ADSL dies at 7 every night

S

Supes

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K well, subject is a bit of a give away.

Live in Sandton, every night guaranteed our line will fail after about 7 (been happening for about 2 weeks now) spoken to the twats at telkom and they tell me that its a problem with our phone cable (to the router) or after just get put on hold for 30+ minutes after which the line went dead.

Tried different ISP's, tried unplugging the phones connected to the line, tried plugging the router into another socket (its a Netgear DG834 Wireless *shock horror*), even tried creating a PPPoE connection through Windows

Anyone have any ideas? Or anyone I could speak to at telkom who could help, cause this is absolutely ridiculous, havent checked my gmail in ages (work blocks it and dont feel like d/ling 50+ megs over 3G)

Oh, the line also dies when ever it rains, no matter what the time.

Any help/advise highly appreciated
 
Join the club.
Telkom have no clue on my problem also (same as yours).

It generally recovers later though. But so much for having 24/7 internet
 
Order a new line, add ADSL to that line, remove the old line, cough up the 2000 bucks this process will cost, send PAPI the bill.

It's pathetic.
It takes them foreva to do a proper line analysis, and there doe snot seem to be a way to get them to do it.
I'd bet that somebody logs on every day at 19H00 [orobably a business] and their line is mixing with your line causing transmission failure.
If you remove the filter and listern when the problem occurs, do you hear anything?
 
If you remove the filter and listern when the problem occurs, do you hear anything?
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:D Brilliant. Waits with bated breath.
 
Perhaps . . . by the seventh day ADSL had finished the work it had been doing; so on the seventh day it rested from all its work?

Or perhaps I'm confusing it with something else. :)

Anyhow - the bit about the rain makes me wonder how good the condition of your lines are?
 
7 pm :) that's when I normally go online...I'll tone down my usage tonight let me know if it helps. Seriously though check on your router what your SNR margin at that time is and whether you are getting transmission errors. It might give telkom somewhere to start debugging your problem. Also what is your line speed? If you are on 1024 they could move you to a lower profile...
 
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telkomsuig said:
7 pm :) that's when I normally go online...I'll tone down my usage tonight let me know if it helps. Seriously though check on your router what your SNR margin at that time is and whether you are getting transmission errors. It might give telkom somewhere to start debugging your problem. Also what is your line speed? If you are on 1024 they could move you to a lower profile...
Click to expand...

what would be considered an optimum SNR?
 
19h00 - exactly, or thereabouts?

I'm also in Sandton, old overhead lines and lots of trees make for an interesting connection! I was suffering from poor noise margin, but especially in the evening (any time after 17h00), leading to very slow connections and lots of reboots on my DG834GT. Poor = anything around 6dB, good = 10 dB or better.
That was when I was on the wonderful 4Mbps trial. After repeated attempts, finally got Telkom to set my connection to 1Mbps. Now I have noise margin around 12-15 dB, and touch wood very few disconnects/reboots.
Rain is definitely a factor though on these old lines.

You mention that your line fails at 19h00. Is that exact, or does it vary? If the former, it may even be a Telkom issue related to CallMore time. Anyone have any ideas on that?
 
Yup, somebody fires up the normal dial-up modem at 19H00 (callmore time) and causes interference, cos the 2 lines are erroneously linked. That's why I want him to listern to the line.
 
Thanks guys, I'll ummm, listen to the line tonight, see if things change ;) and I might most on hellopeter a bit later.

EDIT: Happens around 6:30/7ish not always exact, and sometimes I'll even get a working connection for about 5 minutes and then bye bye, its 512 btw
 
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If it happened exactly at 19:00 I'd also say it was due to all those modem users dialling up and using that R7/weekend thing - I used to be one of them until I converted to the dark side... um I mean ADSL.

Sounds like a real bugger to fault find. You will need a techie there when it happens for them to believe you.
 
"Oh, the line also dies when ever it rains, no matter what the time."

Dude, I had that problem and I ended up installing a NEW cable from the Telkom box in the corner of my property into the house. Had to dig up half the lawn, lay conduit, pull the cable through, then Telkom connected it to their box.

I paid for all of my labour.

They paid their Techie to wire it into their box.

It has worked GREAT ever since!!!!

~R
 
Ok Wait..

RazorSA said:
"Oh, the line also dies when ever it rains, no matter what the time."

Dude, I had that problem and I ended up installing a NEW cable from the Telkom box in the corner of my property into the house. Had to dig up half the lawn, lay conduit, pull the cable through, then Telkom connected it to their box.

I paid for all of my labour.

They paid their Techie to wire it into their box.

It has worked GREAT ever since!!!!

~R
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Let me get this straight, when the line from the Box or the pole to my house needs to be replaced because it’s worn out, *I* have to pay for it, isn’t this the same line I *Rent* From Telscum for > R300 per month!!!!!!.
 
You got two choices, bitch like a banshee, and Telskum might replace the line after a serious amount of effort from your side, or make it easy for them, and get it done quickly. I know it's not right to help the monster, but hey, if you want it done quickly, do it yourself.

Just make sure that Telkom does the actual connections, otherwise you could become persona non grata
 
I have been having the exact same problem. Between 7 and 8 every nite, my dsl traffic drops to almost 0 (The line doesn't disconnect) and only pick up around 12 hours later again. Rebooting the machine doesn't solve it. I have changed ISP's and change the machine on my side. Varied link speeds anything from 512 - 4096, nothing seems to help.

Reported the problem to Telkom several times, still no luck.I have traffic graphs going back 6 months. You can almost set your watch by it. I'm on the east rand. Seems the problem is not localised. :mad:
 
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