ADSL Poked - Telkom, ISP, Hardware or user Issue?

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crxboy

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My upload speed is fried - some expert insight would be much appreciated.

Some background;

On the 26 Dec I could not log into the Playstation Network - so I popped the proverbial hood on my ADSL to see what gives.

Step 1: run Speedtest;
- speedtests indicates 'normal' latency (20ms local. 200ms international)
- download speed in the normal range (3.75Mbps local. 2.30Mbps international. This is a 4MB line)

but when it comes to the upload part of the test - it appears as if everything hangs for almost a minute before anything happens - speedtest.net and mybb speedtest;

- upload speed is pretty much dead (0.05Mbps local. 0.01 international). Usually around 0.5Mbps

Step 2: Change Router
- I have a spare Netgear DGN2200 - so I swop the Belkin N+ with the DGN2200
- Result is the same as in Step 1 above.

Step 3: Re-create the port
- Phone Telkom and ask them to re-create the port
- Result still unchanged - uploads speeds are poked
- Telkom tells me line is testing 'fine' on their side

Step 4: Phone ISP and reset the line
- Phone Mweb. Some diagnostics and changes on their side. Reset the router.
- No joy.

Step 5: Test different ISP
- Change the ISP from MWeb to Plugg (I'm not sure if this was a waste of time as I understand both are on IS?)
- No Joy

Step 6: Log a fault with Telkom
- I logged a fault with Telkom - although they swear the line is testing 'normal' on their side.
- I have convinced them to send a technician - which could take anything from a day to who knows when.

Am I overlooking something here? As far as I can see;

Hardware OK
ISP OK
I Suspect the fault is with Telkom - but they appear think otherwise

Any ideas would be appreciated - the issue is preventing me from logging into any sort of online gaming due to timeouts and I also realized that I cannot Teamviewer into the machine using the affected line - It connects but it takes 2 minutes just for a screen to load - obviously due to the fact that my outgoing traffic is pretty much dead. I have also checked that there is no 'upload traffic' during all of the above.

Desperate - please help.
 
Post some line stats? See how the line is performing?

Also, Mweb uses their own IPC, they got nothing to do with IS. Plugg uses IS.
 
crxboy said:
My upload speed is fried - some expert insight would be much appreciated.

Some background;

On the 26 Dec I could not log into the Playstation Network - so I popped the proverbial hood on my ADSL to see what gives.

Step 1: run Speedtest;
- speedtests indicates 'normal' latency (20ms local. 200ms international)
- download speed in the normal range (3.75Mbps local. 2.30Mbps international. This is a 4MB line)

but when it comes to the upload part of the test - it appears as if everything hangs for almost a minute before anything happens - speedtest.net and mybb speedtest;

- upload speed is pretty much dead (0.05Mbps local. 0.01 international). Usually around 0.5Mbps

Step 2: Change Router
- I have a spare Netgear DGN2200 - so I swop the Belkin N+ with the DGN2200
- Result is the same as in Step 1 above.

Step 3: Re-create the port
- Phone Telkom and ask them to re-create the port
- Result still unchanged - uploads speeds are poked
- Telkom tells me line is testing 'fine' on their side

Step 4: Phone ISP and reset the line
- Phone Mweb. Some diagnostics and changes on their side. Reset the router.
- No joy.

Step 5: Test different ISP
- Change the ISP from MWeb to Plugg (I'm not sure if this was a waste of time as I understand both are on IS?)
- No Joy

Step 6: Log a fault with Telkom
- I logged a fault with Telkom - although they swear the line is testing 'normal' on their side.
- I have convinced them to send a technician - which could take anything from a day to who knows when.

Am I overlooking something here? As far as I can see;

Hardware OK
ISP OK
I Suspect the fault is with Telkom - but they appear think otherwise

Any ideas would be appreciated - the issue is preventing me from logging into any sort of online gaming due to timeouts and I also realized that I cannot Teamviewer into the machine using the affected line - It connects but it takes 2 minutes just for a screen to load - obviously due to the fact that my outgoing traffic is pretty much dead. I have also checked that there is no 'upload traffic' during all of the above.

Desperate - please help.
Click to expand...

Good Afternoon, I have liaised with you via inbox messaging and await your feedback.
 
check you modem stat's... i.e. SNR, CRC errors, etc. If you SNR is below 8, ask telkom to drop your line speed to 3MB....

e.g. from a billion modem on a working line - "Status" -> "ADSL Status"

....
Upstream 1019900
Downstream 10014100
Elapsed Time 4 day 4 hr 27 min 11 sec
SNR Margin(Upstream) 16.0 dB
SNR Margin(Downstream) 13.30 dB
Line Attenuation(Upstream) 8.5 dB
Line Attenuation(Downstream) 21.0 dB
CRC Errors(Upstream) 0
CRC Errors(Downstream) 0
Latency(Upstream) Fast
Latency(Downstream) Fast
 
Hi Guys,

Thanks for the responses so far;

Line stats (on the Netgear right now)

Downstream Upstream
Connection speed 4096 512
Line Attenuation 11.0 db 4.0 db
Noise 30.1 db 31.0db
 
crxboy said:
Hi Guys,

Thanks for the responses so far;

Line stats (on the Netgear right now)

Downstream Upstream
Connection speed 4096 512
Line Attenuation 11.0 db 4.0 db
Noise 30.1 db 31.0db
Click to expand...

With those readings you shouldnt experience any problems, since they perfect unless its a hidden hardware/software fault with Telkom.
 
ichigo said:
With those readings you shouldnt experience any problems, since they perfect unless its a hidden hardware/software fault with Telkom.
Click to expand...

I agree - hence the frustration. One day things work - the next it's broken without any logical explanation (no there was no 'fiddling' before it broke. I'm a believer in 'if it aint broke... don't try and fix it).

My nightmare to try and explain this issue to Telkom is going to be of epic proportions, because I can see line stats being thrown at me.
 
crxboy said:
I agree - hence the frustration. One day things work - the next it's broken without any logical explanation (no there was no 'fiddling' before it broke. I'm a believer in 'if it aint broke... don't try and fix it).

My nightmare to try and explain this issue to Telkom is going to be of epic proportions, because I can see line stats being thrown at me.
Click to expand...

Can you try find this in your router stats if it has any numbers in it, it will indicate a problem
CRC Errors(Upstream) 0
CRC Errors(Downstream) 0

Sometimes its called collisions depending on the router
 
... removed double post
 
Last edited:
Have you got traffic shaping of any type enabled in your setup?

If you want to see similar results to yours when using an IPCop firewall just enter a bad value into the upload speed field of the traffic shaping section.
 
no Shaping Mick...

I did however did some ping tests and there is definately something vrot with this line - despite the line stats.

google.com
google.jpg

news24.com
news24.jpg

I've now escalated my Telkom complaint (after another port reset - just in case).

I've realized that I am officially addicted to my internet as I am experiencing serious withdrawal symptoms and anger issues.
 
Just wanted to say thanks to all for their suggestions and support with my issue.

It ended up being a problem at the exchange ( I do not know the exact nature of the problem). It seems to have been resolved.

Wishing everyone an awesome 2013.
 
crxboy said:
Just wanted to say thanks to all for their suggestions and support with my issue.

It ended up being a problem at the exchange ( I do not know the exact nature of the problem). It seems to have been resolved.

Wishing everyone an awesome 2013.
Click to expand...

If you told me the CRC errors I asked for it would have pointed me to the exchange problem :D

Anyway at least it is fixed now
 
Thanks ichigo - in all honesty I could not find the stats on the Belkin, and the Netgear was boxed and stocked in the spares cupboard.
 
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