ADSL line transfer issue

[Gun_Pilot[ZA]]

Hi guys,

Was wondering if anyone has any knowledge on this.

I am wanting to change ISP's because my current ISP (Delonet) has a useless support dept and they are pushing up their prices. Basically, I have logged multiple tickets and they just don't reply.Their phone just rings when I call. So now the issue is, I need to get my line transferred back to Telkom. Can I get Telkom to force the transfer from their side? Delonet is in Midrand and I am in PE so this is a ball ache to say the least. I really have no idea what to do.

Thanks!

 

[ponder]

You need to speak to your isp, you have a contract with them which telkom can't interfere with.

 

[Gun_Pilot[ZA]]

You need to speak to your isp, you have a contract with them which telkom can't interfere with.

Thanks. Going to have to keep trying their phone I guess.

 

[Marius Flash]

Thanks. Going to have to keep trying their phone I guess.

You not getting any joy from trying to call them, so you might want to send an email ( and several thereafter ) judging from their response?
At least you will have a paper trail and proof, but with telephone calls that they don't answer- well I am afraid they will have the upper hand for your issue to be finalized and resolved.

 

[Gun_Pilot[ZA]]

You not getting any joy from trying to call them, so you might want to send an email ( and several thereafter ) judging from their response?
At least you will have a paper trail and proof, but with telephone calls that they don't answer- well I am afraid they will have the upper hand for your issue to be finalized and resolved.

Yeah, I have sent multiple emails. Problem is, is that all support tickets are logged via their website. So I have downloaded them. But still, the issue is after tonight I won't have internet and that's the biggest problem for me.

 

[Marius Flash]

Yeah, I have sent multiple emails. Problem is, is that all support tickets are logged via their website. So I have downloaded them. But still, the issue is after tonight I won't have internet and that's the biggest problem for me.

Yeah, I know the feeling. Our world revolves around being connected to the Net, and to be without it, even for a day is a day too much