Hi all,
It is great to see all the positive reviews of Cool Ideas, and thus is decided to sign up with them.
SADV completed physical fibre installation to and in our complex December 2017, and then we had to wait for festive season to pass.
SADV advised our trustees and body corporate that fibre is live- January 10th 2018.
I contacted Cool Ideas who, after a few checks, confirmed we have fibre in our complex.
I signed up the 10th January 2018.
On the 22 January, I logged ticket on my account to query when installation would take place- as I had heard nothing from SADV or Cool Ideas.
ticket was just closed, no answer.
25 Jan, sent an email to connect@cool ideas, to query- no response to date
That afternoon I called Cool Ideas, agents who could assist with my query were on calls, but would call me back, ref number obtained.
no call back on this to date.
26 Jan, logged a web enquiry, 10 minutes later, a man called, apologised for my poor experience, said he would query with SADV and call back to advise- still waiting for that call.
29 Jan, follow up mail sent to the mail address of the guy who called the 26th, still no response on that.
My experience so far, is far from all the great reviews, and been less than satisfying.
Starting to regret, and considering changing ISP before even getting started.
so frustrating.