Aerosat...more like Aerogarbage

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WiseCrack

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People living in PE please dont fall for this company's cheap advertising promissing internet connectivity for a fraction of the price of Telkom. They will rip you off and you will only lose your hard earned money. If you feel like wasting money rather throw it out of the window or donate it to the poor. If you sign up with these jokers you will only end up feeling done in and with a bitter taste in your mouth.

Lets take a look at what you get for the R1500 installation fee and R300 every month with the least expensive package. A 64k wireless connection with unlimited bandwidth usage. What a joke. At the best of times you can download at 7k\bytes before getting disconnected every 10 or so minutes or the connection will freeze and you have to reconnect.

You lease the equipment from Aerosat and they do no refunds on the R1500 installation fee even if you are unhappy with the service a week later.

Now lets take a look what you do get for your money:

1)Slow to no web browsing, getting non existent during peak hours
2)Constant disconnections
3)Huge packet loss
4)No support from their support drones
5)Network outages without any notification especially over weekends
6)Call out fee of R200 if you dare let a technician come out to your house.
7)Sloppy installation
8)Equipment being installed wrong by unqualified technicians
9)Failure of emails being send

If this is what you want from your internet connection go ahead ,but if you actually want to do the most simplest of tasks like surfing the web forget about it. Aerosat wiill take your R1500 installation fee and milk you for a couple of month's untill you get so fed up with the lack of service you cancell. They will then come and deinstall the equipment from your roof and rip off some other unsuspecting client with the same equipment.

Aerosat I see a bleak future ahead for your company if you keep on ripping off the PE community that support your "mickey mouse" company. Telkom's packages are getting better so you wont be able to hide behind the "At least we have no nasty cap excuse you have been using" for much longer.

Here's hoping your company go down soon and your CEO and other "fat cat" directors have to take back their BMW's to the dealership.

Now come deinstall your crappy equipment before I rip it off my roof and throw it through your spanking new offices glass window.
 
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WiseCrack said:
A 64k wireless connection with unlimited bandwidth usage. What a joke. At the best of times you can download at 7k\bytes before getting disconnected every 10 or so minutes or the connection will freeze and you have to reconnect.
Click to expand...

Hate to point this out.. but the max speed you'll get from 64k is 8kbyte/s, so... I don't see whats wrong there.
 
Uhm...The getting disconnected part. Good luck to you even with a dl manager. Getting 8k is not the problem. I dont think anyone get the 64k package to download the internet. Im talking about somthing minute like browsing the web.
 
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I'm in no way defending them... Not at all.
I'm just pointing out a little problem with your terminology there.

By all means... complain away.
 
Im tired of complaining. Going to sleep and taking a prozak:D
 
Sounds to me like the disconnecting issue is a result of a poor installation to me..
 
Yeah the first time these clowns installed equipment on my roof the two techies (who probably could not wait to get to the pubthey left in such a hurry) wired the connection wrong.
 
Shame a techie called Chris came a week later after numerous calls to their useless one manned cellphone number (they call this a 24h support line btw and froze his poor n*tts off in the rain installing four different types of equipment and afterwards realizing that it was not the equipment ,but the actuall wiring.
 
headstrong said:
now that is bad! didnt they test it before they left?
Click to expand...

No they did not. Just jumped in the bakkie with all the cheap advertising pimping their crappy service, looking relieved to be finished and drove away.

I still wanted to fill in the client satisfaction form ,but this was not presented at all.
 
Thanks for your private message this morning Ryan(Aerosat's Technical director).

You seem to be the only one in this micky mouse company that actually knows something about customer support.
I will however not continue throwing money down a hole.

This thread was posted by me simply to warn people in Port Elizabeth to be aware of your company's misleading advertising we see on signs against walls everywhere making them believe that paying R295 for a 64k wireless connection is actually better than dialup.

It is not and I am planning lodging a complaint in regards to that.

Here is what I suggest. Upgrade people on 64k to 192k without any charge because 64k seems to be useless even for a simple task like browsing web pages. Charging R200 extra for the 192k is a joke. This at least we have no cap policy is bullsh1t, because everything gets throttled to a crawl.

