A huge stuff up :/

[native]

A call to 086 192 7435 a few minutes ago yielded no explanation whatsoever as to what the problem was.

To me it sounds like there were authentication problems with iBurst last night

Did you log a call?

 

[native]

I'm currently connected via MTN 3G. Looks like the whole Iburst network is down.

But of course, the Network Status Page says eveything is 100% OK.

Interesting, my connection got disconnected a couple of minutes ago, and now my authentication is also failing ... will give them a call quick and threaten to phone Shaun Green on his cell at this hour of the morning ... should hopefully get some reaction

I got disconnected too - not sure if it's auth failure, for some reason my router doesn't show anything in the logs.

I stand to be corrected, but wasnt last night or early these morning iBurst "maintenance which occurs weekly starting at midnight Wednesday, and lasting up to Thursday morning 3:00am."

 

[Jhbgirl]

Yes they do do maintenance on Wednesday nights apparently, but all this started before 8pm.

 

[onlinedirect]

A Huge Stuff

Hi JHBGirl,

We appologise for the confusion with your account yesterday, this was entirely our faul. At Online Direct / Sharedirect we strive to give our customers the best possible service, as you know when your modem was reported faulty we did a same day onsite swap out at no charge.

Again our appologies for your modem being unassigned, for your trouble we have loaded a complimentary 1Gig of data to your account.

Regards,

Dion Carter

 

[fishfly]

Hi JHBGirl,

We appologise for the confusion with your account yesterday, this was entirely our faul. At Online Direct / Sharedirect we strive to give our customers the best possible service, as you know when your modem was reported faulty we did a same day onsite swap out at no charge.

Again our appologies for your modem being unassigned, for your trouble we have loaded a complimentary 1Gig of data to your account.

Regards,

Dion Carterp

A direct response from the reseller, Great Job there Mr Carter, now we can see that at least some reseller of iburst is willing to participate with MyADSL.

 

[native]

A direct response from the reseller, Great Job there Mr Carter, now we can see that at least some reseller of iburst is willing to participate with MyADSL.

Hopefully bigbrother will participate fully

 

[CryoBorg]

I had the same problem last night. I tried to phone the call center but couldn't connect. Yet when I look at the iBurst site this morning there is nothing under incident reports. I'm getting seriously pissed off with theses guys. I was actually wondering if they went bankrupt and had to shut down everything.

I hate Telkom enough to stay with iBurst, but if this continues I'll find another alternative.

 

[native]

I had the same problem last night. I tried to phone the call center but couldn't connect. Yet when I look at the iBurst site this morning there is nothing under incident reports.

CryoBorg - what time did you start experincing problems, i was still connected around 22H00.

/me thinks that they were doing maintenance on their authentication system as subscriber's were able to receive signal from different Basestations.

Then my question will be: everytime they do maintenance on a scheduled date as per their website, they need to have it on writting on their network status page?

 

[Jhbgirl]

Hi Dion,

Thanks so much to you and Sharedirect for sorting us out at such a late hour last night. Kudos to you and your team.

PS : Oooooh just spotted the extra gig, thanks so much XD