HELP!!! Hi everybody,i have a major problem with my 8ta pre-paid data recharging and it is best described in timeline format for anyone to understand and offer help.Here goes:
Yesterday(25/10/2011@-+18:25) i went and bought 8ta airtime from the local Sasol garage(R150)
Went to the 8ta dashboard 18:35 to check balance via the USSD function(*188#)and my E173 is connected to my laptop instead of the router and the following sms popped up:
you have used 16 384MB and you have 0MB to use... blah blah
you have used 3072MB and you have midnight surfer 1024MB to use...blah blah
So at 18:48 i recharge R100
And at 18:49 i recharge R50 & all sms's generated by the 8ta system
Did a balance check via USSD dashboard function and = R149.96
So thinking this won't be enough to purchase 2GIG + 1GIG i run to Sasol(600m away) for a R10 airtime voucher
Load R10 airtime around 19:14 and check balance via Dashboard = R159.96
Purchase 2GIG + 1GIG via dashboard and following sms pops up at 19:17
Your account successfully loaded with 2GIG + 1GIG and will expire....blah blah
Did a quick balance check before i continue and horror, horror...
you have used 16 384MB and you have -6144MB to use... blah blah
you have used 3072MB and you have midnight surfer 2048 to use...blah blah
At least the midnight surfer thingie is loaded
And to make matters worse i think it's maybe a system glicth and continue to browse not aware now that 8ta is deducting data costs from the little airtime credit(R10,96) i had, until my browsing session is abruptly ended when the airtime get's depleted(in their own lingo).
Needless to say i got on the cell with the said sim and was thrown back to the old days of adsl and telkom issues of not answering calls 21:23 to 22:15.Today i called 3 times after 15min/10min/8min holding on and given a case no.The ladies at the call centre perplexed and me being pissed off at this stage.
Anyway as you can gather no help was forthcoming except to be told that my problem would be escalated to technical and should await a response within 72hrs....WTF?????????????????
My issue here is this:I'm a pre-pay customer, i pay upfront so as to not OWE telkom.. ooops, 8ta anything.If i deplete my normal data(which i paid for, upfront) then out of bundle rates apply which are taken from the airtime credit if available and if that is "depleted" no service on the 8ta network.Easy!
Secondly, why should i wait 72hrs for telkom tec....oooooops 8ta techies(keep getting that wrong) to get to me?If they can't resolve telephonically then refund me my money then maybe i can take a chance and purchase a new sim(8ta) and load it with the R150 refund while they determine what's wrong with their systems.From a cashflow point of view i don't want to outlay another R150 to them while i wait for their 72hrs turnaround.
HELP!!!
Yesterday(25/10/2011@-+18:25) i went and bought 8ta airtime from the local Sasol garage(R150)
Went to the 8ta dashboard 18:35 to check balance via the USSD function(*188#)and my E173 is connected to my laptop instead of the router and the following sms popped up:
you have used 16 384MB and you have 0MB to use... blah blah
you have used 3072MB and you have midnight surfer 1024MB to use...blah blah
So at 18:48 i recharge R100
And at 18:49 i recharge R50 & all sms's generated by the 8ta system
Did a balance check via USSD dashboard function and = R149.96
So thinking this won't be enough to purchase 2GIG + 1GIG i run to Sasol(600m away) for a R10 airtime voucher
Load R10 airtime around 19:14 and check balance via Dashboard = R159.96
Purchase 2GIG + 1GIG via dashboard and following sms pops up at 19:17
Your account successfully loaded with 2GIG + 1GIG and will expire....blah blah
Did a quick balance check before i continue and horror, horror...
you have used 16 384MB and you have -6144MB to use... blah blah
you have used 3072MB and you have midnight surfer 2048 to use...blah blah
At least the midnight surfer thingie is loaded
And to make matters worse i think it's maybe a system glicth and continue to browse not aware now that 8ta is deducting data costs from the little airtime credit(R10,96) i had, until my browsing session is abruptly ended when the airtime get's depleted(in their own lingo).
Needless to say i got on the cell with the said sim and was thrown back to the old days of adsl and telkom issues of not answering calls 21:23 to 22:15.Today i called 3 times after 15min/10min/8min holding on and given a case no.The ladies at the call centre perplexed and me being pissed off at this stage.
Anyway as you can gather no help was forthcoming except to be told that my problem would be escalated to technical and should await a response within 72hrs....WTF?????????????????
My issue here is this:I'm a pre-pay customer, i pay upfront so as to not OWE telkom.. ooops, 8ta anything.If i deplete my normal data(which i paid for, upfront) then out of bundle rates apply which are taken from the airtime credit if available and if that is "depleted" no service on the 8ta network.Easy!
Secondly, why should i wait 72hrs for telkom tec....oooooops 8ta techies(keep getting that wrong) to get to me?If they can't resolve telephonically then refund me my money then maybe i can take a chance and purchase a new sim(8ta) and load it with the R150 refund while they determine what's wrong with their systems.From a cashflow point of view i don't want to outlay another R150 to them while i wait for their 72hrs turnaround.
HELP!!!
