Afrihost Business Uncapped Feedback

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Damn this account is totally useless, 8MB account and cant even watch TwitchTV at the lowest quality.

Bought a walka becuase you can stream Supersport on this either, will Afrihost pay for the walka??
 
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Taranis said:
You would also lose every account, even the Mobile data one.
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Which is just vindictive.

Why lure people in with a green network status just to set them up for disappointment (if you're in the south) FORCING them to take the money back guarantee, which just ensures they never use AH again. :wtf:

Who would want to with that attitude/strategy (blacklisting all accounts!)?

A while back when I was with WA when they had their own IPC before they made the IS move and were in the same situation AH is in now, I was receiving 25% discounts on my account, a sign of good faith from the ISP that they value me as a customer and are trying to compensate me out of respect for the poor situation that is unfortunately in Telkoms hands.

I still left as I knew how long IPC issues take to resolve but that's not the point here!

EDIT: Note the use of the word "DISCOUNT", I think refund is the wrong word here and causing confusion with AH, implying a full refund in my mind.
 
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savage said:
Ah - but now it's costing AH money. So you can rest assured they WONT do it, because they are not prepared to take a financial loss ;)
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Don't get me wrong, I'm with you guys with the discount thing, but seeing that AH are one of the cheapest if not the cheapest options available, maybe they just don't have the cash reserves available?

Especially now that they are putting themselves into a position of having to dish out double money back refunds.
 
wingnut771 said:
Don't get me wrong, I'm with you guys with the discount thing, but seeing that AH are one of the cheapest if not the cheapest options available, maybe they just don't have the cash reserves available?

Especially now that they are putting themselves into a position of having to dish out double money back refunds.
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They could have stopped this from happening by being honest and upfront about the issues on their website.
 
wingnut771 said:
Don't get me wrong, I'm with you guys with the discount thing, but seeing that AH are one of the cheapest if not the cheapest options available, maybe they just don't have the cash reserves available?

Especially now that they are putting themselves into a position of having to dish out double money back refunds.
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All the more reason to go with discounts against future purchases. It doesn't require an immediate cash outflow, compensates for the poor performance of these accounts over the past six weeks and offers an incentive for existing clients to stick by them.
 
Gatecrasher said:
All the more reason to go with discounts against future purchases. It doesn't require an immediate cash outflow, compensates for the poor performance of these accounts over the past six weeks and offers an incentive for existing clients to stick by them.
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I would have shut my pie hole for 40% discount. But now I have 100% discount, and I am rid of the red elephant in the room.
 
jeanres said:
I would have shut my pie hole for 40% discount.
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Not to jump to their defence here, but if we're talking a substantial number of customers then you can land up with future cash flow issues with such a discount. I don't know their model though, but 40% discount could land up creating a cash vortex in the future months and you end up in a position where they can't finance future IPC or other upgrades from cash flow. End result? End user suffers.

Not saying a discount model isn't appropriate, but you might find 40% is just untenable...
 
If the issue was displayed on their website, less people would have signed up, which means less users trying to download the interwebz.

They should not have given double data and mystery bonuses, so that people would not think they could download the interwebz.
 
DJ... said:
Not to jump to their defence here, but if we're talking a substantial number of customers then you can land up with future cash flow issues with such a discount. I don't know their model though, but 40% discount could land up creating a cash vortex in the future months and you end up in a position where they can't finance future IPC or other upgrades from cash flow. End result? End user suffers.

Not saying a discount model isn't appropriate, but you might find 40% is just untenable...
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TBH even if it was 5% it would have been better then nothing, but now they have issue that if people ask for double money back, they are actually paying twice.

So lets take this scenario, Sam has 10Mbps business uncapped at R 997, he ask for double money back, thats R 1994

So with R 1994 you could have given 4 of your current 10Mbps subscribers each 50% discount for the month of April.
 
DJ... said:
Not to jump to their defence here, but if we're talking a substantial number of customers then you can land up with future cash flow issues with such a discount. I don't know their model though, but 40% discount could land up creating a cash vortex in the future months and you end up in a position where they can't finance future IPC or other upgrades from cash flow. End result? End user suffers.

Not saying a discount model isn't appropriate, but you might find 40% is just untenable...
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This is why I feel that that 25% discount was a good enough gesture to get the message through.

Imagine if they did this 7 months ago?
 
wingnut771 said:
This is why I feel that that 25% discount was a good enough gesture to get the message through.

Imagine if they did this 7 months ago?
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They'd be fscked as a business if they set a precedent that while they're experiencing trouble, they dish out 25% discounts. Especially for 7 months. No business could support that to be honest...

Their goodwill gesture should have come a long time ago, yes. But it should have been tangible, tenable, and sustainable as a precedent. There are quite a few things they could have done. Some very interesting things, to be honest, that could have worked in their favour from a PR and marketing perspective. They missed the boat though...
 
DJ... said:
They'd be fscked as a business if they set a precedent that while they're experiencing trouble, they dish out 25% discounts. Especially for 7 months. No business could support that to be honest...
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I agree with this, but they could have done mystery discounts :)
 
Remember that whatever move they make, is in the eyes of their customers and future customers, a precedent. So you do it once, you'd better be prepared to do it again, otherwise you once again lose the brand support of your market and you only delay the backlash rather than appease it...
 
AfriMan said:
Well that's part of it, we need the notification for urgent issues, like IPC outages or hosting maintenance notices (for example), so that we can quickly alert clients to urgent issues affecting their products. This kind of long term issue is not always best suited to that and may cause us not to effectively reach clients when there are urgent issues in between. Again, sometimes it's a case of "damned if you do, damned if you don't".
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Maybe you guys need a light and a bright green
Taking Red as a major outage event, orange/yellow as a limited impact outage event and light green as a usage note with bright green as "We are not aware of any impediments to awesomeness". So at the moment on the Western Cape, Northern Cape and Eastern Cape it should be green but instead of saying "Looking Good" it should say "Network Working" and then as an undated (so not a fault) block of text saying
"There are constraints on the IPC capacity for the Southern Region. This is not a fault. We are hoping to achieve full awesomeness as soon as the upstream providers are able to provide us with additional capacity which has been sourced."
Instead of the mobile or web logo on the side you can put a frowny face
 
Paul Hjul said:
Maybe you guys need a light and a bright green
Taking Red as a major outage event, orange/yellow as a limited impact outage event and light green as a usage note with bright green as "We are not aware of any impediments to awesomeness". So at the moment on the Western Cape, Northern Cape and Eastern Cape it should be green but instead of saying "Looking Good" it should say "Network Working" and then as an undated (so not a fault) block of text saying
"There are constraints on the IPC capacity for the Southern Region. This is not a fault. We are hoping to achieve full awesomeness as soon as the upstream providers are able to provide us with additional capacity which has been sourced."
Instead of the mobile or web logo on the side you can put a frowny face
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Or orange if something is slightly borked.
 
One problem which they are probably running into though is that we are dealing with very thin margins here and the business accounts are priced incredibly competitively. There isn't a network fault so no downstream revenue is coming and they can't put breaks on client signup as each individual clients influence is negligible.
 
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