A little unfair :/

Dolby said:
I mailed customercare as I don't have 30 minutes to wait for a phone call.

I received a reply which I assumed was a confrimation of receipt, but on inspection today I see it says :

Yebo Valued Vodacom Customer!

Thank you for your e-mail. This is an automated response to confirm receipt of your email.
Kindly re-submit your e-mail to [email protected] and supply us with the cell phone number related to this query in order for a consultant to assist you. Please do not reply to this e-mail.
Kind Regards
Vodacom Customer Care

Whlie I do understand contracts and being bound to them, I'm not receiving a service and haven't for a large portion of the contract. This is no fault of mine and I've paid month after month after momnth without fail. If Vodacom could provide the service agreed to initially - we'd have no issue.

I'm not even asking for the 14.4 they claim, or 7.2 or even 3.6. A decent 512kbps with even a trickle of an upload would suffice.

I will resubmit to customer care
Click to expand...

Dont resubmit it. That is the auto reply with a ref that states your email has been received. It will now be allocated to a agent within the next 24 working hours at which point he/she will log it through to network and reply informing you of such and with the new ref number that links to the created fault.

I trust you provided your full physical address and contact number and number that is being used in the modem?
 
No ... that's part I need to send as I only saw this now ;)
 
Ok. The guy has come out and tested. I'll probably get the report next week.

What are my options?

* if the network is dead and I can't browse - will you at least cancel the data part of my data contract? I always use data and more than happy - but I simply can't and its not my fault.
 
RELEASE ME FROM MY DATA, PLEASE!!!

I SIT HERE, FULL SIGNAL WITH HSDPA AND HAVE BEEN TRYING TO REPLY TO POST FOR AN HOUR ... WITH TIME OUT AFTER TIME OUT AFTER TIME OUT.

10,000 POSTS AND THIS IS MY FIRST FULL CAPITAL LETTER/SHOUTING POST BECAUSE IM ANGRY AND ABOUT TO BREAK SOMETHING.
 
For those that don't know - it was a 3yr data and laptop deal. They split the installments at R150 data and R150 laptop.

I CAN'T use this data anymore. The first 18 months was great ; but everything died a few months ago.

I've now got a year or so left and happy to pay the laptop portion. However I'd like to kill of the data that I can't use - and buy a bundle at Cell C, MTN or Telkom.

I'm not being unfair ; Vodacom is not providing a service and haven't been for some months.
 
Sounds like Vodacom isn't living up to their end of the contract.

Of course Dolby, you're assuming Vodacom actually wants to retain you as a customer. With millions of others I doubt they are too concerned.
 
Dolby said:
For those that don't know - it was a 3yr data and laptop deal. They split the installments at R150 data and R150 laptop.

I CAN'T use this data anymore. The first 18 months was great ; but everything died a few months ago.

I've now got a year or so left and happy to pay the laptop portion. However I'd like to kill of the data that I can't use - and buy a bundle at Cell C, MTN or Telkom.

I'm not being unfair ; Vodacom is not providing a service and haven't been for some months.
Click to expand...

Hi Dolby , please send me your ref so i can follow up for you.
 
ocleroux said:
I very much doubt that Dolby. I dont mean to be negative...but merely realistic. You are bound by contract to this deal. As per the above quotes, have you logged a fault with 082155 and sent the ref to VD so he can have a look as to why your service has deteriated so much?

OC
Click to expand...

How can he be bound to a contract if it doesn't work? He signed for 3G. He does not have 3G. Boom.

Here's an example. You want to rent a house from me. We do the contracts, you bring yourself to move in and what? The house is occupied, but I'll let you use the garage. You don't want to use the garage, you want the house. I say hmmm, "you are bound by contract to this deal"...
 
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Vodacom signal report

When does this arrive?

All my moaning and I'm told to phone 155 and let the network know what is going on. I did, logged a case and had the engineer come out on Friday to check the signal.

What now though?
Does he come back to say anything?
Was it good, bad?
Are they fixing?
 
Last edited:
Dolby said:
When does this arrive?

All my moaning and I'm told to phone 155 and let the network know what is going on. I did, logged a case and had the engineer come out on Friday to check the signal.

What now though?
Does he come back to say anything?
Was it good, bad?
Are they fixing?
Click to expand...

Is this not enough to satisfy you: "We are currently investigating and working on the issue, sir"?
 
Actially just got this SMS :

Dear Customer, kindly be advised Vodacom is currently aware of the network problem experienced in your area. We are attending to the problem and will contact you once the problem is resolved. Kind Regards. "engineer name"

Sounds positive ...
 
Dolby said:
Actially just got this SMS :

Dear Customer, kindly be advised Vodacom is currently aware of the network problem experienced in your area. We are attending to the problem and will contact you once the problem is resolved. Kind Regards. "engineer name"

Sounds positive ...
Click to expand...

Sounds placating.
 
Network Report

How does this work?

For months I've moaned about reception and lacking service - to be told call 111 or email customer care. I've now done that, received a reply and had an engineer out my place.

Now what?

That was 2 weeks ago and I've heard nothing - despite asking.
 
Could please stop merging my posts?

This is a seperate question on the process of and time frames of network fault reporting
 
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