Afirhost support

[gloryboy]

Good Day.

I just want to provide feedback in regards to my experience with Afrihost support. Last night at 19:45 I singed up for a new 1 gig package just to trail and Afrihost account on my ADSL line. After verification of my ID at 20:00 my package was still not activated. I sent a ticket to Afrihost querying this.

This morning at 8:00 I received a message that my package was activated.

I received 2 replies to my ticket after 9:00 this morning.

The first reply was a response to say that my account was verified, with nothing else. The second response was to explain what the 1 gig package was.

It seems that neither support technician actually read the ticket or replied to the contents within.

This has been my experience with Afihost support in the past and it seems nothing has changed in this regard.

Now I know that this forum also provides a support channel for Afrihost, but when your secondary support channels are more effective and quicker than the primary ones, there is something wring in your organization.

 

[Geoff.D]

Unfortunately that is so.

See this link for confirmation of what you are saying.
https://mybroadband.co.za/vb/showthread.php/873286-Adsl-Connection-vs-VDSL-Connection

It is the reason why almost 18 months ago, after checking all ISPs out there I decided in fact NOT to change ISPs.

 

[AfriFella]

Good Day.

I just want to provide feedback in regards to my experience with Afrihost support. Last night at 19:45 I singed up for a new 1 gig package just to trail and Afrihost account on my ADSL line. After verification of my ID at 20:00 my package was still not activated. I sent a ticket to Afrihost querying this.

This morning at 8:00 I received a message that my package was activated.

I received 2 replies to my ticket after 9:00 this morning.

The first reply was a response to say that my account was verified, with nothing else. The second response was to explain what the 1 gig package was.

It seems that neither support technician actually read the ticket or replied to the contents within.

This has been my experience with Afihost support in the past and it seems nothing has changed in this regard.

Now I know that this forum also provides a support channel for Afrihost, but when your secondary support channels are more effective and quicker than the primary ones, there is something wring in your organization.

Morning gloryboy. I'm really sorry to hear about your poor experience with regards to getting your free 1GB DSL account set up. The process is usually quite quick and our legal Team usually verifies accounts within an hour or two. In your case, the delay might have been caused by the fact that you signed up late(ish) in the evening. Again, I'm sorry that it did end up taking so long. Our system usually sends automated confirmation emails after your account gets activated, I'm not sure if this is what you are referring to? If not, please PM me the ticket reference number in question and I'll look into what might have happened here.

 

[gloryboy]

Morning gloryboy. I'm really sorry to hear about your poor experience with regards to getting your free 1GB DSL account set up. The process is usually quite quick and our legal Team usually verifies accounts within an hour or two. In your case, the delay might have been caused by the fact that you signed up late(ish) in the evening. Again, I'm sorry that it did end up taking so long. Our system usually sends automated confirmation emails after your account gets activated, I'm not sure if this is what you are referring to? If not, please PM me the ticket reference number in question and I'll look into what might have happened here.

My issue is not really with the length of time it took to set up, but with support replies to my ticket.
All they really needed to say was what you just stated, but the answer to my ticket did not really have any direct relation to the query sent. I will pm you the support ticket number, but this experience has already helped me make up my mind that I will go elsewhere.
I really do not have the energy to expend on this type of support if anything would go wrong on my account.

 

[longboy]

Im surprised at this. After I sent them my drivers license they activated my account n like 15 minutes, and i even got a call from one of the guys telling me it's al good and I should switch and see if it works!

(This was in 2014)

 

[AfriGenie]

My issue is not really with the length of time it took to set up, but with support replies to my ticket.
All they really needed to say was what you just stated, but the answer to my ticket did not really have any direct relation to the query sent. I will pm you the support ticket number, but this experience has already helped me make up my mind that I will go elsewhere.
I really do not have the energy to expend on this type of support if anything would go wrong on my account.

You are also more than welcome to PM any of us Reps to assist with any questions or queries that you may have.