Afrihost autoresponder down?

W

Wolfling

Well-Known Member
Joined
Sep 5, 2005
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Location
Rivonia, Jhb
Hi

Sent an email to support@afrihost, more that an hour ago. Still not response, not even a ticket number.

And the landline number queue is 25 people long!

Anybody out there?
 
AfriGenie said:
Did you send it to [email protected] or [email protected]?
Click to expand...

Both, and I finally got a response back. It is totally unbelieveable. This is my email I wrote (edited for privacy):

As discussed, please see attached speedtest and tracert results. Please
have a look at the line speed and very high ping times. I am trying to
install software packages and it is going to take more than 4 hours to
download just one of them (Visio - directly from Microsoft).

My account name is afh@***.*** and I am connecting from the 2 mbps ADSL
line connected to tel no 012 665 ****
Click to expand...

This is the response I got back:

Thank you for your mail -:)

Please see the following from what i am seeing on the system

ADSL: up to 2 Mbps -- 0112349928 - Cancelled

This above means that the line is not with us and you need to contact Telkom for your line speeds.
Click to expand...

The 011-234 number is from almost five years ago, when I still lived in Rivonia. I now live in Highveld, with a new number. Ticket number is #YAM-600-45529, go and read it. Do you guys even read what is said in the tickets we send you?

Really this is redicilous.
 
So, I am still trying to get this resolved.

  • No repsponse to ticket yet (After I reminded them to use the correct number)
  • Online chat has no operators available
  • Call me is not available (Although last time I checked 12:00 of a Friday was between 08:00 and 19:00 on a weekday. Taking and early weekend?)
  • Queue for the landline number is 20 long. Yesterday that resulted in a 25 min wait time.

This is starting remind me of another Telco some years ago...
 
Wolfling said:
Both, and I finally got a response back. It is totally unbelieveable. This is my email I wrote (edited for privacy):



This is the response I got back:



The 011-234 number is from almost five years ago, when I still lived in Rivonia. I now live in Highveld, with a new number. Ticket number is #YAM-600-45529, go and read it. Do you guys even read what is said in the tickets we send you?

Really this is redicilous.
Click to expand...

I'm sorry about the poor quality of the response you got here. I think the best route is to send this through to our Quality Assurance department and they will make sure that the lapse in service is addressed :(
 
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