Advice needed - cancel MTN contract

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pkid

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I have an MTN contract that expired in Feb. It is supposed to change month to month contract automatically after 24 months as I understand it. All of a sudden they can't take the money off my account each month since the 24 month contract expired. All my banking details are the same, I have enough money in the account and all my other debit orders go through perfectly each month and so I have a gut feeling that MTN are to blame. They obviously couldn't handle moving me over to a month to month contract like they were supposed to. I can see how this would be tough for them to do because it is not like they have 16 years experience and all they do is manage cellphone accounts...no wait.

My question is what is the best way of cancelling the contract? I have heard how useless they are and I don't want to be fighting with them months after the contract has been cancelled. Is it better to port to Vodacom prepaid or would I have an easier experience by just buying a prepaid Vodacom sim card and telling everyone I have a new number?

I am really looking for the simplest way out because I am tired of having to fight with all the big companies in South Africa.
 
I was with MTN for 12 years and after they came out with their 'fantastic' new contracts which wouldv'e just milked me for more money I decided to bail out. Being a heavy user pre-paid wouldn't have worked for me so I got my SP to port me to an equivalent package with Vodacom. This was a painless process once my 24 months were up but as I said it was done via my SP and to a vocaom post-paid contract.
 
@pkid

I agree with slave. Definitely port your existing number to Vodacom. I suggest that you go to a Vodashop near you and ask them to handle it for you. They love taking business away from the yellow enemy.
 
Cool. I am going to have to phone MTN to clear the money I owe them and then will head down to my nearest Vodashop. Thanks for the advice.
 
pkid said:
I have an MTN contract that expired in Feb. It is supposed to change month to month contract automatically after 24 months as I understand it. All of a sudden they can't take the money off my account each month since the 24 month contract expired. All my banking details are the same, I have enough money in the account and all my other debit orders go through perfectly each month and so I have a gut feeling that MTN are to blame. They obviously couldn't handle moving me over to a month to month contract like they were supposed to. I can see how this would be tough for them to do because it is not like they have 16 years experience and all they do is manage cellphone accounts...no wait.

My question is what is the best way of cancelling the contract? I have heard how useless they are and I don't want to be fighting with them months after the contract has been cancelled. Is it better to port to Vodacom prepaid or would I have an easier experience by just buying a prepaid Vodacom sim card and telling everyone I have a new number?

I am really looking for the simplest way out because I am tired of having to fight with all the big companies in South Africa.
Click to expand...

This doesnt make sense, debit orders go off regardless of whether or not the contract is month to month or still bound, pm me your details and il have a look, if not you can listen to the the troll.
 
snakepit said:
This doesnt make sense, debit orders go off regardless of whether or not the contract is month to month or still bound, pm me your details and il have a look, if not you can listen to the the troll.
Click to expand...

Lol. I thought it didn't make sense :) Details sent. Thank you.
 
I have three contracts with MTN they have been canceled after the 24 months are up ! Why are they still billing me ?

I have the ref numbers snakepit if you would mind helping out ?

REF:

57683232
57683361
57683398

Thanks
 
I've just cancelled my two MTN contracts now due to the new contract styles... Both contracts were about 116 months old (2 year odd renewals each time). Average spend about R1500 per phone from month 1... MTN just lost a R350k contract... all because of some idiot in the marketing department!
 
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