5G Down...

[mrlgm007]

Not an Agent but do work for a ISP lol.

First of Thank you Rain the service has really worked well and there no other type of connection where I stay.

Even though there have been issues we have worked hand in hand to get it back up and going.

So I work up today and could be a tower issue ...?

Not sure what the issue could be rebooted the router twice and would be the first time in nearly 4 months I have gone down.

Its not NSA / SA issue tested that looks like tower.

I have logged a case.

@rain_mobile @rain_networks

We've received your request | 3524858

 

[rain_mobile]

Hi @mrlgm007 please read the following article and try the steps that are provided: https://support.rain.co.za/hc/en-us/articles/360014265498-5G-connectivity-issues-in-Gauteng

 

[mrlgm007]

Hi @mrlgm007 please read the following article and try the steps that are provided: https://support.rain.co.za/hc/en-us/articles/360014265498-5G-connectivity-issues-in-Gauteng

Still having issues and the router is set to SA @rain_mobile

Ref
We've received your request | 3550296

 

[rain_mobile]

Hey @mrlgm007

I will take a look into that, for you and get back to you as soon as possible.

 

[mrlgm007]

Thank you for your reply My rain R250 uncapped is working better than the 5g , Please check.

@rain_mobile

 

[rain_mobile]

Understood mate, I will have someone from my networks department help you out and get this issue sorted

 

[mrlgm007]

@rain_mobile @rain_networks

So I have had not feedback from the last 2 requests and See I am down again will someone give me a call cause the ticket system just sends me the last 3 details of the calls I have logged.

We've received your request | 3751100​

 

[rain_mobile]

Hi mrlgm007

Looking into it now for you.

 

[Jimmy]

Mine goes down occasionally for some reason then I have to take it outside to get a clearer view of the tower and I can then put it back in its original spot. It's weird and very frustrating.

 

[neoprema]

Have you checked that there are enough bats in your area?

 

[rain_mobile]

Mine goes down occasionally for some reason then I have to take it outside to get a clearer view of the tower and I can then put it back in its original spot. It's weird and very frustrating.

Good Evening @Jimmy

Could you please PM me with the email address that is linked to your rain account so that I can take a look into this issue for you?

 

[SeaSickMama]

Must say the rain 5G speeds this week so far are very bad lucky to go over 100mbps when in the past always 250mbps plus no matter that time in the day and later at night up to 440mbps. What has happened ?


Signal is still great

 

[Solitude]

Rain 5G is down in Honeydew today. Probably due to the real rain.

 

[SeaSickMama]

Speeds are rather kak again today not breaking the 100mbps @rain_mobile

 

[PAYBACK]

Getting a taste of how the other half live since yesterday. RAIN standard speeds, paying premium prices.

 

[SeaSickMama]

Getting a taste of how the other half live since yesterday. RAIN standard speeds, paying premium prices.

Yeah exact same here seems like they capping the speed of premium at peak

 

[mrlgm007]

Hi @rain_mobile @rain_networks

The signal is good but the speeds are an issue network issue/tower issue?

We've received your request | 3958268​

 

[rain_mobile]

Hi @rain_mobile @rain_networks

The signal is good but the speeds are an issue network issue/tower issue?

We've received your request | 3958268​

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Hi @mrlgm007

I will get someone to look into the issue for you

 

[mrlgm007]

Hi @mrlgm007

I will get someone to look into the issue for you

@rain_mobile Thank you its half fixed just need some upload speed

 

[mrlgm007]

@rain_mobile haveing issues this morning and checked i am connected to the correct tower and speed test is just like all over the place

the rebooted router i have,