4 days to do a sim swap???

G

Gtx Gaming

Gtx Gaming
Joined
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Can anybody help me to get this done ?

Sim swap requested on Friday last week is still not active lol

Cellc was done in 2 hours.
 
Been trying to do a sim swap with Vodacom for a few weeks now.

Somehow they transferred the prepaid account to a contract system (CDD?), which is making it very difficult.

Seems to be a lot of incompetence in Vodacom.
 
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Vodacom has some very special people working there. We had a similar issue and 2 days later we found out that the sim that was given was not the sim for which the instruction was issued on the system. needless to say, they would not correct the sim numbers, we have to trek back to them so they could start the process all over again and that still took another 24 hours
 
Our sim swops takes two hours to start working once we submit it on the system. Prepaid numbers are not supposed to be on the C3D system, but there are some. I suspect from when contract numbers were migrated over to the new system and then subsequently was requested by the user to be changed to prepaid.
 
Ockie said:
Our sim swops takes two hours to start working once we submit it on the system. Prepaid numbers are not supposed to be on the C3D system, but there are some. I suspect from when contract numbers were migrated over to the new system and then subsequently was requested by the user to be changed to prepaid.
Click to expand...

Can you look for me bud?

Still not active. This is a vodacom business contract.
 
Ockie said:
Our sim swops takes two hours to start working once we submit it on the system. Prepaid numbers are not supposed to be on the C3D system, but there are some. I suspect from when contract numbers were migrated over to the new system and then subsequently was requested by the user to be changed to prepaid.
Click to expand...

Hmm, no, in my case the sim has always been on prepaid, but is now on the new system.

This is a real PITA, don't know how Vodacom managed to fsck this up.

I don't trust their systems at all, I have had some other problems in the recent past that were really difficult to resolve, in one case I had to pester Jannie to sort it out.
 
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