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Adept Internet TOTALY USELESS
- Thread starter Mars
- Start date
savage
Expert Member
LMAO @ Handing the account over! Christ, I knew they suck, but this is just off the charts 
Simply stop paying them and ignore them. Once the laywer that you've been handed over to contacts you, try talk some sense into him. I had a similar thing (Dentist) last year, I was right, Dentist was wrong, and the Dentist had to fork a nice R1400 odd bill for the laywer irt 'services rendered' - I just chuckled.
If they blacklist you, sue for deformation of character, and also contact ITC directly, which will remove the listing. I will also still contact the ISPA and inform them of the situation and the manner in which Adept is dealing with this. But... Perhaps you should wait till after you've been 'handed over'. It adds a nice ring to it, don't you think?
Shame Adept... Poor you....
Simply stop paying them and ignore them. Once the laywer that you've been handed over to contacts you, try talk some sense into him. I had a similar thing (Dentist) last year, I was right, Dentist was wrong, and the Dentist had to fork a nice R1400 odd bill for the laywer irt 'services rendered' - I just chuckled.
If they blacklist you, sue for deformation of character, and also contact ITC directly, which will remove the listing. I will also still contact the ISPA and inform them of the situation and the manner in which Adept is dealing with this. But... Perhaps you should wait till after you've been 'handed over'. It adds a nice ring to it, don't you think?
Shame Adept... Poor you....
Denny Crane for president!
Gershon Davidse for pillow under Ivy's donut filled butt.
I've never come across a more useless and stubborn bunch of <censored>. Let this be a warning to anyone who ever considers using Adept Internet. And to think that because they are not willing to bend on this matter, they are losing stacks of potential clients. Silly people.
Gershon Davidse for pillow under Ivy's donut filled butt.
I've never come across a more useless and stubborn bunch of <censored>. Let this be a warning to anyone who ever considers using Adept Internet. And to think that because they are not willing to bend on this matter, they are losing stacks of potential clients. Silly people.
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snorbaard
Active Member
Madman,
I'm not on Adept's side in this by any means, and will never use their services, but the one thing that is clear throughout this very public dispute (aka pi$$ing contest) is that they say keep asking for the fax confirmation sheet, and you don't provide it. Sure, it's pretty stupid for an internet company to rely on such an old technology for cancellation, but those are their terms. If you did send them the faxes, you should have the confirmation pages. Fax those to them, keep everything, and you'll be in the clear. If you don't have those pages anymore, you'd better settle the outstanding money, resend a cancellation fax, and wait out the three months.
Requiring clients to jump through dubious hoops to cancel services (online or in "real life") is a tried and true method of keeping them. A typical bait and switch maneuver is to make signing up incredibly easy, but require just enough effort to cancel so that most will just give up and stay a client by default because it's too much effort. I recently read an article by Slate magazine (or Salon.com, I forget) where they trialled a bunch of online services to see how difficult cancelling would be. The worst ones turned out to be a lot like your ordeal - but they at least had all their statements of proof to back them up.
You had one possibility of an upper hand when another forumite here said that they couldn't access the Terms and Conditions, and you mentioned that you were never told about the three month cancellation period. These are dubious and legally shady practices, and you could have wriggled out of the agreement legally, but you acquiesced, and agreed to those terms by waiting the three months instead of demanding to be released on the spot with written proof (screenshots, copies of documentation, and yes, proof of faxes). Now you've played by their Machiavellian rules and *HAVE* to provide the proof that you cancelled.
How do I know all this? I've been burned once too often.
I'm not on Adept's side in this by any means, and will never use their services, but the one thing that is clear throughout this very public dispute (aka pi$$ing contest) is that they say keep asking for the fax confirmation sheet, and you don't provide it. Sure, it's pretty stupid for an internet company to rely on such an old technology for cancellation, but those are their terms. If you did send them the faxes, you should have the confirmation pages. Fax those to them, keep everything, and you'll be in the clear. If you don't have those pages anymore, you'd better settle the outstanding money, resend a cancellation fax, and wait out the three months.
Requiring clients to jump through dubious hoops to cancel services (online or in "real life") is a tried and true method of keeping them. A typical bait and switch maneuver is to make signing up incredibly easy, but require just enough effort to cancel so that most will just give up and stay a client by default because it's too much effort. I recently read an article by Slate magazine (or Salon.com, I forget) where they trialled a bunch of online services to see how difficult cancelling would be. The worst ones turned out to be a lot like your ordeal - but they at least had all their statements of proof to back them up.
You had one possibility of an upper hand when another forumite here said that they couldn't access the Terms and Conditions, and you mentioned that you were never told about the three month cancellation period. These are dubious and legally shady practices, and you could have wriggled out of the agreement legally, but you acquiesced, and agreed to those terms by waiting the three months instead of demanding to be released on the spot with written proof (screenshots, copies of documentation, and yes, proof of faxes). Now you've played by their Machiavellian rules and *HAVE* to provide the proof that you cancelled.
