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Question of the Day: How do you normally pay for purchases in stores?
ADSL ordering, which is the best way??
- Thread starter jjay
- Start date
savage
Expert Member
I ordered online more than a week ago. The fsckers didn't even phone me, or email me to confirm. So yeah. There goes that idea.
Now I'm going to go to Telkom's offices and order there, and with my luck, 2 techies will arrive at the same time at my house to do 2 installations.... MAN I LOVE THIS COUNTRY
Now I'm going to go to Telkom's offices and order there, and with my luck, 2 techies will arrive at the same time at my house to do 2 installations.... MAN I LOVE THIS COUNTRY
stoke
Honorary Master
Phone. Emails just disappear. Get the order number and the tel number to phone to confirm the order number.
lewstherin
Senior Member
- Joined
- Jan 8, 2004
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- 968
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jjay, advice given to me is that you should go in personally to a Telkom retail shop and apply there.
Reason is you can take down the name of the person you physically deal with, and can bug them personally - by phone or in person - about your app's progress.
The advice above was given to me by a close friend who works for Telkom...seriously.
Reason is you can take down the name of the person you physically deal with, and can bug them personally - by phone or in person - about your app's progress.
The advice above was given to me by a close friend who works for Telkom...seriously.
I applied on the internet and waited 2 months for any action. Even my son can build a website that will dish out reference numbers for online applications but hellkom could not be bothered.
Either way you are going to wait. After a month they could still not tell me if I will actually be getting the conversion.
Either way you are going to wait. After a month they could still not tell me if I will actually be getting the conversion.
Yes online ordering is a bad idea, after waiting 2 weeks after an online order I phoned them and enquired, only to find out they know nothing about it. Same with most ISPs, I requested details from 3 of them and didn't get a single reply. Why is doing bussiness online such a mission in this country ? I guess telkom is too blame !
lol - ordered Virgin ADSL for my aunt in UK Friday - today the free adsl modem and 2 filters arrived - service will be activated Wednesday. Dont you wish it was the same here?
Before adsl she was on 24/7 dial up for £13 pounds per month including dial up call charges.
Before adsl she was on 24/7 dial up for £13 pounds per month including dial up call charges.
1. If business phone 0800237500
2. Go through the ritual (Make sure you have all your company detail ready)
3. Get reference number
4. If private phone 10217 and go through the ritual.
After 5 working days phone 0800456786 (these days they are very busy, get busy signal so keep on trying)
Follow up with you reference number
After that phone every 2 working days and make sure it don't get stuck in the system
2. Go through the ritual (Make sure you have all your company detail ready)
3. Get reference number
4. If private phone 10217 and go through the ritual.
After 5 working days phone 0800456786 (these days they are very busy, get busy signal so keep on trying)
Follow up with you reference number
After that phone every 2 working days and make sure it don't get stuck in the system
bb_matt
Executive Member
What lewstherin said - go into a Telkom shop.
And then :-
1. Phone the shop the next day to confirm your order
2. Phone the shop the 2nd day to confirm your order
3. Get an installation date from them
4. After a week, get hold of Telkom to ask on your progress - take all names and numbers down
5. Rince and repeat for the next week
That's the only way your going to get your ADSL installed within 3 weeks - be polite and persistant and take everyones name down that you deal with.
If you sit and do nothing, so will Telkom.
And then :-
1. Phone the shop the next day to confirm your order
2. Phone the shop the 2nd day to confirm your order
3. Get an installation date from them
4. After a week, get hold of Telkom to ask on your progress - take all names and numbers down
5. Rince and repeat for the next week
That's the only way your going to get your ADSL installed within 3 weeks - be polite and persistant and take everyones name down that you deal with.
If you sit and do nothing, so will Telkom.
I must be the only one that had a reply - I placed an order online on Saturday, got phoned this morning early with a reference number, the guy on the other side of the phone even checked my zoning. Gave me all the numbers I needed and told me to follow up and start chasing in five days time.
