Absolute Hosting support?

R

Reaper1242

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I asked a while back about budget hosting and after recommendations, decided on Absolute Hosting. Last week I sent an email to ask a question and I've still not had a response.

So this leaves me wondering. If they don't even respond to a presale query, how much am I going to struggle for support if I really need it?

Edit: All resolved and happy
 
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They have premium support which you can pay for...

It's actually one of the reasons why I moved to Domains.co.za on principle.

Absolute Hosting support is pretty decent thou.
 
SYNERGY said:
They have premium support which you can pay for...

It's actually one of the reasons why I moved to Domains.co.za on principle.

Absolute Hosting support is pretty decent thou.
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I just saw the premium support thing now. Always a catch.
Can't be bothered with that kind of nonsense. Moving swiftly along.
 
Hi @Reaper1242

I’m really sorry to hear about this as this is not the norm. Please pm me your email address so that I can investigate this and provide feedback.
 
Reaper1242 said:
Hi @Jade @ Absolute Hosting,

Tell you what. I'm sending a new email from the same email address. Let's see if I get a reply.
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Thanks for getting back to me, please confirm the email address that you are sending to.

EDIT:
I think I have found your original inquiry, ticket 416063 which was replied to 13 minutes after being opened.

Please pm me your email address so that I can take a look through the logs on our side to determine what the issue is.
 
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Jade @ Absolute Hosting said:
Thanks for getting back to me, please confirm the email address that you are sending to.

EDIT:
I think I have found your original inquiry, ticket 416063 which was replied to 13 minutes after being opened.

Please pm me your email address so that I can take a look through the logs on our side to determine what the issue is.
Click to expand...
No idea what happened there. I searched my inbox, spam and trash, and I see the automated reply at 8:12 am but nothing after that. That address doesn't forward, so it can't be that.

I don't doubt there was a reply, just have no clue why it never got to me. Anyway, I did get a reply this morning and a call from Kyle. So I'm satisfied with the response.
 
Reaper1242 said:
No idea what happened there. I searched my inbox, spam and trash, and I see the automated reply at 8:12 am but nothing after that. That address doesn't forward, so it can't be that.

I don't doubt there was a reply, just have no clue why it never got to me. Anyway, I did get a reply this morning and a call from Kyle. So I'm satisfied with the response.
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Thanks for updating the thread :)
 
Reaper1242 said:
No idea what happened there. I searched my inbox, spam and trash, and I see the automated reply at 8:12 am but nothing after that. That address doesn't forward, so it can't be that.

I don't doubt there was a reply, just have no clue why it never got to me. Anyway, I did get a reply this morning and a call from Kyle. So I'm satisfied with the response.
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so whos fault was it in the end ?
 
Jade @ Absolute Hosting said:
Hi @Reaper1242

I’m really sorry to hear about this as this is not the norm. Please pm me your email address so that I can investigate this and provide feedback.
Click to expand...
Sorry to hear OP, glad its resolved.
Just sharing my experience so far. Whenever I have logged a ticket with Absolute Hosting they have responded within minutes, and resolved any issues quickly. so I can only share positive experiences with support from them.
 
Kingskid said:
Sorry to hear OP, glad its resolved.
Just sharing my experience so far. Whenever I have logged a ticket with Absolute Hosting they have responded within minutes, and resolved any issues quickly. so I can only share positive experiences with support from them.
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Chalk it up to a glitch on the interwebs. But all sorted now and happy with the support. Can't blame them.
 
Reaper1242 said:
Gremlins
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Agreed

Thanks for taking the call from Kyle and glad we managed to get this sorted.
Kingskid said:
Sorry to hear OP, glad its resolved.
Just sharing my experience so far. Whenever I have logged a ticket with Absolute Hosting they have responded within minutes, and resolved any issues quickly. so I can only share positive experiences with support from them.
Click to expand...
Thanks @Kingskid - we appreciate your business and support!
 
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