Hi,
I'm borderline PC illiterate, so please be patient with this post....
I work in a very small office of only 5 people in Hyde Park. We have had endless issues with our internet line. We finally managed to convince Telkom to update the infrastructure in the area so that we could have access to an ADSL line. Which they *shockshockhorrorhorror* eventually did.
When we discussed our requirements with the guys from Telkom, we made it abundantly clear that we would need at least 8GB per month but more than likely 12GB. When they installed the line we found out that we had only been 'registered' with a 4GB cap. Now, when I speak to our sales liaison at Telkom I'm told that there is no such thing as a 8 or 12GB cap, ONLY a 4GB and that the only option we have is to top-up at the beginning of the month. While this is completely NOT what we had originally spoken about or agreed on, it seems that there is not much that we can do. Then we hit our next snag. The telkom online payment portal doesnt accept Diners Club cards (which is the company credit card), nor will it accept an AmEx card (which is the corporate card at the London office and the only other card the accountants will allow us to use for this irregular method of monthly office cost payments). So now we are sitting here with a cap that's a third of what we need and no clear way to top-up(the inconvenience of which we'd just have to suck up in exchange for having a functioning connection).
What the hell can we do??
I'm borderline PC illiterate, so please be patient with this post....
I work in a very small office of only 5 people in Hyde Park. We have had endless issues with our internet line. We finally managed to convince Telkom to update the infrastructure in the area so that we could have access to an ADSL line. Which they *shockshockhorrorhorror* eventually did.
When we discussed our requirements with the guys from Telkom, we made it abundantly clear that we would need at least 8GB per month but more than likely 12GB. When they installed the line we found out that we had only been 'registered' with a 4GB cap. Now, when I speak to our sales liaison at Telkom I'm told that there is no such thing as a 8 or 12GB cap, ONLY a 4GB and that the only option we have is to top-up at the beginning of the month. While this is completely NOT what we had originally spoken about or agreed on, it seems that there is not much that we can do. Then we hit our next snag. The telkom online payment portal doesnt accept Diners Club cards (which is the company credit card), nor will it accept an AmEx card (which is the corporate card at the London office and the only other card the accountants will allow us to use for this irregular method of monthly office cost payments). So now we are sitting here with a cap that's a third of what we need and no clear way to top-up(the inconvenience of which we'd just have to suck up in exchange for having a functioning connection).
What the hell can we do??
