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Question of the Day: Will you be subscribing to the new Disney+ R49 streaming package?
A consumer guide to winning with MNP
- Thread starter rpm
- Start date
Maelly
Expert Member
I tend to agree with this statement: “A lot of consumer issues are related to their service providers, not their networks....". Earlier last year I wanted to port from my current SP (NashuaMobile) to MTNSP, however, due to my contract still having over 6 months to go I couldn't port.
I am looking forward to finally ditching Nashua & go to MTNSP sometime in April/May! The main reasons that makes me wanna port are:
1. Whenever u wanna call them u have to pay (No free Customer service line)
2. Whenever you wanna change some VAS, eg. Call limit, you have to call them, provide your ID, etc.
3. Canceling these services is indeed a pin in a but - you have to fax a letter stating the reason for cancellation plus your ID. Sis man!!
4. I've really had a s**ty service from these guys to put it mildly. They take forever to update these services. In the mean time you will be spending yo very free minutes to call them.
I'm not saying MTNSP is better, just that their online MTNActive is so user friendly and interactive - you can add/ cancell many VAS staff online without contacting them.
By VAS I mean Call balances (sms), Call limit, SMS bundles, etc.
Well that's just my opinion..
I am looking forward to finally ditching Nashua & go to MTNSP sometime in April/May! The main reasons that makes me wanna port are:
1. Whenever u wanna call them u have to pay (No free Customer service line)
2. Whenever you wanna change some VAS, eg. Call limit, you have to call them, provide your ID, etc.
3. Canceling these services is indeed a pin in a but - you have to fax a letter stating the reason for cancellation plus your ID. Sis man!!
4. I've really had a s**ty service from these guys to put it mildly. They take forever to update these services. In the mean time you will be spending yo very free minutes to call them.
I'm not saying MTNSP is better, just that their online MTNActive is so user friendly and interactive - you can add/ cancell many VAS staff online without contacting them.
By VAS I mean Call balances (sms), Call limit, SMS bundles, etc.
Well that's just my opinion..
Usage patterns?
Has anyone done an analysis of which networks are cheaper/better for certain usage patterns?
e.g. the SMS'r who only makes weekday calls at night vs the business user who makes 60+ minutes of calls per day, etc.
I imagine the networks will be closely on a par for many patterns, but maybe the differences would be enough to persuade users to make better use of MNP...
An independently maintained table (or an application capable of recommendations?) would be quite an asset.
Obviously, service issues and QOS would not be accessible - which may be where the bulk of differences lies.
Has anyone done an analysis of which networks are cheaper/better for certain usage patterns?
e.g. the SMS'r who only makes weekday calls at night vs the business user who makes 60+ minutes of calls per day, etc.
I imagine the networks will be closely on a par for many patterns, but maybe the differences would be enough to persuade users to make better use of MNP...
An independently maintained table (or an application capable of recommendations?) would be quite an asset.
Obviously, service issues and QOS would not be accessible - which may be where the bulk of differences lies.
Johnit
Well-Known Member
The MNP checklist should include item: "check contract details, even after 24month period expired you may have to give up to 3 months notice or face the penaly". These clauses are valid after initial contract period expiry and have caught many of us.
I have done a very detailed cost analysis comparing most options from Vodacom, MTN, CellC and VirginMobile using my itemised accounts. I used to be on a 120 minute anytime a month contact and found that I could easily save R100 or more a month. The top-up type of accounts also provided lower costs. But I stood to loose call sponsor, favourably priced international roaming for voice and data, missed call notification with caller number, and a few more. So your comparison needs to be thorough! A lot of the finer details on limitations on particular contracts are not available.....this forum provided a lot a those bits and pieces.
I have done a very detailed cost analysis comparing most options from Vodacom, MTN, CellC and VirginMobile using my itemised accounts. I used to be on a 120 minute anytime a month contact and found that I could easily save R100 or more a month. The top-up type of accounts also provided lower costs. But I stood to loose call sponsor, favourably priced international roaming for voice and data, missed call notification with caller number, and a few more. So your comparison needs to be thorough! A lot of the finer details on limitations on particular contracts are not available.....this forum provided a lot a those bits and pieces.