ADSL line damage

[furpile]

Hi

So it finally happened to me as well. Two days ago, the internet was very slow (even for 2 Mbps line). Thought it was an exchange problem again so I left it. Yesterday it was better, but downloads max out at 1 Mbps. So I check the router stats and its syncing at 1 Mbps with an SNR of 5.8 dB. Must be Telkom's new system that adjusts sync rate to maintain a stable connection that downgraded the sync. My SNR used to be about 12 to 14 dB (max sync rate according to router was about 6 Mbps).

So assuming it's a line fault, I tried to call 10210. Answering machine basically tells you to sod off, due to unprotected strike action. So I install the Telkom app again, but now I can't log a fault on it or check my balance? So I go to their website and log a fault there, but up to now no email notification with a reference number.

Anything else I can try? Is TelkomZA still around here? Can I phone the local Telkom shop?

Thanks

 

[Crystal Web]

Go the normal Telkom route, but PM me your number and I will see what we can pick up for you over the course of the day.

 

[schumi]

Did you try Telkom instant chat ? less frustrating than waiting on the phone, don't know if it works during strike action http://www.telkom.co.za/myservices/

 

[furpile]

Did you try Telkom instant chat ? less frustrating than waiting on the phone, don't know if it works during strike action http://www.telkom.co.za/myservices/

Thanks for that link.

Chat started at 8:27, will see if I get a reply.

 

[furpile]

Thanks for that link.

Chat started at 8:27, will see if I get a reply.

Only took 20 minutes to get a response. Port reset didn't help, so they logged the line fault. Hopefully the tech can come out soon...

Thanks for the assist.