ADSL technical support call centre.

[copacetic]

Long story short.

Internet breaks, phone call centre.

Speak to agent, says all is fine, recreates port (or whatever they do).

Internet still not working.

Long discussion ensues.

Woman has an attitude.

Eventually she says she's going to 'get some help'.

What does she do?

Puts me through to another agent, who has no idea what is going on.

Had to go, internet still not working.

Phone again later, same woman, and she did it again.

Staggering ineptitude, attitude and complete and utter uselessness.

I wish I remembered her name, as I would like to complain.

***

What can cause a line to sync, but not connect to an ISP?

 

[supersunbird]

Long story short.

Internet breaks, phone call centre.

Speak to agent, says all is fine, recreates port (or whatever they do).

Internet still not working.

Long discussion ensues.

Woman has an attitude.

Eventually she says she's going to 'get some help'.

What does she do?

Puts me through to another agent, who has no idea what is going on.

Had to go, internet still not working.

Phone again later, same woman, and she did it again.

Staggering ineptitude, attitude and complete and utter uselessness.

I wish I remembered her name, as I would like to complain.

***

What can cause a line to sync, but not connect to an ISP?

You have phoned the ISP and they are not getting wrong password or other login attempts at all?

 

[copacetic]

You have phoned the ISP and they are not getting wrong password or other login attempts at all?

Telkom is the ISP, and there is no issue there. Afrihost backup also doesn't work, nor does the Telkom guest account.

 

[HavocXphere]

Try Telkom guest account. Post line stats too for good measure.

Forget the complaint - its not worth it.

Edit: Actual...maybe PM our freshly minted Telkom rep the info RE complaint. He can probably forward it to someone internally.

 

[Lycanthrope]

What can cause a line to sync, but not connect to an ISP?

Had this problem, regularly, for years at my parents' place.

Solution: demand a techie to come over.

It tends to happen because of a surge or a power failure or all sorts of nonsense. Essentially a switch flips, a fuse blows, who knows and someone has to manually reset it/replace it.

Connection to the exchange works perfectly, from the exchange onwards: nada.

 

[RyanPCMR]

Long story short.
............

Sounds like most call centres in South Africa, but Telkom can really frustrate at times. Hope you get it sorted out, please post back here when you do.

 

[ChrisGeo]

I got called this morning at 8:30am by a techie that doesn't know why I logged a fault.
Listens to me explain that i'm getting packet loss and high pings.
Tells me i'm on their newest ports and they will reset it.
Didn't even call me back to ask if that fixed the problem, which it didn't

 

[copacetic]

Been away for the weekend, still not working late this afternoon.

Escalate through the festering call centre, and eventually am contacted by an actual real life ADSL technician.

Again, long story short, he fiddled about on his side, I fiddled about on my side, and eventually it worked (after changing the encapsulation [which I had already arbitrarily messed about with on Friday]).

At the end of the day, the tech was a bit uncertain about what was going on, but he had a great attitude, phoned every ten minutes while we tried various things, and for whatever reason, my internet is now working.

So cheers to you, Mr ADSL tech guy.

And call centre agents? **** the lot of you up your fat asses.

 

[PsyWulf]

What can cause a line to sync, but not connect to an ISP?

Port at the Exchange fubar 99/100,send out the techs!

 

[Lycanthrope]

Been away for the weekend, still not working late this afternoon.

Escalate through the festering call centre, and eventually am contacted by an actual real life ADSL technician.

Again, long story short, he fiddled about on his side, I fiddled about on my side, and eventually it worked (after changing the encapsulation [which I had already arbitrarily messed about with on Friday]).

At the end of the day, the tech was a bit uncertain about what was going on, but he had a great attitude, phoned every ten minutes while we tried various things, and for whatever reason, my internet is now working.

So cheers to you, Mr ADSL tech guy.

And call centre agents? **** the lot of you up your fat asses.

I love your posts

Glad to have you back with us!