8ta useless accounts and customer service!

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marlboro

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Got my 8ta 10GB promo in August through the Telkom shop at Fourways Crossing. Up to date still no debit order has gone through. Received an SMS at the end of last months that my account is not paid. Went to the Telkom shop to find out what's going on. They didn't have a clue why the debit order didn't go through and asked me to pay online. I did and forwarded them the proof of payment on 1st of November. Asked them to confirm that everything is in order now but never received any feedback. Went to the shop again yesterday and they said everything is OK with my account. Suddenly today my account is suspended!!!

Extremely useless 8ta employees at the Fourways Crossing shop and extremely useless 8ta accounts department!!! :mad:
 
marlboro said:
Got my 8ta 10GB promo in August through the Telkom shop at Fourways Crossing. Up to date still no debit order has gone through. Received an SMS at the end of last months that my account is not paid. Went to the Telkom shop to find out what's going on. They didn't have a clue why the debit order didn't go through and asked me to pay online. I did and forwarded them the proof of payment on 1st of November. Asked them to confirm that everything is in order now but never received any feedback. Went to the shop again yesterday and they said everything is OK with my account. Suddenly today my account is suspended!!!

Extremely useless 8ta employees at the Fourways Crossing shop and extremely useless 8ta accounts department!!! :mad:
Click to expand...
Hi
We would like to help.
Please email your 8ta number, contact details and description of your experience to [email protected]
Please make reference to this thread.
Thank you
 
Went to Fourways Crossing shop again today and find the person, who asked me initially to forward them the payment and promissed to sort out the account. To my "pleasant" surprise after some search we found my email with proof of payment in the "Deleted Items" on her PC. When I asked, what has been dome so far and why no one followed up, I got the answer - "I have other things to do than follow up on your email". :wtf: :mad: This is the worst customer service, I experinced in a very long time! It took 3 people there to find out what my story was and phone around, until my account was finally sorted out.

And still waiting on response from [email protected]...:mad:
 
Last edited:
first month they debited my account: R199
second month they took: R389
third month: R597
fourth: 796

the only contact number i have is: 0214149784 to which no one answers the dam phone... when i call 081180 they cannot assist me and the telkom stores have no idea which is left form right.

wtf is going on at 8ta? well done on another f*** up telkom.
 
eiish the sweet deal seems to be turning sour now wondering if i should sign up and if i dont where should i go ?
 
fs87 said:
first month they debited my account: R199
second month they took: R389
third month: R597
fourth: 796

the only contact number i have is: 0214149784 to which no one answers the dam phone... when i call 081180 they cannot assist me and the telkom stores have no idea which is left form right.

wtf is going on at 8ta? well done on another f*** up telkom.
Click to expand...

This is super bad. Shame on you 8ta!!!
 
marlboro said:
Went to Fourways Crossing shop again today and find the person, who asked me initially to forward them the payment and promissed to sort out the account. To my "pleasant" surprise after some search we found my email with proof of payment in the "Deleted Items" on her PC. When I asked, what has been dome so far and why no one followed up, I got the answer - "I have other things to do than follow up on your email". :wtf: :mad: This is the worst customer service, I experinced in a very long time! It took 3 people there to find out what my story was and phone around, until my account was finally sorted out.

And still waiting on response from [email protected]...:mad:
Click to expand...
Hi, please confirm your email address via a PM
Thank you
 
fs87 said:
first month they debited my account: R199
second month they took: R389
third month: R597
fourth: 796

the only contact number i have is: 0214149784 to which no one answers the dam phone... when i call 081180 they cannot assist me and the telkom stores have no idea which is left form right.

wtf is going on at 8ta? well done on another f*** up telkom.
Click to expand...
Hi, we would like to help.
Please email your 8ta number, contact details and query to [email protected].
Please make reference to this page.
Thank you
 
I'm proud to say I used a pair of scissors yesterday to cut my 8ta sim. I'm done with them, non existent customer service got a negative R44 on my prepaid sim and nearly signed the 10gb contract. Calling their call centre is useless as you hold forever like 54 minutes
 
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