How do I know all this? I've been burned once too often.
I have done all those things, I have faxed them my fax proofs which I turned my home upside down for, I have done everything I can.
AND THEY CONTINUE TO INVOICE ME.
They sent me the invoice for this month!!!
Does anyone know of any legal action I can take against them?
The fact is, they are now just trying to extort money from me.
They are trying to make me pay for a service they have not supplied purely because I refused to be bullied by them in the beginning of the year and I had the audacity to stop them from stealing my money by stopping the debit order they never intended to stop themselves.
The fact that they have invoiced me for this month after I have made it CLEAR to every one I can, including them, and I have faxed and e-mailed them the proof of my faxes, just shows how petty they can be.
These things I found out today:
1.Their action cannot affect my credit rating because I never applied for credit with them.
2. Besides the faxes they claim they never recieved, they have my e-mails and my (supposedly recorded) phone calls from more than 8 months ago making it clear that I wish to end the contract. They have no reason to continue with the contract.
3. Their pathetic "fax" policy is not law. They cannot prosecute on that basis.
If the fax was only to prevent fraud as they claim, then why all this crap? surely by now they must be sure that I am who I say I am?
No... the fax is to make my life difficult.
I WILL NOT BE BULLIED.
Really interesting. My observation on this is if you signed Adepts Service application, you also signed there Terms and Conditions. If there cancellation terms is to send a fax and they need to recieve it on the ebb of a new moon, then its final as you have signed there contract accordingly and you are bound to there terms and conditions. Whether you believe a mail cancellation is good enough is not the point here, its what you have signed in a legal contract and it appears Adept is digging there heels in because you have not met there cancellation requirements to the tee. I honestly don,t believe they are going to carry through on a legal route if they don,t have any grounds to. I would suggest as you have opened this debate up publicly to proove to all of us that you have followed there procedure accordingly. Why don,t you fax the cancellation document you claimed to have sent and then make it available here on the forum? If you have claimed to have already faxed it and Adept have not recieved it, thats your tough crap, as you have signed a contract saying they need to acknowledge it. I agree that this process is backwards, but when you are ordered into court and they wave your signature to the judge, what you going to say?
I would suggest that while you are having this open air fight that you fax them a new cancellation according to the exact Terms and Conditions of Adepts Cancellation procedure at least if you are caught out to be wrong you are not going to be liable for another 8 months of payments. Again why don,t you open that correspondance up to the forum. At least then you have witness's. Because when your ass is dragged to court no one here is going to be taking a day off to support you. Just you and your signature on the Adept contract.
I would suggest that while you are having this open air fight that you fax them a new cancellation according to the exact Terms and Conditions of Adepts Cancellation procedure at least if you are caught out to be wrong you are not going to be liable for another 8 months of payments. Again why don,t you open that correspondance up to the forum. At least then you have witness's. Because when your ass is dragged to court no one here is going to be taking a day off to support you. Just you and your signature on the Adept contract.
Madman, where are you situated? I see Adept are in Stellenbosch. If you're in Cape Town, why don't you take a drive out to them and hand your original cancellation application to them, in their hands. If you're not in Cape Town, maybe one kind MyADSL soul would help you with this matter. Email the cancellation to them and they can take it into Adepts office. Then we can all go back to peacefully eating our cereal and watching soap operas on TV
I guess Adept doesn't believe in the policy that the customer is always right. So lets prove it to them!
I guess Adept doesn't believe in the policy that the customer is always right. So lets prove it to them!
Hand delivering the documents is also not what constitutes Adepts cancellation clause, so that I believe would also not qualify. From what I understand it needs to be faxed, an acknowledgment of that fax should be sent back.
You can't sign something and then change the rules.
A mail is also sent to the MD of I suppose a multi million rand company and you bad mouth him, he is going to hold you to every letter of the contract you signed, quite honestly this matter has not been handled maturely and if you had spent half the energy that I see on this forum forfilling there cancellation clauses this would never have gone this far.
Bottom line, show me a mail or letter from Adept acknowledging your cancellation? If you can,t it means they have,nt recieved your fax. Send it and move on.
You can't sign something and then change the rules.
A mail is also sent to the MD of I suppose a multi million rand company and you bad mouth him, he is going to hold you to every letter of the contract you signed, quite honestly this matter has not been handled maturely and if you had spent half the energy that I see on this forum forfilling there cancellation clauses this would never have gone this far.
Bottom line, show me a mail or letter from Adept acknowledging your cancellation? If you can,t it means they have,nt recieved your fax. Send it and move on.
I don't understand why both sides are being so stubborn about this.
I agree that if Adept has not acknowledged cancellation, send the fax again, and MAKE SURE you get confirmation.
On the other side, Adept has already acknowledged (based on an email pasted from them) that madman88 has badmouthed them in public, and there is clearly some sort of dispute. Hell, they are probably on this forum right now. Why don't they just contact the guy directly, and sort it out? I understand that they believe their cancellation policy has not been followed, but is all the bad PR really worth the small amount that they are losing?
