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Question of the Day: If you were buying a TV today, which brand would you choose?
Crazydetailer
Member
Hi DD
I've tested and its working, thank you for all your hard work!
Regards,
CD
I've tested and its working, thank you for all your hard work!
Regards,
CD
MTNSP 808 call centre - IVR looping forever?
Ugh. I'm having a tough time with MTN this month.
Let's start from the beginning: My bill goes to an address where I usually don't get to see the bill until at least a week afterwards. As a result, I usually dial 16202 to get the "balance due". I shortpaid my bill because the IVR on 16202 gave me an amount R400 short of the invoiced amount. I'm on a tight budget, and I'd be happy to pay in the extra amount - on payday the 25th.
So, after I found that I wasn't able to make outgoing calls (I don't make that many calls anyway), I called 808 and spoke to a consultant. He admitted that there are issues with the IVR and suggested that in future I use *162*(PIN)# to get the amount instead.
Now today I realised that, not only can I not dial out, I cannot RECEIVE calls. I've been on hold for 31 minutes now after having dialled 808, and a consultant still hasn't answered my call.
Ugh. I'm having a tough time with MTN this month.
Let's start from the beginning: My bill goes to an address where I usually don't get to see the bill until at least a week afterwards. As a result, I usually dial 16202 to get the "balance due". I shortpaid my bill because the IVR on 16202 gave me an amount R400 short of the invoiced amount. I'm on a tight budget, and I'd be happy to pay in the extra amount - on payday the 25th.
So, after I found that I wasn't able to make outgoing calls (I don't make that many calls anyway), I called 808 and spoke to a consultant. He admitted that there are issues with the IVR and suggested that in future I use *162*(PIN)# to get the amount instead.
Now today I realised that, not only can I not dial out, I cannot RECEIVE calls. I've been on hold for 31 minutes now after having dialled 808, and a consultant still hasn't answered my call.
After waiting for 52 minutes, a consultant answered, and said that it should be re-instated.
I'm wondering what could it possibly be that MTN is so busy that it takes 52 minutes to answer the phones...
I'm wondering what could it possibly be that MTN is so busy that it takes 52 minutes to answer the phones...
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I'm unable to get through to a consultant on 808, after navigating the IVR and pressing zero to be put through, after a short delay I hear the message, "Please note: In order to contact the MTN Service Provider contact centre, you'll need to dial 808 from your MTN mobile phone. If you are not calling from an MTN mobile phone, you'll need to dial 083-1-808. Thank you for your understanding.", and then the call is dropped. 
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bekdik
Honorary Master
I heard that if you dial the number backwards, they answer immediately.
I did that this morning and it worked!
Yeh - MTN Active phoned me yesterday, and said if I have any further queries, I should phone 808 - I asked him if he'd every tried phoning 808, because I'm not prepared to sit on the line for 45minutes for someone to answer, he had some excuse - pathetic really.
Out of interest, anyone know how long it takes to get through to VC's call center?
Out of interest, anyone know how long it takes to get through to VC's call center?
Ugh. I'm having a tough time with MTN this month.
Let's start from the beginning: My bill goes to an address where I usually don't get to see the bill until at least a week afterwards. As a result, I usually dial 16202 to get the "balance due". I shortpaid my bill because the IVR on 16202 gave me an amount R400 short of the invoiced amount. I'm on a tight budget, and I'd be happy to pay in the extra amount - on payday the 25th.
So, after I found that I wasn't able to make outgoing calls (I don't make that many calls anyway), I called 808 and spoke to a consultant. He admitted that there are issues with the IVR and suggested that in future I use *162*(PIN)# to get the amount instead.
Now today I realised that, not only can I not dial out, I cannot RECEIVE calls. I've been on hold for 31 minutes now after having dialled 808, and a consultant still hasn't answered my call.
Have been trying to get through to 808 since last night...cut off everytime you make the selection of "0" for the operator...
KrazyKid
Well-Known Member
808 Down AGAIN
I am trying to urgently load a data bundle on one of my SIM and 808 call centre is DOWN. Dial it and after it reads back your number is "Disconnects"
Is MTN "load schedding" or what.
Last weekend was the same sorry. look like a recurring issue.