I almost passed out when he thanked me - yes, thanked me - for doing business with Telkom...
I almost passed out when he thanked me - yes, thanked me - for doing business with Telkom...
bb_matt
Executive Member
Reading inbetween the lines, I'd say it's few technicians stretched too thin that is the root cause of the problem.
Earlier this year, my brothers phone was fixed by a Cape Town technician - Telkom had to get guys to come up to Joburg from the Cape because of a shortage of skilled workers. The Telkom guy that fixed his phone told him this.
When my ADSL line was installed, I had a long chat with the guy that installed it - this was November last year. He told me I was lucky to get a line as the demand is massive. He also indicated Telkom is worried about competition, or at least, many workers have been told to be more polite. To try to combat the shortage of workers, they introduced an electronic "job" system - the techies only need to report to "the office" once or twice a week. The rest of the time, they get their assignments via this electronic gadget - didn't get too much of a look at it, sort of a PDA thing.
I would imagine the introduction of the DSL 192 has made things even worse regarding the availability of ADSL.
The only thing that would alleviate the problem in the short term would be to allow the bigger ISP's to install ADSL lines too, like they do in the UK and Australia.
Earlier this year, my brothers phone was fixed by a Cape Town technician - Telkom had to get guys to come up to Joburg from the Cape because of a shortage of skilled workers. The Telkom guy that fixed his phone told him this.
When my ADSL line was installed, I had a long chat with the guy that installed it - this was November last year. He told me I was lucky to get a line as the demand is massive. He also indicated Telkom is worried about competition, or at least, many workers have been told to be more polite. To try to combat the shortage of workers, they introduced an electronic "job" system - the techies only need to report to "the office" once or twice a week. The rest of the time, they get their assignments via this electronic gadget - didn't get too much of a look at it, sort of a PDA thing.
I would imagine the introduction of the DSL 192 has made things even worse regarding the availability of ADSL.
The only thing that would alleviate the problem in the short term would be to allow the bigger ISP's to install ADSL lines too, like they do in the UK and Australia.
RoosTa
Expert Member
I guess thats the way to go, (if only Telkom had more than 1 brain cell|). We'd get better support, faster installation and Telkom's techies would be under less pressure.
Would that be a combined total of 1 braincell? Sounds about right...
But allowing others to install lines for Telkom would mean less money for Telkom! Oh no! Now we can only make R4.1 billion profit this year! This just wont do...
When SNO starts to roll out, wont they have similar problems? Like waiting forever for line installations? Or will it not be a problem considering they wont be offering home sollutions for a very long time?
But allowing others to install lines for Telkom would mean less money for Telkom! Oh no! Now we can only make R4.1 billion profit this year! This just wont do...
When SNO starts to roll out, wont they have similar problems? Like waiting forever for line installations? Or will it not be a problem considering they wont be offering home sollutions for a very long time?
I don't think anyone will disagree that there is no such think as a 3 week installation with Melkom.
I ordered it on the 22 Mrt. and phoned every second day. They were supposed to install it today (26Apr) according to the person I spoke to the previous week. It's already 3pm and nobody pitched. I phoned the help desk and and does not seem like they will install today anymore. They are suppose to get back to me today still, but I don't think that will happen.
In Short: You will wait 2 months at min!
I ordered it on the 22 Mrt. and phoned every second day. They were supposed to install it today (26Apr) according to the person I spoke to the previous week. It's already 3pm and nobody pitched. I phoned the help desk and and does not seem like they will install today anymore. They are suppose to get back to me today still, but I don't think that will happen.
In Short: You will wait 2 months at min!
guest2013-1
guest
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- Aug 22, 2003
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I can serioulsy see Telkom's view on this (especially from the technical side) I plan each day out, i know what should be finished and that I WOULD finish it within that day, but so many other variables conflict to what I have planned, is that I get behind in my schedule.
I'm only one person, and the shortage of technicians would definately bring a problem like this to the forefront...
I'm only one person, and the shortage of technicians would definately bring a problem like this to the forefront...