ADSL Port Error

[Roadrunner]

One of my clients is experiencing a lot of disconnects of his router from the ADSL network.

He is using Axxess as his ISP and their logs indicate that the reason is a 'Port Error'.

Does this means Telkom is messing about with the ports at the Exchange or a software/ISP error on my side?

Thanks.

 

[Gtx Gaming]

yeah give them call ask for port reset, see if it works.

 

[Roadrunner]

yeah give them call ask for port reset, see if it works.

Thanks! Will do.

 

[mouks]

One of my clients is experiencing a lot of disconnects of his router from the ADSL network.

He is using Axxess as his ISP and their logs indicate that the reason is a 'Port Error'.

Does this means Telkom is messing about with the ports at the Exchange or a software/ISP error on my side?

Thanks.

Not really... does he have trouble getting back online once disconnected ?