Adept Internet TOTALY USELESS

Adept Internet said:
Furthermore it should be noted that our door is at all times open for any discussion, and the complainant have been advised on means for resolving the misunderstanding. This information has however been omitted in the clients various public complaints lodged against our company.
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You are doing yourselves no favours by basically making the client out to be a lier. The easiest action on your part after the third or forth email would have been to just cancel the account, regardless of whether you could find the fax or not. It seems highly unlikely that a client would raise such a stink, call and email on numerous occasions yet not actually send a fax.

This forum can be quite a nasty place for companies that are agressive towards their customers. Sometimes it is best to take one on the chin and not try and defend the indefensible.
 
Really not accepting email as proof of correspondence is living in the dark ages. Which is quite worrying if such a company is one that deals with Internet services.
 
GavinMannion: Yeah I did misquote. Is Imaginet the same as Imagine-IPS?
 
Poll...

OK guys, I've read ALL the posts including the reply from Adept: UTTER BULL!

Can't the moderators, Bwana etc start a poll, so that MyADSL users can vote on BLACKLISTING Adept on the site?

I, for example , would like to see Adept being blacklisted on the "Which ISP should I choose?" - thread if for axample, more than 200 MyADSL forumites entered a poll and more than 66.6% said that Adept should indeed be blacklisted??
 
ADSL Newbie, that's a really bad idea - MyADSL encourages open and constructive discussion, banning ISPs for no other reason than forumites disagreeing with what an ISP representative might post, is neither open nor constructive, also note that forumites have the oportunity to voice their opinion as has been done in this thread, which usually results in a positive resolution of the problem(s).
 
there is always small claims court.

don't think that repetitive online trauma and drama is going to solve
the issue - i'm sure we all got the point from the first few posts...
 
Man, if I were anything to do with Adept's management I'd be seriously worried by now. Bad publicity like they are getting here (easily avoided by the sounds of it) is going to cost them a packet.
 
Either they should change there name so us customers wont know its them, or an apology should be wrote in this thread to the customer(s) that have endured what Adept put them through.
 
I really don't know what to do anymore......

These people really think that they can persist with this. they must have nothing else to do. Nothing at all....

I filed a complaint with hellopeter last month sometime about them, they respond today with this:

---------------------------------------
Hello me88

In response to Complainant

The Adept Internet Debtors Department strives to deliver excellent service. For this reason, we have a clear set of terms and conditions which will ensure that we can provide satisfaction to our customers.

Furthermore, it should be noted that we are always available to discuss complaints, and the complainant has been advised on the process for resolving this misunderstanding. However, this information has been omitted in the client’s various public complaints lodged against our company.

With regard to this complaint –

1. A service application form whereby the client agrees to the terms and conditions was completed and signed by the client. The cancellation terms and procedure are printed on this application.
2. No faxed cancellation has been received from this client. We have asked the client numerous times, both by telephone, and by email, for the remittance advice, as this would have enabled us to query our archives, but he has to date not told us when he sent the faxes.

We once again invite the complainant to contact us with regards to this matter so that we can resolve it in an amicable fashion.

-------------------------------------

I HAVE! OVER and OVER I have contacted them, and EVENTUALLY, out of desperation of getting the same answer or no answer and over again without them ever even considering that it might be their fault, did I resort to posting this incident here in hopes of them catching a wakeup.

They just don't care. they are honestly more interested in hassling their ex-customers then having a good reputation...
 
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Man, I can feel your utter frustration at having to deal with this miserable excuse for an ISP. I cannot believe how idiotic these people are when it comes to dealing with their clients. :sick:

I have had the good fortune of not knowing about this company until now, and the ongoing good fortune of reading your thread. I will in future steer any of my clients well away from this in--Adept company. Good Luck and may the adsl-force be with you. :)
 
ROFL at ADEPT's responses...

We have rules.
We follow them.
The client should as well.
We know nothing...especially anything about our clients...but we know our rules.

bla bla bla
 
I have to say that the mentality of this Adept company is stunningly puerile. Thanks for the warnings.
 
I don't see the point in joining some unheard of ISP when webafrica and openweb can offer so much more.
 
"Dear Client

Please find attached your final demand for payment. Payment is required within 7 days to avoid handover for legal debt collection.

Should you have any further questions or comments do not hesitate to contact us.

Kind Regards

Gershon Davidse
[email protected]
_______________________
Adept Internet Services
Tel: 086 11 33 557 Fax: 086 11 00 526
Administrative and Support: [email protected]
Website: http://www.adept.co.za
________________________ "

Sigh.........:mad:
 
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