"very where you go"
I am trying to urgently load a data bundle on one of my SIM and 808 call centre is DOWN. Dial it and after it reads back your number is "Disconnects"
Is MTN "load schedding" or what.
Last weekend was the same sorry. look like a recurring issue.
"very where you go"
Yesterday afternoon I tried several times over a couple of hours to load a data bundle using *141*6#.
After receiving the menu and making the choice between subscription and once-off, nothing happened, no matter which choice I made.
Eventually I had to remove the SIM from the data card, insert it in a mobile phone and dial 141, which at least did seem to be operational.
After receiving the menu and making the choice between subscription and once-off, nothing happened, no matter which choice I made.
Eventually I had to remove the SIM from the data card, insert it in a mobile phone and dial 141, which at least did seem to be operational.
Skip the wait on 808
Why wait for service on 808 - Dial Nthokoza the Call Center Manager direct on 083#######.
She told me she is happy to give her number out because all her issues get resolved quickly.
Just an FYI for those who hate waiting in queues.
Why wait for service on 808 - Dial Nthokoza the Call Center Manager direct on 083#######.
She told me she is happy to give her number out because all her issues get resolved quickly.
Just an FYI for those who hate waiting in queues.
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Yes, she is happy to help, but imagine if we all phone her. She would have to change her number.
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Would you rather sit in the queue for over an hour or just try your luck on direct dial? Vodacom does not have along queue - and they call you back if the queue is longer than 5 minutes.
Now you can skip the queue and just call the manager direct. Saves you over an hour on hold listening to junk. ............via the IVR..........via the IVR .........via the IVR.........via the IVR............ if you know what I mean.
Now you can skip the queue and just call the manager direct. Saves you over an hour on hold listening to junk. ............via the IVR..........via the IVR .........via the IVR.........via the IVR............ if you know what I mean.
@ Marco
Thats obviously not the intention here.
The intention is to prevent other customers with major issues the 60 hours I have spent on the phone with 808 in the past 26 days. Most of which is hold time.
I have altered the post to hash the number out - rather PM me if you need it.
I can see the potential for abuse here, now that you mention it.
My initial impression was "People would only resort to the forum if there were major issues with their service." but that may have been wrong.
Ja - so guys please dont abuse the number - its here for peeps who are getting no joy from 808 straight and need to escalate but are getting stonewalled by the 808 dudes.
But on the other side - Why has MTN opted for the up to 2 hour hold time for customer services and not the callback option like Vodacom? Are they trying to prevent customers from getting customer support?
They continually promise to call you back and it just does not happen. Back to the 2 hour wait - rinse - repeat.
I sent MTN a bill for the time they are forcing me to spend in following up on a problem that is their problem to resolve - but they have not paid me for the time spent. Now if only I could have used those 60 hours for something more constructive than following up on their empty promises to get back to me.... sigh!
PS - just remember the info advertised as 2-24 hours behind on 808 is actually up to 90 days out of date - so do not use their info for budgetting purposes - you will get taken for a ride.
Thats obviously not the intention here.
The intention is to prevent other customers with major issues the 60 hours I have spent on the phone with 808 in the past 26 days. Most of which is hold time.
I have altered the post to hash the number out - rather PM me if you need it.
I can see the potential for abuse here, now that you mention it.
My initial impression was "People would only resort to the forum if there were major issues with their service." but that may have been wrong.
Ja - so guys please dont abuse the number - its here for peeps who are getting no joy from 808 straight and need to escalate but are getting stonewalled by the 808 dudes.
But on the other side - Why has MTN opted for the up to 2 hour hold time for customer services and not the callback option like Vodacom? Are they trying to prevent customers from getting customer support?
They continually promise to call you back and it just does not happen. Back to the 2 hour wait - rinse - repeat.
I sent MTN a bill for the time they are forcing me to spend in following up on a problem that is their problem to resolve - but they have not paid me for the time spent. Now if only I could have used those 60 hours for something more constructive than following up on their empty promises to get back to me.... sigh!
PS - just remember the info advertised as 2-24 hours behind on 808 is actually up to 90 days out of date - so do not use their info for budgetting purposes - you will get taken for a ride.
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gboy
Expert Member
083 ###### ? whats the number translated ?