ABSA's latest trick

AcidRaZor said:
The thing is you have to chase these people constantly. Submitting a query and waiting for action, unfortunately, doesn't get you much in this world. If you phoned them every hour you'll probably piss them off so much they'll actually start doing their job.

Sometimes you have to go to extremes. Like I said years ago already, you don't **** with me or my money. So if you are, I change services, end of story good luck kkbyebyenow

:)
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haha... you want my list of reference numbers from all my phone calls to them? I call them every two days. Usually it is answers like "yes, we received the information you sent on Tuesday, but it was only queued into the line for action on Wednesday and it will take 24 to 48 hours to process" So something that could be done in one day ends up taking four business days.
 
I know what you guys are saying but my point as a consumer is this:

1. A service provider is supposed to make my life EASIER, not HARDER.

2. If they give me several options (e-mail, phone, walk-in) to use for service, I ought to have the right to pick one and get service by using my preferred choice.

3. Of course I can call them, but that begs the question: if they are not manning this e-mail address, why give it to their customers to begin with?

Do I make sense?

Goodness me!! You have to SERVE people, not irritate them. FFS! We pay their salaries!
 
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Of course. Just saying if you want to put it to rest, just call them :)
 
milano said:
Of course. Just saying if you want to put it to rest, just call them :)
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I want several things from them, amongst others to be less mediocre. Not fighting with you Milano, but if we give in as consumers, they get away with murder. We have to stand our ground.
 
I agree with you blu, I emailed ABSA once to get some info and they emailed me back with a number to dial, the same number that was listed under the email address I just emailed. If I wanted to waste money phoning them I would have done that in the first place.
 
blunomore said:
I know what you guys are saying but my point as a consumer is this:

1. A service provider is supposed to make my life EASIER, not HARDER.

2. If they give me several options (e-mail, phone, walk-in) to use for service, I ought to have the right to pick one and get service by using my preferred choice.
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You'd think that huh? Thats why I'm re-iterating my stance on moving away from these "service" providers as soon as possible. Trust me, it will save a lot of bandwidth for everyone replying to your next "ABSA sucks" thread :p
 
AcidRaZor said:
Sometimes you have to go to extremes. Like I said years ago already, you don't **** with me or my money. So if you are, I change services, end of story good luck kkbyebyenow

:)
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What do you do if every bank gives bad service - to some extent, anyway?
 
This just sounds so much like Wesbank...

I ended up blowing my top at them when I paid up my last car.... took them nearly 10 business days to get my documents ready...

2 for the payment to clear into their account
2 for them to allocate it to my account
2 for the system to recognise that my account was paid up and to let them release the papers
4 to actually prepare the papers..

I told the consultant on the phone, that I will never ever ever ever ever deal with Wesbank or any Firstrand affiliated bank ever again simply because of such useless incompetence.
 
blunomore said:
What do you do if every bank gives bad service - to some extent, anyway?
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Well you have to weigh up the bad service. If bad service was defined in the way and timely manner the bank responded to me then I would say yes, all banks suck in that regard, however I never really have an issue with communicating with them in that regard as I'm always pushing through to managers immediately after I find an idiot on the call centre desk. I must admit Standard Bank staff are well trained but you do get the odd bozo out there.

If the issue escalates to me losing money or having to pay money for something I didn't agree to or not have been made clear (contracts/finance charges whatever) then it's a make or break situation for the bank. If they can't sort it out within 2 hours, goodbyethanxforplayingdontletthedoorhityouonthewayout.

I had 3 banks over the past 27 years. 2 closed down and the one I chose was the better choice. Oh wait, make that 4 banks, I'm with HSBC in Dubai, but rate their service a little higher than ABSA blegh
 
blunomore said:
I want several things from them, amongst others to be less mediocre. Not fighting with you Milano, but if we give in as consumers, they get away with murder. We have to stand our ground.
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See the thing is they train the drones to actually just silence you or drown out your plea for help or service. That is why it is a bigger impact to them if you leave as they'll be losing years of interest on your accounts.

For instance, if you have a homeloan with ABSA and a business account (I assume you do business through them as well) the amount of money they'll lose just by you moving to a different bank is in the hundreds of thousands if not millions over a 10-15 year period.

So by leaving their skanky asses in the lurch and taking your well-deserved business elsewhere to someone who would actually provide you with a better service and stop ****ing you around, you hit them where it hurts... in the balls
 
Isn't trustbank and volkskas the same thing? trying to remember back to the good'ol days where afrikaans was used in a lot of names...
 
AcidRaZor said:
Isn't trustbank and volkskas the same thing? trying to remember back to the good'ol days where afrikaans was used in a lot of names...
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Trustbank was grey and yellow in corporate colours and had a squirrel advert. Volkskas was maroon and white in corporate colours. At least thats what I recall.
 
ToxicBunny said:
This just sounds so much like Wesbank...

I ended up blowing my top at them when I paid up my last car.... took them nearly 10 business days to get my documents ready...

2 for the payment to clear into their account
2 for them to allocate it to my account
2 for the system to recognise that my account was paid up and to let them release the papers
4 to actually prepare the papers..

I told the consultant on the phone, that I will never ever ever ever ever deal with Wesbank or any Firstrand affiliated bank ever again simply because of such useless incompetence.
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What about 18 months. I have a client who paid up their car 18 months ago. Client never thought about contacting them. I pointed it out to them. They are NOW going to send them the reg papers. Shouldnt their system have picked it up?
 
I used to be at ABSA.. then like everyone else here their service became crummy and their queues became longer so I moved. My criteria for my new bank was the bank with the shortest queues where I bank.

Im now with Standard Bank... theyre nothing to rave about but I havent had bad service or long queues from them. So far I have had a pleasant experience. I just felt ABSA had got so big.. that they now feel they can poke new holes in you.
 
From a letter my wife received from Absa yesterday concerning her moneymarket account:

...
the annual management fee will be adjusted as follows:
...
For balances that are maintained above R100000, the annual management fee will increase from 0.46% p.a. to 0.57% p.a. (inclusive of VAT).
...

Below 100000 it's worse, 0.46% to 1.14% p.a. increase. They already take 0.4% up front with each deposit, so why should they need more "management fees".
 
BigAl-sa said:
...
the annual management fee will be adjusted as follows:
...
For balances that are maintained above R100000, the annual management fee will increase from 0.46% p.a. to 0.57% p.a. (inclusive of VAT).
...
Below 100000 it's worse, 0.46% to 1.14% p.a. increase.
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Now that is a jolly good reason to move immediately! :rolleyes:

I'm with FNB, and, apart from the credit card "fraud" department who can't get it through their skulls that I do not wish to be called for every transaction above R5000, I have had good service from them for the last 5 years. And their Money Market accounts do not have a percentage of my balance as "management" fees! ;)
 
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