Afrihost Business Uncapped Feedback

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HowTo said:
Just a bit puzzled. This morning for some reason I lost my internet.
Did a speed test with my mobile found horrible latencies.
Downloading was effected. Reset my router.
Did another speed test, found test ok.
Also checked ping with Afrihost all 10ms pings. Then did a tracert to afrihost 3rd hop +/-200ms pings.
Some of the hops even timed out. Did this a couple of times. Still all over the show.

Switched over to WA capped account downloads are flying.
Click to expand...

Where did you see your internet last? Maybe it was stolen? :D :p
 
HowTo said:
Just a bit puzzled. This morning for some reason I lost my internet.
Did a speed test with my mobile found horrible latencies.
Downloading was effected. Reset my router.
Did another speed test, found test ok.
Also checked ping with Afrihost all 10ms pings. Then did a tracert to afrihost 3rd hop +/-200ms pings.
Some of the hops even timed out. Did this a couple of times. Still all over the show.

Switched over to WA capped account downloads are flying.
Click to expand...

Hearing this just reinforces my opinion of the MTN network.
 
wingnut771 said:
ROLF :D

In your router, instead of allowing "auto" with the DSL mode (ADSL2+ in your case), force it to G.dmt.

I've heard that this standard (the one I've been stuck on (4mb) since forever) has more tolerance with SNR and stuff, so, hopefully will help your situation with your dodgy line.
Click to expand...

Router only has the following:
Auto
ADSL
ADSL2
ADSL2+

Router is a Netgear DGN2200 v4 and firmware V1.0.0.24_5.0.8

And it is on Auto.
 
Bursty-dude said:
Router only has the following:
Auto
ADSL
ADSL2
ADSL2+

Router is a Netgear DGN2200 v4 and firmware V1.0.0.24_5.0.8

And it is on Auto.
Click to expand...

I'm no expert with routers and stuff, and just stick to the basics, but that's just unacceptable! :wtf: :)

Here's a screenshot of my router:

tplink.jpg
 
Zertop said:
What line speeds are you attempting to receive?

Z :)
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It would be nice getting the 6Mb back that was here a few weeks ago but changing settings on the router will not help at all seeing as Hellscum has dropped me to a 2Mb profile for no reason and without a single phone call, email, SMS, etc

F***ing clowns.....
 
Bursty-dude said:
It would be nice getting the 6Mb back that was here a few weeks ago but changing settings on the router will not help at all seeing as Hellscum has dropped me to a 2Mb profile for no reason and without a single phone call, email, SMS, etc

F***ing clowns.....
Click to expand...

Is your line with telkom?

Z
 
Bursty-dude said:
Unless some other company supplies ADSL lines here, yes.
Line is.obviously with Hellscum, Afrihost does the rest.
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Sorry :D

I meant, who manages the line? Who do you pay for the line rental?

Sorry if I'm asking such basic questions :P

Z
 
Zertop said:
Sorry :D

I meant, who manages the line? Who do you pay for the line rental?

Sorry if I'm asking such basic questions :P

Z
Click to expand...

It's with AH AFAIK, so he's relying on some oke at AH to report and leas with Telkom.

Honestly, if you want something done right, do it yourself IMO ;) The saving is not worth it.

If you know you have a rock solid line, then, I don't see any problem saving a few bucks by keeping your line with an ISP, but during this period I would highly recommend transferring the line back to telkom and be as sweet as pie when you speak to a 10210 rep, as I try adopt the philosophy of you catch more flies with honey than with ****.

I start off my logging a fault online, then follow up after a few days with 10210 (best to phone first thing in the morning and was pretty quick from my experience (unless you're trying to get through to "cancellations" :D)) and keep escalating it, remaining calm and collected, while at the same time, having the belief in your head that it will be fixed (power of the mind is a wonderful and powerful tool in our universe :)).
 
Zertop said:
Okay cool! Then please would you go into the new clientzone, select your line and run the "Tweak my Line" tool :)

Z
Click to expand...

It does not work. Highest "speed" stays at 2Mb no matter what other sync speed I try.
That was the first thing I did 2 weeks ago.

Hellscum has dropped our line to 2Mb and I am waiting for AH feedback.
 
Bursty-dude said:
It does not work. Highest "speed" stays at 2Mb no matter what other sync speed I try.
That was the first thing I did 2 weeks ago.

Hellscum has dropped our line to 2Mb and I am waiting for AH feedback.
Click to expand...

You can phone 10210 even tho your account is with AH. Hope you're lucky and get someone useful when they answer :D

I've heard that Telkom have relaxed their attitude regarding wholesale accounts lately.
 
wingnut771 said:
You can phone 10210 even tho your account is with AH. Hope you're lucky and get someone useful when they answer :D

I've heard that Telkom have relaxed their attitude regarding wholesale accounts lately.
Click to expand...

Spent 12 minutes holding on, then Mr Idiot on the phone just told me I must wait for AH feedback and there is nothing he can do about the situation now as "eet ees voting day".
 
Bursty-dude said:
Spent 12 minutes holding on, then Mr Idiot on the phone just told me I must wait for AH feedback and there is nothing he can do about the situation now as "eet ees voting day".
Click to expand...

It's just the luck of the draw as to want kind of operator you get.

My strategy is to phone first thing in the morning (waiting time is normally less coz I assume people are still stuck in traffic, then instinctually I can tell whether I've got a winner or a dud, if it's the latter I just put the phone down and phone again, and repeat the process until I feel comfortable with the other side of the line :D

A bit drastic, I admit, but drastic times call for them ;)
 
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