HOLY MAnIAC
Well-Known Member
- Joined
- Apr 17, 2011
- Messages
- 298
- Reaction score
- 2
I have been fighting with 8ta for 2 months now and they still keep shunting me around and telling me a different story every time.
Have been on the 8ta 10Gb + 10GB night promo since july last year.
To be given the service I had to sign a contract, bring in proof of residence, payslips etc which was a bit of a hassle though i can understand why.
So now everything was going smoothly(had some connection issues in December\January) though that sorted itself out thankfully.
Then we come to October this year and after never missing a payment or any other problems we noticed the debit order that attempted to go off was for exactly double the price.
So just thinking there was some small error in the billing department I went into Clearwater mall where I received the worst service ever received we had to listen to a representative (cant remember his name atm though I have reference number and might have his name written down)
The 8ta rep wasted 45 minutes of my time as he took about 5 minutes to get though one sentence and he only said half the words in the sentence anyway(So it was impossible to understand anything he said and this is not an exaggeration I saw him there again last time I was there as well please can someone go and record him as proof(otherwise I will try and find the time) as this man clearly should not be in support or any position really where he has to speak to a client) he also didn't know what he was doing as he constantly needed help from another employee. off the point but another client was fighting with a member of the Telkom staff at Clearwater and the staff started shouting back... honestly you can not treat customers like this no matter the circumstance's.
Anyway so after painfully trying to figure out what 8ta has done to my account now that I am getting double charged. I was told and shown on their system that we where given a second contract I mean wtf I never agreed to it, never signed for it, never even knew about it... and I mean It was so much trouble to get the first contract and now they can just add a second one without my consent?
The rep said they would remove the second account and credit our account with the amounts which where double charged a month later in November 8ta is now trying to charge over a R1000 So we went in again and now a different rep I was dealing with told me we are on new debt or something like that and that they are their debt collectors and apparently that is why they are double charging us now uhmm... can I say wtf again So I told Absa to take back the debit order and I refuse to pay 8ta a cent until this is sorted out
though at the end of both times at Clearwater they said the problem would be sorted out the second guy told us to follow up with their call center which we did do though It doesn't seem like anyone did anything while I was on the phone I got transferred to 'right department' where the lady told me that the problem would be resolved within 7 days because its not her department... even though this has been going on for 2 months.
Its now December and they took about R1200 which I'm going to tell Absa to return the money again also another problem witch they apparently cant seem to fix is that I only get payed at the earliest the 25th and 8ta keep trying to take it off by the 14th even though on multiple occasion we have told them to change it and when we took the contract the debit order was after the 25th lastly they cant change my billing address either which we have tried on multiple occasions.
unless this situation is resolved asap I will refuse to pay 8ta anything as they seem quite happy to steal from me and waste my time.
I will also tell anyone willing to listen of this terrible service they actually seem worse than Telkom was a few years ago so they are probably the worst company in South Africa with regards to service I mean even home affairs is better.
I have the reference numbers and names of the people who helped me(the person on the phone refused to give me a reference number as well though I have her name).
Any chance someone might be able to help get this sorted out.
Have been on the 8ta 10Gb + 10GB night promo since july last year.
To be given the service I had to sign a contract, bring in proof of residence, payslips etc which was a bit of a hassle though i can understand why.
So now everything was going smoothly(had some connection issues in December\January) though that sorted itself out thankfully.
Then we come to October this year and after never missing a payment or any other problems we noticed the debit order that attempted to go off was for exactly double the price.
So just thinking there was some small error in the billing department I went into Clearwater mall where I received the worst service ever received we had to listen to a representative (cant remember his name atm though I have reference number and might have his name written down)
The 8ta rep wasted 45 minutes of my time as he took about 5 minutes to get though one sentence and he only said half the words in the sentence anyway(So it was impossible to understand anything he said and this is not an exaggeration I saw him there again last time I was there as well please can someone go and record him as proof(otherwise I will try and find the time) as this man clearly should not be in support or any position really where he has to speak to a client) he also didn't know what he was doing as he constantly needed help from another employee. off the point but another client was fighting with a member of the Telkom staff at Clearwater and the staff started shouting back... honestly you can not treat customers like this no matter the circumstance's.
Anyway so after painfully trying to figure out what 8ta has done to my account now that I am getting double charged. I was told and shown on their system that we where given a second contract I mean wtf I never agreed to it, never signed for it, never even knew about it... and I mean It was so much trouble to get the first contract and now they can just add a second one without my consent?
The rep said they would remove the second account and credit our account with the amounts which where double charged a month later in November 8ta is now trying to charge over a R1000 So we went in again and now a different rep I was dealing with told me we are on new debt or something like that and that they are their debt collectors and apparently that is why they are double charging us now uhmm... can I say wtf again So I told Absa to take back the debit order and I refuse to pay 8ta a cent until this is sorted out
though at the end of both times at Clearwater they said the problem would be sorted out the second guy told us to follow up with their call center which we did do though It doesn't seem like anyone did anything while I was on the phone I got transferred to 'right department' where the lady told me that the problem would be resolved within 7 days because its not her department... even though this has been going on for 2 months.
Its now December and they took about R1200 which I'm going to tell Absa to return the money again also another problem witch they apparently cant seem to fix is that I only get payed at the earliest the 25th and 8ta keep trying to take it off by the 14th even though on multiple occasion we have told them to change it and when we took the contract the debit order was after the 25th lastly they cant change my billing address either which we have tried on multiple occasions.
unless this situation is resolved asap I will refuse to pay 8ta anything as they seem quite happy to steal from me and waste my time.
I will also tell anyone willing to listen of this terrible service they actually seem worse than Telkom was a few years ago so they are probably the worst company in South Africa with regards to service I mean even home affairs is better.
I have the reference numbers and names of the people who helped me(the person on the phone refused to give me a reference number as well though I have her name).
Any chance someone might be able to help get this sorted out.
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