8ta lte out off stock - deceiving customers

[Nonuub]

I was a longstanding customer of 8ta. I canceled my contracts this morning.

If you looking to conclude a lte contract with 8ta don't bother.

My experience today:
Went to carnival mall store. I cannot help they have no lte devices. Please go to lakeside.

Went to lakeside. They cannot help they have no lte devices. Please go to east gate. When asked to phone east gate they declined because it is against their policy.

Went to east gate. They cannot help they have no stock. Please go go Alberto.

Went to east rand mall (had been there yesterday). On the way there I phone 10213 and was on hold. Got to east rand mall 10213 still unanswered. I show them how long I had been on hold and tell them where I had been.

Only at the 4th store do they spill the beans. They had been out of stock for 5 weeks and have been instructed not to tell the clients. They have been told to send us on this wild goose chase.

I cancelled all my 8ta accounts in clouding the accounts of family members for which I am responsible.

Thereafter went on website and spoke to agent. They will escalate to sales department.

To/Dr don't go to 8ta for lte. They don't have stock and will lie about it.

 

[Rickster]

8ta is now Telkom Mobile...

 

[Dlamaqhinga]

8ta is now Telkom Mobile...

Telkom Mobile is now Telkom (Mobile and Consumer Business Unit)

 

[DA-LION-619]

Telkom Mobile is now Telkom (Mobile and Consumer Business Unit)

Telkom is now Helkom

 

[medicnick83]

Telkom is now Helkom

Speak with your money... Best way to punish companies like Telkom - MTN etc.

 

[DA-LION-619]

Speak with your money... Best way to punish companies like Telkom - MTN etc.

I'm actually happy with them, their mobile department that is.

 

[MickeyD]

Only at the 4th store do they spill the beans. They had been out of stock for 5 weeks and have been instructed not to tell the clients. They have been told to send us on this wild goose chase.

Sorry but I don't believe they were honest with you. There is no ways they would have been given that instruction.

Secondly... They would have been deceiving you if they had you sign the contract and THEN tell you that they were out of stock. Telling you upfront is not deceiving you of anything...

 

[ToxicBunny]

Sorry but I don't believe they were honest with you. There is no ways they would have been given that instruction.

Secondly... They would have been deceiving you if they had you sign the contract and THEN tell you that they were out of stock. Telling you upfront is not deceiving you of anything...

Completely agree...

Sounds more like a shop assistant spinning a yarn to get rid of a very irate customer.

 

[saor]

When asked to phone east gate they declined because it is against their policy.

They have a policy of being unhelpful? At that point I would have walked out the door and laid a complaint. Kinda strange that they wouldn't do it for you.

 

[ToxicBunny]

They have a policy of being unhelpful? At that point I would have walked out the door and laid a complaint. Kinda strange that they wouldn't do it for you.

On that point, I'm guessing the approach of the customer wasn't really all that genial...

Yes, the agent should have just phoned.. but I wouldn't be surprised if he just wasn't in the mood to help a customer who was possibly being a bit difficult.

 

[Deezil]

Try buying a Huawei Mediapad or a P8 Lite ... same story

 

[FNfal]

At the end of the day the service from Telkom is K@K , the two years Siphoe has been there not much has changed

All the net promoter score course and all the other courses have changed very little in Telkom , the systems that are in place are K@K ,

 

[PsYTraNc3]

Try buying a Huawei Mediapad or a P8 Lite ... same story

I got lucky and only waited a month

Sorry but I don't believe they were honest with you. There is no ways they would have been given that instruction.

Secondly... They would have been deceiving you if they had you sign the contract and THEN tell you that they were out of stock. Telling you upfront is not deceiving you of anything...

Agreed.

I actually only have good things to say about their in store consultants.
On the ball and honest.

I've been in store for various queries and they've been quite helpful unlike the call center.
Queried about the p8 lite a few times and was told upfront that their are stock shortages and it will be a long wait no matter what store I go to.

 

[Slootvreter]

Well I have been told upfront that they have no stock of the routers, but I signed the contract nonetheless. I can still use my current router until they get stock. It should be around two weeks from now, let's see.

 

[pinball wizard]

Please go go Alberto.

.

Did they at least tell where to find Alberto?

 

[Hamster]

I was a longstanding customer of 8ta. I canceled my contracts this morning.

If you looking to conclude a lte contract with 8ta don't bother.

My experience today:
Went to carnival mall store. I cannot help they have no lte devices. Please go to lakeside.

Went to lakeside. They cannot help they have no lte devices. Please go to east gate. When asked to phone east gate they declined because it is against their policy.

Went to east gate. They cannot help they have no stock. Please go go Alberto.

Went to east rand mall (had been there yesterday). On the way there I phone 10213 and was on hold. Got to east rand mall 10213 still unanswered. I show them how long I had been on hold and tell them where I had been.

Only at the 4th store do they spill the beans. They had been out of stock for 5 weeks and have been instructed not to tell the clients. They have been told to send us on this wild goose chase.

I cancelled all my 8ta accounts in clouding the accounts of family members for which I am responsible.

Thereafter went on website and spoke to agent. They will escalate to sales department.

To/Dr don't go to 8ta for lte. They don't have stock and will lie about it.

Should've gone to Fourways Crossing....

...or just ordered online/via phone?

 

[Slootvreter]

Did they at least tell where to find Alberto?

I highly recommend it: https://www.zomato.com/capetown/albertos-durbanville

 

[Stokstert]

They are so incompetent they can't even do a sim swap. I herewith repeat my story from last week.

I don't think I will recommend Telkom as they let you jump through hoops just to do a sim swap. I have been to Telkom shops three times and had four sessions with their call centre wasting at least ten hours already since the 7th of January to get a normal sim swapped for a LTE micro sim.
Every time I got a promise it will be fixed within 2 to 24 hours and they would call me back. Nothing happened yet and I am still on the old sim and can't use my new phone. They have issued me 3 different sims already but none gets activated.

What can one do to get service from the incompetent bunch?

 

[cr@zydude]

They have a policy of being unhelpful? At that point I would have walked out the door and laid a complaint. Kinda strange that they wouldn't do it for you.

I've had this in PE a few times. The Greenacres and Walmer branches refuse to call each other. Each branch claims that the other won't answer.

I've received terrible service from the consultants. Only the good prices keep me with them.

 

[MickZA]

I've had this in PE a few times. The Greenacres and Walmer branches refuse to call each other. Each branch claims that the other won't answer.

Certainly true of the Walmer Park branch, I had to email them to get a response.