A few things Cell C...

[battletoad]

You guys are probably receiving plenty of new sim activations on your network. Chances are, the main reason is for your whoosh.

so, to make your network more pleasant for we users it would be awesome if you guys could:
1. Train your call centre consultants. Because of your whoosh, smartphone users will flock to your network. Let your consultants know there are smartphones other than BBs. Alternatively, provide us with a direct number to your technical services helpdesk to streamline the quality of service.
2. Your current policy of 'one data bundle every 30 days' (without the assistance of the helpdesk) on prepaid should be sent packing asap. Let me buy as many data bundles as I want whenever I want.
3. Train your call centre consultants. Some do not know the specials/promotions/packages you, as a company, are offering. Occasionally I have to explain your packages to them.

Now I suspect you know these things and they're probably on their way in any event, i'm just reminding you. Quality of service is massive irrespective if your product is the best on the market. I hope the teething problems are overcome soon enough; lord knows its difficult to pull off what you guys are attempting.

 

[essene]

Amen! Training and service is everything. I would also suggest that you start to look at offering the iPhone on some of your deals.

 

[encrypted]

Amen! Training and service is everything. I would also suggest that you start to look at offering the iPhone on some of your deals.

He said SMARTphone

 

[battletoad]

He said SMARTphone

lol!

will be some time before they add phones other than the 4(?) they currently have. baby steps and all that essene. at least other phones arent 'imminently!' (aka never) on their way.

but baby steps or not, I believe a company should ensure the service levels are as high as possible, and training their staff is the best manner in which to attain those levels. Its hard having an android device on this network.

 

[Cell_C]

Amen! Training and service is everything. I would also suggest that you start to look at offering the iPhone on some of your deals.

Good Day

We are looking at the iphone and ipad.
the iphone should be in the next few months

Regards
~AM~

 

[RichardG]

Awesome news.

Good Day

We are looking at the iphone and ipad.
the iphone should be in the next few months

Regards
~AM~

 

[battletoad]

update: i've been on this network for a month and a half.

every week I call the helpdesk with a data issue. then I am put thru to technical services. afaik, this technical services helpdesk is a figment of every call centre consultants imagination. not a single time have I gotten thru to that dept. once, I even stayed on the line for half an hour but to no avail (methinks they're contravening a law with this one).

on two occasions consultants promised me that a technician would call me within two days. its two weeks later.

moral of the story: im jumping ship as soon as jannie provides a compelling call/data package. service on this network is the pits.

 

[Cell_C]

update: i've been on this network for a month and a half.

every week I call the helpdesk with a data issue. then I am put thru to technical services. afaik, this technical services helpdesk is a figment of every call centre consultants imagination. not a single time have I gotten thru to that dept. once, I even stayed on the line for half an hour but to no avail (methinks they're contravening a law with this one).

on two occasions consultants promised me that a technician would call me within two days. its two weeks later.

moral of the story: im jumping ship as soon as jannie provides a compelling call/data package. service on this network is the pits.

Good Day battletoad

Please PM me with contact details.
Ill Call you ASAP.
will assist you.

Regards
~AM~

 

[battletoad]

Good Day battletoad

Please PM me with contact details.
Ill Call you ASAP.
will assist you.

Regards
~AM~

thanks. just sent u a PM