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Adept Internet TOTALY USELESS
- Thread starter Mars
- Start date
This is totally unbelievable. One things for sure, if this is the kind of service Adept offer, I will never be using them. I strongly suggest Adept sort this out asap if they wish to save their name with myadsl users. They tend to forget we are 20 000+ potential clients. Wake up Adept!
GavinMannion
Executive Member
well I think it is way to late to save their name now..
I for one will never deal with an ISP that requires a freaking fax for anything... Idiots....
I for one will never deal with an ISP that requires a freaking fax for anything... Idiots....
GavinMannion
Executive Member
I just checked their website...
What on earth made you go with those guys anyway? They don't seem to have a clue about anything related to ADSL or being an ISP
Try clicking on their terms and conditions
What on earth made you go with those guys anyway? They don't seem to have a clue about anything related to ADSL or being an ISP
Try clicking on their terms and conditions
WTF?
crysis
Expert Member
I feel sorry for you man.
I also feel sorry for adept, because they wont get any customers anymore.
webafrica will consume them all.
lol.
but seriously, webafrica rocks.
i want to move to them, soonish....
I also feel sorry for adept, because they wont get any customers anymore.
webafrica will consume them all.
lol.
but seriously, webafrica rocks.
i want to move to them, soonish....
modsquad008
Member
- Joined
- Apr 1, 2005
- Messages
- 16
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- 0
Just a thought , why dont you get ISPA involved , they will quickly sort out this problem 
Adept suck
I agree. Report them to ISPA at [email protected] or phone them on (011) 314 7751
As for the website www.adept.co.za
Just a thought , why don't you get ISPA involved , they will quickly sort out this problem
I agree. Report them to ISPA at [email protected] or phone them on (011) 314 7751
As for the website www.adept.co.za
I didn't know about the ISPA tbh, that will be my next step, cos I have now reported them to hellopeter. but judging from their activity log they only come out to bug me once a month ..... sounds like something my wife has to deal with......
they only come out to bug me once a month ..... sounds like something my wife has to deal with......Adept Internet
New Member
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- Mar 20, 2007
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Official Adept Internet Response
In response to Mr. Mark Ellis.
The Adept Internet Debtors Department at all times strive to deliver excellent service. Part of the means of achieving this objective is to comply at all times with our terms and conditions.
Furthermore it should be noted that our door is at all times open for any discussion, and the complainant have been advised on means for resolving the misunderstanding. This information has however been omitted in the clients various public complaints lodged against our company.
I would like to point out the following;
Sending a fax yields a remittance advice. We have asked the client numerous times for the remittance advise, including telephonically and via e-mail, as this would have enabled us to query our archives. Furthermore the reason for us requesting a fax for cancellation is first and foremost to protect the client from possible e-mail fraud such as spoofing which has a much higher prevalence than fax related fraud. Another reason for the fax also is that it should be accompanied by the client’s signature, further eliminating possible fraud. The telephone itself is also not a secure means considering that literally anyone can make a phone call, and there are no effective means to conclude from a phone call that you have indeed spoken to the correct person. In essence the request for the fax is to protect the client, which is at all times our first priority.
We once again invite Mr. Ellis to contact us with regards to the matter so that we can resolve it in an amicable fashion.
Gershon Davidse
Senior Debtors Clerk
[email protected]
_______________________
Adept Internet Services
Tel: 086 11 33 557 Fax: 086 11 00 526
Administrative and Support: [email protected]
Website: http://www.adept.co.za
________________________
In response to Mr. Mark Ellis.
The Adept Internet Debtors Department at all times strive to deliver excellent service. Part of the means of achieving this objective is to comply at all times with our terms and conditions.
Furthermore it should be noted that our door is at all times open for any discussion, and the complainant have been advised on means for resolving the misunderstanding. This information has however been omitted in the clients various public complaints lodged against our company.
I would like to point out the following;
Sending a fax yields a remittance advice. We have asked the client numerous times for the remittance advise, including telephonically and via e-mail, as this would have enabled us to query our archives. Furthermore the reason for us requesting a fax for cancellation is first and foremost to protect the client from possible e-mail fraud such as spoofing which has a much higher prevalence than fax related fraud. Another reason for the fax also is that it should be accompanied by the client’s signature, further eliminating possible fraud. The telephone itself is also not a secure means considering that literally anyone can make a phone call, and there are no effective means to conclude from a phone call that you have indeed spoken to the correct person. In essence the request for the fax is to protect the client, which is at all times our first priority.
We once again invite Mr. Ellis to contact us with regards to the matter so that we can resolve it in an amicable fashion.
Gershon Davidse
Senior Debtors Clerk
[email protected]
_______________________
Adept Internet Services
Tel: 086 11 33 557 Fax: 086 11 00 526
Administrative and Support: [email protected]
Website: http://www.adept.co.za
________________________
GavinMannion
Executive Member
Well congratulations to Adept in responding... Another victory for the MyADSL forums 
However I disagree with your response Gershon, just cancel the account and save your company from more bad PR...
