Afrihost Business Uncapped Feedback

Status
Not open for further replies.
jcvantasties said:
Hi again people,

Thx a million AfriMan, Chevron and Zertop!
I turned protocol prioritisation off, and it is working like a charm!

I read about this feature before, but thought it was 'turned-off' by default.

Have a good weekend all!
JC
Click to expand...

I think the default should be off, but it's not.
 
Is something up in the Edenvale area. My ADSL died about 4PM for 20 mins. Since it came back on it is chronically slow. Having to resort to 3G.
 
Youtube still buffers like mad at 480p.......

And there I thought everything would be fine after this whole crap episode, yet streaming video buffering still sucks as badly as what it was before. How come others can stream 720p or even 1080p with no issues on a 4Mb line, yet we still sit with issues?
 
Bursty-dude said:
Youtube still buffers like mad at 480p.......

And there I thought everything would be fine after this whole crap episode, yet streaming video buffering still sucks as badly as what it was before. How come others can stream 720p or even 1080p with no issues on a 4Mb line, yet we still sit with issues?
Click to expand...

If other ISP accounts (different backbone/network) work then the problem is with AH.

If other ISP accounts do the same thing then the problem is with Telkom.

EDIT: If it's the former, then I would say that it must be your geographical location ie: some ISP's work better than others in certain areas and stuff from my experience, so you just have to find the one that works best for you.
 
Connection is so stuffed. Had to give up jamming tonight. Regular connection dropouts every 5 mins or so. No response here and no response from support.

Ah is really great when the connection works. When it breaks - well. That's that. Sit and wait.
 
Still broken this AM. Is anyone else having a problem in Edenvale?
Support still not responded (except for the automated ticket response).
 
i.got~issues said:
Eish sorry to hear this Mike. Flying in CT myside. My interwebz have never been this quick.
Click to expand...

Ya dude. I don't mind issues. They happen. What I mind is lack of support and AH don't seem to shine in this area. Not had a response to anything via any medium.

Friday night is my jamming session on line with my mates. Was really peeved that I had to give it up last night. Looking like I will have to can tonight too.

Sigh...

Trying WebAfrica in a mo. Just need to top up my account quick. If that works - then an AH issue. If it does not work, then I will swap out my router and see if that could be the issue. If still no resolve then it is out of my control and have to wait for some support person somewhere to look into it.

All my Roku's are behaving funny with this dodgy internet too. Even when using Plex, the Roku keeps popping up with "Please check internet connectivity", so I am taking flak from my family too.
 
Crudsticks.

Well, you are welcome to try my old OW if you like... might help in troubleshooting.

Quick question, how long have you been on this AH Unshaped Business account for and how often have you needed their support intervention ?

Mike Smit said:
Ya dude. I don't mind issues. They happen. What I mind is lack of support and AH don't seem to shine in this area. Not had a response to anything via any medium.

Friday night is my jamming session on line with my mates. Was really peeved that I had to give it up last night. Looking like I will have to can tonight too.

Sigh...

Trying WebAfrica in a mo. Just need to top up my account quick. If that works - then an AH issue. If it does not work, then I will swap out my router and see if that could be the issue. If still no resolve then it is out of my control and have to wait for some support person somewhere to look into it.

All my Roku's are behaving funny with this dodgy internet too. Even when using Plex, the Roku keeps popping up with "Please check internet connectivity", so I am taking flak from my family too.
Click to expand...
 
i.got~issues said:
Crudsticks.

Well, you are welcome to try my old OW if you like... might help in troubleshooting.

Quick question, how long have you been on this AH Unshaped Business account for and how often have you needed their support intervention ?
Click to expand...

I needed it once just after signup (about 6 months ago) and is sucked then too. I don't see AH support as the best but I tolerate it because their internet is.

Thanks for the OW offer dude. Appreciate it. I have a backup WebAfrica top up account I use for comparing so all is good thanks.
On my WebAfrica top up account I get an average ping (to www.google.co.za) of 19ms. On the AH account I get 231ms. On the AH account I also get constant timeouts too which may explain the issue I was having with my online gaming last night where I kept getting dropped out of the game.

Something happened somewhere yesterday. I lost my connection entirely. Kept getting PPPoE auth errors for about 20 mins. Then it came back up again and has sucked badly since.

AH - please put some priority on this. It really does appear to be an AH problem and nothing else. I have changed routers and ISP's, and things only go downhill when logged into AH.
 
Resynced the line speed back up to 8Mb in Clientzone and Youtube buffering issues are almost gone.

Screw you Telkom, your tech was supposed to be at our place within an hour of him phoning me on Thursday morning. Guess what, I am still waiting.

All the useless prick did was drop the line speed down to 4Mb. I resynced it back to 8Mb, and just you dare drop it down again without actually physically checking the lines and connections.

I have sent an email to the Critical Care dude who is helping me. Not impressed at all.
 
My problem appears to be resolved.
Support tested and did something and my ping had dropped to equal my WebAfrica account.

The dropouts were not ISP related however. I spend hours testing every ethernet connection in the house. Started at the Netgear 16 port in my rack and worked through the house. Found the problem on the 6th 8 port switch that connects the kids rooms.
My daughter had unplugged her ethernet connection to go sit in the lounge with her notebook. My 9 year old boy plugged it into the switch (so both ends in the same switch). Sigh... Removed the cable and all is stable again.

Thanks to the guys that offered me accounts to test with. Some real awesome peeps on this forum!
 
Good to hear !

A kinda doh! moment we all hate but it has happened to me before and will happen again.

:p

Mike Smit said:
My problem appears to be resolved.
Support tested and did something and my ping had dropped to equal my WebAfrica account.

The dropouts were not ISP related however. I spend hours testing every ethernet connection in the house. Started at the Netgear 16 port in my rack and worked through the house. Found the problem on the 6th 8 port switch that connects the kids rooms.
My daughter had unplugged her ethernet connection to go sit in the lounge with her notebook. My 9 year old boy plugged it into the switch (so both ends in the same switch). Sigh... Removed the cable and all is stable again.

Thanks to the guys that offered me accounts to test with. Some real awesome peeps on this forum!
Click to expand...
 
Please could 4mbps users check their routers. Mine is syncing at 3072. Come back from shopping to find my connection unable to even browse MyBB. Have to use my phone to post this.
 
Fudzy said:
Please could 4mbps users check their routers. Mine is syncing at 3072. Come back from shopping to find my connection unable to even browse MyBB. Have to use my phone to post this.
Click to expand...

Line quality would cause that AFAIK
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X