This could have easily been sorted out by either side ages ago...
I agree that if Adept has not acknowledged cancellation, send the fax again, and MAKE SURE you get confirmation.
On the other side, Adept has already acknowledged (based on an email pasted from them) that madman88 has badmouthed them in public, and there is clearly some sort of dispute. Hell, they are probably on this forum right now. Why don't they just contact the guy directly, and sort it out? I understand that they believe their cancellation policy has not been followed, but is all the bad PR really worth the small amount that they are losing?
This could have easily been sorted out by either side ages ago...
fewl
Well-Known Member
They sound like utter scum. If you've got the money and time to fight them on principle, I suggest you do. Otherwise just pay up, take a shower, and be glad you're done with them. Anyone know where these fly-by-nights get their business? I would have thought all the noobs would go with MWEB?
Kalvaer
Expert Member
Confirmation pages are only set up on faxes machines on request. You can in fact turn these off and in many case I know I do as well. Only time I request them is when I am dealing with Aholes or a company that is full of it (in other words Ahole companies)
Now if they followed policy so well. I have a question. The user name and password have been given to madman88 right? So if they gave him the password, did they not received the fax with the password request? Which was sent off at the same time as the cancellation?
Madman88, You dont have the fax sheets and nobody should be able to force you to have these. However they will help. Most fax machines "should" Keep a record of all sent numbers and it seems you dont send many faxes???? However it is more than likley gone due to the time frame.
What you can try do is get an itemised billing of the line you used to fax the letter through from telkom. If you have a record, to their fax line over the times mentioned above.. They wont have a leg to stand on. I agree though that the Emails should also stand up as legal arguments for cancellation.
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PearlJam
Expert Member
This is one unbelievable story 
..and the wierdest entry into a forum by sloppycowtits. Register on the forum to say what he said.....mmmmh, it is mr adept himself!!!!!!!!
No matter how legal the process is that they want to follow, their name obviously means to them less than R140 a month.
My suggestion would also be just follow their silly process pay up the R420 and they are out of your life. Then go light up a fire put a nice piece of steak on, get a beer and pat yourself on the back for warning possibly 100 000 south africans against them (Although we are only +-20 000 here, we are probably the ones advising all our friends and family as to which direction they should take with ADSL)
No matter how wrong a client is, this is not the way to treat them!
..and the wierdest entry into a forum by sloppycowtits. Register on the forum to say what he said.....mmmmh, it is mr adept himself!!!!!!!!
No matter how legal the process is that they want to follow, their name obviously means to them less than R140 a month.
My suggestion would also be just follow their silly process pay up the R420 and they are out of your life. Then go light up a fire put a nice piece of steak on, get a beer and pat yourself on the back for warning possibly 100 000 south africans against them (Although we are only +-20 000 here, we are probably the ones advising all our friends and family as to which direction they should take with ADSL)
No matter how wrong a client is, this is not the way to treat them!
This is one unbelievable story
..and the wierdest entry into a forum by sloppycowtits. Register on the forum to say what he said.....mmmmh, it is mr adept himself!!!!!!!!
LoL you like my name? So sick of arriving at sites and all the lekker names are taken. Anyway I can assure you I,m not from Adept, never really bothered answering before I just had to put my two pennys in.
PearlJam
Expert Member
Openweb great service... tell me about it...
Wish it was the same here...
They I bought 10Gb Local Only account, paid the money, sent the proof of payment and used my account for 15 days... then it just wouldn't work
(I wasn't capped).
When I called Openweb they said the never received proof of payment... i'm like uhmmmm ok? whateva... so I sent it again........ silance........ nothing..... so I just kept calm and did never did buy Openweb services again...
Wish it was the same here...
They I bought 10Gb Local Only account, paid the money, sent the proof of payment and used my account for 15 days... then it just wouldn't work
(I wasn't capped).When I called Openweb they said the never received proof of payment... i'm like uhmmmm ok? whateva... so I sent it again........ silance........ nothing..... so I just kept calm and did never did buy Openweb services again...
Its sad really.
After turning my house upside down, I restore my old outlook file, and, I find the proof that I faxed them in november. I fax this and my cancellation letter's (AGAIN) to adept.
They reply with this:
Dear Mr Ellis
Thank you for your cancellation letter received. Although, we can not find any proof of cancellation sent by yourself in our archives dated 14 November 2006.
We will accept this cancellation received today and will be subject to terms and conditions of your contract with Adept Internet.
Regards,
Adele van Niekerk
Adept Internet Services.
All this time I've been saying I faxed the stuff, they are saying prove it.
I prove it and they say "we don't have that"
OBVIOUSLY YOU DON'T HAVE THAT!!! YOU THREW THE FAX AWAY MONTHS AGO!!! IDIOTS!!!
Thats why I had to prove it. Now that want to start the end of contract from today.
Obviously, Its all about the money.
Like I said:
Its sad.