During business hours and when people get home from work your network seems to get totally slowed down so much so that a web page takes 5min to open. I am talking about local web pages, because trying to get an international site to open is a nightmare. Also get a decent system on your web page where by clients can log support tickets and then after wards can see what the progress is on their complaint. At this moment if you send an email to your support mail box it either never gets responded to or your support drones reply a week later with a stupid response like "uhm sir I hope your problems sorted" That just dont cut it for me. If you phone them they tell you they will get back to you ,but dont believe them it will never happen.

Im fed up with Aerosat and am cancelling at the end of June. Thanks again for your PM please dont mail me again.
 
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Oh and btw Ryan do you know how you can help me? Return my and everyone of your customers R1500 "installation-ripp-off" fee who cancelled after let's say 5months. You have no right to that money so either return it to your customers or donate it to the PE childrens home I see you put a 1m advertising board up on the wall stating that Aerosat provides internet connection for them for free. Poor children they will probably be matriculated before actually getting anything to work on your useless network;)
 
I think you just have poor signal due to hopeless technicians! Something is in the way causing you to disconnect ..... For future notes .... Self Install :)
 
Yes Im renting this place that's why I chose wireless and not Adsl. Aerosat sounded like a good alternative to paying Telkom installation for the line ect. I paid Aerosat R50 for someone to come and do a signal test. The guy said I have a very good signal(guess that lie gets told to everyone) as Im very near to the tower.

I will have no internet connection until I move into my own place next year, but thinking about wireless makes my stomach churn I will rather use my cell phone ,because browsing speed is about the same.
 
R300 for 64k uncapped? Damn and i thought the wisps in CT was ripping people off with their R200.
 
Yes sad indeed. The only thing I want is to be able to browse the web, send a few emails and occasionally chat via MSN.I understand things like online gaming, P2P, streaming video ect was not going to be possible on 64k wireless. I saw one of Aerosat's vehicle's advertising their service for R295 and thought to myself get this while renting and later get ADSL when Im settled in my own place.

I told myself pay the ridiculous R1500 installation fee that is "surprise..surprise" not mentioned anywhere on their advertising signs all around PE and at least you would be able to do the basic stuff like browsing and sending off emails.

From the get go I could see that I probably made a mistake in going with them. Had to pay pro-rata as they did the installation on the 20th of April I think forking out another R160. After the technicians wired the connection wrong I had about a week of no internet connection. Did they offer to refund me? Not a chance they rather send me an invoice for the next month.

Anyways someone called me from Aerosat and offered to do a complete reinstall tomorrow at 9am. I will keep you guys posted on the result. Im not getting my hopes up ,but having already paid for June Ill take what I can get. Maybe by some miracle I will get lucky. Otherwise their technicians must take the pole and other equipment off the roof and return it to Aerosat.

Doubt I will be refunded for June though they need to pay their accounts and flashy car payments not to mention the new building they had build.

I read in another complaint on Myadsl Aerosat actually uses ADSL lines in their offices I wonder if thats true?
 
I have a mate whose been using the Aerosat 64k setup for over 11 months now. He mainly plays online poker and downloads torrents. His only complain has been the 7KB/s download speeds (its hard to get more than 7.2/3 on 64K, remember things like IP overheads etc.) and the fact that the installer did not bring his own ladder.

I share you pain WiseCrack, but in the end it comes down to what you pay for. A bloke on 56K dial up forks out at least R280 a month for his connection and then has to be content with disconnections and repeating line-renegotiations. So you can save R20 and be happey with crap like that or pay R360 and get ADSL384k with a 500meg cap......
 
where in pe are you? and I would opt for a telkom adsl line.
a 384 adsl line and a openweb 2 gig internation/30 gig local will be more than enough for you Im sure.

The line, ADSL service and the ISP charges per month shouldnt be more than R450. And if you opt to do the ADSL part yourself, you will save on installation fees.

When you move, you just phone telkom a month in advance and organize a 'house move' installation. Which I think is at reduced prices.

Best of luck.

Kevin
 
Even cheaper, get a 500meg package from Vodacom for R190 or a VirginMobile setup at 50c a meg. For what WiseCrack does, R100 on VMobile would last him more than a month...and its good for online gaming if you manually piggyback on the Vodacom network
 
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