A quick question: What percentage of users actually use the mobility aspect of iBurst wireless?
Before I landed my study contract with work and started attending university full time, I'd frequently take my modem & laptop into the office to browse forums / play WoW / chat on IM / etc on the quiet days.
That was two years ago now, and frankly, currently for those days I need to have a mobile connection, the laptop & 3g package I'm looking to get from Vodacom later today looks to be plenty sufficient for my needs.
So in short, iburst mobility, limited as it is by coverage, is not much of an inducement to remain with the service in the face of increasingly more cost effective fixed line offerings.
Particularly when weighed against the bad will generated by things like what can only be described as willfully not informing customers when cheaper & more cost effective packages were released, and continuing to charge them the older significantly more expensive tarrifs.
Enabling out of bundle by default, and not making it
very clear that this was the case - I wonder how many people received horrific bills because of that? Add a confimation dialogue or something please, just a little thing to say "Yes, I''m sure I'm happy with paying the extra money" rather than the rather small "Click me if you want to opt out" that I recall.
The frequently unreliable and unstable connection which doesn't deliver what is advertised.
And don't even get me started on the lack of satisfaction obtained from calls to the "help" desk. The 20 point checklist to answer customer queries the staff evidently use where every item on it is "Buy more cap at grossly inflated prices, that'll solve your problem sir, even though I understand clearly that you're telling me the tower is offline and that you cannot connect to the service at all / your modem is dead / we have billed you double this month / facebook won't load / you can't log into our system to buy more cap / etc".
Now, this is a pretty negative post I'll admit. And in general, I'm happy that I get what I pay for with iBurst, particularly in the context of how much the alternatives cost, and how a number of them are no better at all (hello Neotell, that's you I'm talking to).
But to think that there isn't room for improvement,
significant and
long overdue improvement would be a mistake.
To end on a suggestion, a positive contribution I hope - Jannie, why not give us a little infomation about what your plans are, please?
By all means, put it in big bold red letters that things are subject to change & so on, we can all understand an appreciate that I'm sure, but give us at least a rough idea of what you're thinking and what we can expect in terms of future offferings.
Because that DigiChilli is looking
very attractive right now, and I'm pretty sure I'm not alone in needing a little more than
As I said many times, we need to get some stuff in place first. That's now mostly done, so I'm putting the final touches on a few spreadsheets I've been working with.
to prevent me from changing service providers.
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