I have recently signed up with Imaginet and I never had to sign any documentation at all, I neither had to fax or sign anything when I signed up with Outsurance or numerous other companies out there. Your systems are outdated and no longer efficient.
However I disagree with your response Gershon, just cancel the account and save your company from more bad PR...
I have recently signed up with Imaginet and I never had to sign any documentation at all, I neither had to fax or sign anything when I signed up with Outsurance or numerous other companies out there. Your systems are outdated and no longer efficient.
This reponse form Adept is BS.
Telephone calls are accepted as forms of authorised communication. I can easily phone my bank or any other financial institute and request details about my account with no form of security check other than an Id number and an address. In fact I've even cancelled my insurance over the phone. If they are that worried, then record the conversation.
Email is widely accepted as legal written form of communication. Companies accept email as an authorised instruction. If adept were a pro active company and received emails like this then they would call the customer back and confirm this is in-fact a genuine instruction by comparing the email address to their records and calling back with the phone number on file.
Since when does a signature prevent fraud? This is a baseless suggestion, the reason we have fraud is because we use signatures as a form of verification. Chip and pin credit cards have been introduced to remove signature verification. Anyone can sign a document and rarely does anyone check the signature. Just ask PicknPay and Makro. They hand your card back before you even sign the receipt.
Adept sound inept.
Telephone calls are accepted as forms of authorised communication. I can easily phone my bank or any other financial institute and request details about my account with no form of security check other than an Id number and an address. In fact I've even cancelled my insurance over the phone. If they are that worried, then record the conversation.
Email is widely accepted as legal written form of communication. Companies accept email as an authorised instruction. If adept were a pro active company and received emails like this then they would call the customer back and confirm this is in-fact a genuine instruction by comparing the email address to their records and calling back with the phone number on file.
Since when does a signature prevent fraud? This is a baseless suggestion, the reason we have fraud is because we use signatures as a form of verification. Chip and pin credit cards have been introduced to remove signature verification. Anyone can sign a document and rarely does anyone check the signature. Just ask PicknPay and Makro. They hand your card back before you even sign the receipt.
Adept sound inept.
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GavinMannion
Executive Member
That reminds me, I also canceled a RA with Liberty Life by email.
I emailed to say I was canceling and they phoned to confirm... done...
Adept your official response is bull...
I emailed to say I was canceling and they phoned to confirm... done...
Adept your official response is bull...
How has the performance been this month?
I'm glad to see Adept finally responded.
It is great that their debtors dept strive to deliver excellent service. But striving is very different to actually delivering. Unfortunately they are falling way, way short.
I agree with GavinMannion - cancel Marks account. And then offer him a sincere public apology. Thats the very least you can do - he deserves much more for what you've put him through.
It is great that their debtors dept strive to deliver excellent service. But striving is very different to actually delivering. Unfortunately they are falling way, way short.
I agree with GavinMannion - cancel Marks account. And then offer him a sincere public apology. Thats the very least you can do - he deserves much more for what you've put him through.
GavinMannion
Executive Member
The performance of my canceled RA account or did you misquote and where actually asking me about Imaginet I actually haven't used it that much from home but it seems to be fine... I open Firefox and browse and it works. That's about as intense as my testing has been
Thank you Gershon for your response, I hope you have read, and taken note of, the other responses to your post.
I will respond below.
You have not strived to do anything. The only call I have EVER received from you was when I stopped the debit (see earlier posts about that) all other times I have called and tried to talk to someone in authority I was stonewalled and told to e-mail "[email protected]"
Ok so let me understand: it would be easier for the evil broadband canceling fiend to gain access to my password protected pc than to the office fax machine?? Or maybe some hacker out there hacked the mail server JUST to cancel my adept account. Again I state that this is just a way for you to make my life difficult. I luckily found the proof for the fax in october I will attach it here along with the faxes.
Youre kidding me. The resolution is for you to leave me alone. Don't you get it?
I will respond below.
You have not strived to do anything. The only call I have EVER received from you was when I stopped the debit (see earlier posts about that) all other times I have called and tried to talk to someone in authority I was stonewalled and told to e-mail "[email protected]"
TOTAL CRAP, see above. Do you think I would kick up such a stink for nothing? This (and all the other nasty e-mails) are a result of intense frustration at your utter lack of response.
Ok so let me understand: it would be easier for the evil broadband canceling fiend to gain access to my password protected pc than to the office fax machine?? Or maybe some hacker out there hacked the mail server JUST to cancel my adept account. Again I state that this is just a way for you to make my life difficult. I luckily found the proof for the fax in october I will attach it here along with the faxes.
Youre kidding me. The resolution is for you to leave me alone. Don't you get it?
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