Ad-Hoc Bundles - Please explain this?

[KingRamses]

I tried adding an ad-hoc bundle via Vodacom4me website this morning. When clicking on add bundles as usual, I get the following message :

Your account is restricted from modifying the rest of the services.
Contact your Master account holder for access.

I am the master accoutn holder. Contacted the Data Desk 155 - I was then told that due to security reasons the option for adding ad hoc bundles via the website has been removed from CERTAIN accounts. So I asked who counts as CERTAIN accounts. Hmmmmmm Ohhhhhhhhhhhh no we are removing it from all acoutns, but some people can still use the option.

Called back again, hoping to get a more helpful agent. Ask the same question, and he is not aware of anything about this? I tried the option on my account, as well as my dads, and ended up with the same message. THese are seperate accounts, both the master account holder.

Please can someone tell me what's happening here. Surely I don't have to call 155 everytime I want to add a bundle now??

 

[phiber]

I have never been able to add a bundle from the website, have to call. Its been sucky...
I also need to quote the master account holders ID number! I'm sure its the same for you now ?

 

[KingRamses]

I have a voice contract, and a data contract. Both on my name, my contracts, I pay them, both go off my same account etc.... I'm able ot add ad-hoc bundles on my voice contract via v4me, but not to my data contact? Makes no sence!

 

[vodacom3g]

I tried adding an ad-hoc bundle via Vodacom4me website this morning. When clicking on add bundles as usual, I get the following message :

Your account is restricted from modifying the rest of the services.
Contact your Master account holder for access.

I am the master accoutn holder. Contacted the Data Desk 155 - I was then told that due to security reasons the option for adding ad hoc bundles via the website has been removed from CERTAIN accounts. So I asked who counts as CERTAIN accounts. Hmmmmmm Ohhhhhhhhhhhh no we are removing it from all acoutns, but some people can still use the option.

Called back again, hoping to get a more helpful agent. Ask the same question, and he is not aware of anything about this? I tried the option on my account, as well as my dads, and ended up with the same message. THese are seperate accounts, both the master account holder.

Please can someone tell me what's happening here. Surely I don't have to call 155 everytime I want to add a bundle now??

Pass me your cell number (the one in question here) and contact details as per my sig and I'll get the exact story of what's going on here.