8ta- poor technical/ customer service

[March54]

Purchased 8ta prepaid 60g+60g data bundle February 2012 posted origonal complaint 6 March - case number 876340. Reposted 5 April case number 10675590. Sent numerous emails also about poor signal strength and down load time.Keep getting pro-forma response- apologies, inconvenience - blah, blah blah... Will revert by end of business to day.
I am so frustrated by the lack of action.have paid for service that is not being delivered. Have asked for contact details of the "Boss" head office but that seems to be a secret - do they exist?
The inconvenience of having internet connection that keeps bottoming out is indescribable. Business activity and ongoing education has been severely effected.
They need to step up and do something to resolve the issue. Trying to find some person who will take interest in this problem. So many complaints listed by 8ta clients.

 

[Telkom]

Hi March54!

We have sent this to the manager of the Western Cape technical department to address and provide feedback. They have initiated some changes to find a solution for you and we will provide you with feedback as soon as the manager responds to our request for feedback.

We are unable to provide you with direct contact details for the "Boss", but we will forward your email to him if you send it to [email protected] with the subject line - "Please forward to the 8ta Executive" and we will send it to him.

Regards,
Social Media Team

 

[Telkom]

Purchased 8ta prepaid 60g+60g data bundle February 2012 posted origonal complaint 6 March - case number 876340. Reposted 5 April case number 10675590. Sent numerous emails also about poor signal strength and down load time.Keep getting pro-forma response- apologies, inconvenience - blah, blah blah... Will revert by end of business to day.
I am so frustrated by the lack of action.have paid for service that is not being delivered. Have asked for contact details of the "Boss" head office but that seems to be a secret - do they exist?
The inconvenience of having internet connection that keeps bottoming out is indescribable. Business activity and ongoing education has been severely effected.
They need to step up and do something to resolve the issue. Trying to find some person who will take interest in this problem. So many complaints listed by 8ta clients.

Hi March54!

Our guys have provided us feedback. They have tried adjusting the antenna to provide you with better coverage and have not been able to resolve your problem. Your residence is on the edge of the coverage map and unfortunately does not have good signal strength - hence slow speeds and erratic downloads. They have advised that there are 2 towers planned to go live by mid July 2012 and will go live pending no complications.

You do have the option for cancellation by going to a store for a refund. It would be preferable if you go to the store you applied for your SIM card as they have your application documents and will be able to easily process your refund. If you choose this option, please let us know which store you will be going to and when and we will inform the manager of the store to prepare the documentation.

Regards,
Social Media Team