Afrihost Accounting

[PearlJam]

I am not sure what to do atm.

I have been going up and down with support tickets with no proper feedback.

My old package was R697pm
On the 6th of January I bundled in my line which change the package to R797pm.
According to their calculations the prorata after I paid the R697 for Jan is R479.86

Without calculations it is clear the package went up by R100pm which means if it is less than a month the extra debit should be less than the R100

Extract of my calculations sent to them:

Current package @ R697
Use: 1/1 - 5/1
Thus Credit for 26 days: R584.58

New Package @ R797
Use: 6/1 - 31/1
Thus Debit for 26 days: R668.45

Difference payable by me: R83.87

I gave them my calculations on 7/1 but haven't heard from them again.

This morning I got another invoice stating R148.38

What am I missing?

 

[AfriMan]

Hi there

Sorry for the confusion. I am sure we can clear this up very quickly if you drop me a PM.

One thing to remember is that pro-rata upgrade fees on bundles are calculated on the full price of the individual product. So it would look at either the full price line or data product to make the calculation.

But drop me a PM so I can see what the actual amounts relate to

 

[PearlJam]

PM Sent