ABSA's latest trick

blunomore

blunomore

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I had several problems with various ABSA related issues, took it up with the relevant sections/departments and got NO reply.

After trying for a while, I decided to submit a complaint to the ACTION Line in this regard. ABSA has an e-mail address, [email protected] , which are used for these complaints.

I got several responses from the Action Line (what an ironic name, by the way!), that all read as follows -

"Dear Customer, thank you for the opportunity to assist. We are currently experiencing technical problems. We apologise for the inconvenience. You are important to us, and one of our Actionline Customer Liaison officers will contact you as soon as possible."

NO Customer Liaison officer has contacted us yet and it has been two weeks now.

I refuse to believe that they STILL have technical problems - I think they are FLOODED with complaints and use this STANDARD reply to ward off angry clients.

MEDIOCRE!!!!!!
 
I read "ABBA's latest trick", and thought:"OMW, are they back again!!!?????"

Yip, I do need sleep, thanks for asking
 
Hmmm. Blunomore is Bluagain, isn't it? ;)

Banks are the worst of the corporates! Easiest would be to go to the branch, ask to speak to the branch manager, using the threat of closing all your accounts and moving to another bank... worked for a friend of mine! :) Suddenly they were very helpful! :D
 
I had an AIMS investment with ABSA that expired a few weeks ago ... R9000.00 'fee's that came off'!

Effectivly I got 3.5% over the 30 months ...
 
xrapidx said:
Try pick up the phone and phone them?
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If that directed at me, I have. That's how I found out what the fee's were. I was expecting X into my account and receiver Y :/

I'm going to take it futher though.
 
A few years I needed to open a business account. I banked with ABSA (had done so for about 20 years at that point) so naturally went to them first. The process was so complicated and contrived that I looked for alternates. If memory serves it was a two week process.

FNB had me sorted out in 1 hour. Business Account, Business Credit, Personal Credit, Personal Cheque Account. Next day delivery of cards etc to my home.

The only call I got from ABSA was to ask why I was moving accounts. When I explained it they said 'ok' and offered me a savings plan (or some vague product). Dorks!
 
Just phone the Action Line on their 0800 414141 (toll free number). They will handle your call live and give you a ticket number right away.
 
blunomore said:
I had several problems with various ABSA related issues, took it up with the relevant sections/departments and got NO reply.

After trying for a while, I decided to submit a complaint to the ACTION Line in this regard. ABSA has an e-mail address, [email protected] , which are used for these complaints.

I got several responses from the Action Line (what an ironic name, by the way!), that all read as follows -

"Dear Customer, thank you for the opportunity to assist. We are currently experiencing technical problems. We apologise for the inconvenience. You are important to us, and one of our Actionline Customer Liaison officers will contact you as soon as possible."

NO Customer Liaison officer has contacted us yet and it has been two weeks now.

I refuse to believe that they STILL have technical problems - I think they are FLOODED with complaints and use this STANDARD reply to ward off angry clients.

MEDIOCRE!!!!!!
Click to expand...

Well if it is any consolation FNB are just as pathetic. 19 working days to get a re-advance approved and still waiting.
 
Yea, I can't say this enough. Close your ABSA accounts. They're not Volkskas anymore. Move to ANY other bank (except Nedbank... they're just as full of **** as ABSA) and you'll be happier.

I was with ABSA after Boland Bank was bought over by BoE or something and closed personal accounts... night...****ing...mare
 
Garyvdh said:
Well if it is any consolation FNB are just as pathetic. 19 working days to get a re-advance approved and still waiting.
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The thing is you have to chase these people constantly. Submitting a query and waiting for action, unfortunately, doesn't get you much in this world. If you phoned them every hour you'll probably piss them off so much they'll actually start doing their job.

Sometimes you have to go to extremes. Like I said years ago already, you don't **** with me or my money. So if you are, I change services, end of story good luck kkbyebyenow

:)
 
FNB are hopeless. I used to regularly receive cheques in $US from a US company. They made it so difficult to bank them that I just ended up not depositing them anymore. I have R3000 worth of undeposited/expired cheques sitting here because FNB are useless.
 
milano said:
FNB are hopeless. I used to regularly receive cheques in $US from a US company. They made it so difficult to bank them that I just ended up not depositing them anymore. I have R3000 worth of undeposited/expired cheques sitting here because FNB are useless.
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Actually, that happens at all banks, and is the fault of the central bank! SA's draconian foreign exchange rules are the cause of it all! (Is my opinion anyway...)
 
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