3G Issues

rpm

rpm

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Hi folks

I have contacted Vodacom regarding the 3G issues mentioned and they promised to get back to me… I will let you know when I hear anything more. I feel strongly that users should have access to their usage and that they must be notified (preferably by email and SMS) when their 1G limit has been reached. There should also be an option to have the service disabled after this limit has been reached.

Regards,

RPM
 
Yes.this is an pre-emptive strike ,to prevent consumer's pocket from burning a hole without knowing it,Well done !
 
A daily summary via email or SMS would be very nice. :)
 
Yes, I fully agree. While they may claim their dashboard software will keep track of usage, it is quite possible people will use different computers or have to re-install etc so the counters may be lost or inaccurate. A simple web site or number to SMS to get current usage should not be difficult for them to set up. Bearing in mind the high charges after the 1gig, purchasing only 1 gig should defiantly be an option.
Lets hope you have some success.
 
rpm - are they being any nicer to you? Have they bothered to reply?
 
Hi MC721221

No reply yet! I will try once more in the New Year, and if no reply, press release!

Regards,

RPM
 
Try *111# from your cellphone. If I am not mistaken, I believe that you can see your bundle (remaining) there under 1. Data Bundle Balance.
 
wab512 - A tad difficult with a data only card. Taking the card out ever day and putting it is a cellphone is not to practical.
 
It's vodafone software and it is KAK.

You can send and receive SMS's while your card in in your PC, but the software only reflects the date you received a SMS and not the time - whats the point??

It also sucks with data monitoring. If the program crashes or hangs, you loose the current sessions data log and it therefor won't tally with your month end billing.

There is also no option to for the software to re-connect you connection when it drops.
 
mc721221 said:
wab512 - A tad difficult with a data only card. Taking the card out ever day and putting it is a cellphone is not to practical.
Click to expand...

I understand your problem! I have not used those cards at all, yet...
 
Hi MC721221

I have just been contacted by a very friendly and competent manager at Vodacom called Francois. He informed me that they are monitoring the complaints on this forum and are looking into finding solutions to these problems. This is obviously good news for all 3G users. There might also be an official response to these complaints, and I will publish it right here if I get any info.

I must congratulate Vodacom’s 3G on today’s service…quite refreshing!

Regards,

RPM
 
Finally! A corporation taking it's customers complaints seriously. That certainly is refreshing.
 
Hi RPM,

I have actually found their support laking and disappointing.

I have an email from one Vodacom staff member that says GPRS is not available on all towers and another email from another staff member that all towers have GPRS.

I have been told that the software is accurate from numerous staff members and I have proved them wrong. I have sent them the information and they have not even replied, let alone sent an apologie for wasting my time.

I have been lied to by staff members that state they will get back to me and then simply never bother to.

They have at least one staff member that believes email replys are to "tedious."

I was told by one vodacom employee that I could make phone calls via my notebook and the 3G card, just to be told by another that it is not possible.

They refused to provide me (and have to date not) with my December usages stats and told me the only way I could see the stats was to "exercise your rights via the Information Act"

I was debited approx R506.00 for 7 fays service even though their online billing reflects my invoice in the region of R170.00

And the list goes on ....
 
Bottom line: wait for a product/service to mature (if ever) before buying into it. We've seen this with Sentech as well.
 
mc721221 said:
I was debited approx R506.00 for 7 fays service even though their online billing reflects my invoice in the region of R170.00
Click to expand...

It could be pro-rata charges for your subscription (or some other signup fees) , not necisarily usage charges.
 
Hi guys

I was called again early this evening to confirm that the issues regarding 3G are being addressed. Definitely much better service that I have experienced from most other companies… Let us hope we see some concrete solutions.

Regards,

RPM
 
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