Advice please

[Lindabro]

Afternoon folks,

We moved into a new property where the previous tenant had a fibre line. BUT now that we are trying to get a line connected, we are told there is no fibre. The previous tenant is my aunt so I have her accounts from Supersonic showing she had a fibre line, there is the ONT on the wall still. BUT according to Supersonic there is no fibre????

We were told that MTN is the FNO, but their call center also says that they do not provide fibre in the area???

We have had to use 5G FWA for now, but it is not sufficient.

I do not want to move again - yes normally we would have checked for Fibre prior to moving... BUT my aunt who moved out had a fully functioning fibre line so we had no idea there would be an issue. When we called Supersonic originally, we were just told that we had to do a new application.

Any suggestions on how we get connectivity - we are in Chartwell?

 

[WAslayer]

Well, seems Chartwell (or parts of it) is currently only covered by Metrofibre as the FNO..

I would recommend signing up for Cool Ideas as your ISP, good support and the people there know what they are doing.. Also very active presence on this forum if you need additional help..

 

[PBCool]

Yeah try pop your address into our site www.coolideas.co.za

We also operate on MTN fibre, let me know if you dont come right.

 

[Lindabro]

Yeah try pop your address into our site www.coolideas.co.za

We also operate on MTN fibre, let me know if you dont come right.

I went onto your site, but the only offering for my address is Vodacom 5G.

My hubby works in CyberSecurity & manages 6 different divisions within the company. At night he is a pro Gamer.
Currently he cannot sustain his meetings & conferences during the day & is unable to maintain Mythic Raid etc. at night
Instead of spending 18 hours a day happily at his PC he is now spending 18 hours huffing & puffing (and a good deal of time ranting)

I do not understand how my aunt had fibre from Supersonic before vacating the property - the ONT is still on the wall with the fibre cables - BUT now there is NO FIBRE???? Where did her fibre line disappear to?

If I DM you my address would you be able to see what happened & how we can get the fibre re-connected please?

 

[PBCool]

I went onto your site, but the only offering for my address is Vodacom 5G.

My hubby works in CyberSecurity & manages 6 different divisions within the company. At night he is a pro Gamer.
Currently he cannot sustain his meetings & conferences during the day & is unable to maintain Mythic Raid etc. at night
Instead of spending 18 hours a day happily at his PC he is now spending 18 hours huffing & puffing (and a good deal of time ranting)

I do not understand how my aunt had fibre from Supersonic before vacating the property - the ONT is still on the wall with the fibre cables - BUT now there is NO FIBRE???? Where did her fibre line disappear to?

If I DM you my address would you be able to see what happened & how we can get the fibre re-connected please?

Yeah DM it to me we can investigate.