ACER service pathetic

[TimTDP]

I have an Acer laptop that is about 3 years old.
The hinge on the lid is defective, through no fault of my own. Acer admit it is a problem!
Acer SA do not hace stock and expect me to wait 6 waits for the part!

What a joke! What must I do until then? Close shop and go on holiday? I use my laptop to demo product to customers.

Business must be great if this is their attitude. They probably do not care that they have just lost a customer

 

[D3x]

Is it still under guarantee?

If they have no stock in SA then there is nothing they can do to get it here besides ship it. If they knew that those hinge lids were a problem, they should have sent a lot of replacement units for cases like this. Clearly they are shipping via sea to save costs but if you want it sooner maybe suggest to pay the different between the air freight and sea freight. I don't know what else you can do.

 

[TimTDP]

I told them I would pay to bring the part in by air (they mentioned it would costR1000, which being a lot of money is still cheaper than replacing the unit)
Their response: We wait until we have a lot of parts required and them place an order with Acer. There is a 6 week waiting period. That is how we operate!

 

[Mantis]

I told them I would pay to bring the part in by air (they mentioned it would costR1000, which being a lot of money is still cheaper than replacing the unit)
Their response: We wait until we have a lot of parts required and them place an order with Acer. There is a 6 week waiting period. That is how we operate!

I know of a few other places that do similar things with orders.
The bigger the order, the bigger the discount they can negotiate.

Partserve wanted to charge me R800 ex vat for an LCD inverter.

Got it for roughly R400 off pchub.com (waited for the rand to strengthen a bit lol)

They said it wold arrive latest 29th Oct, but anywhere from the 26th onwards. I got it the 27th and my screen seems better than when I got it.
I've only bought from them once before but know someone else on myBB has dealt with them before too

http://mybroadband.co.za/vb/showthread.php/243042-Replacement-fan-Dell-Inspiron-6000?highlight=pchub

 

[McGuywer]

Try what Mantis mentioned.

I can also see Acer's point.

Have you tried sourcing the part elsewhere?