What's the latest feedback been from our Critical Care team? I believe they're working closely with you to address this.
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What's the latest feedback been from our Critical Care team? I believe they're working closely with you to address this.
Sorry to hear, best of luck going forward
My offer still stands to look into any issues/ delays you saw previously. We're always wanting to improve where we can.
I appreciate the gesture but I'm pretty sure you've got enough problems with existing customers...
I think iOS 8 was just a contributing factor.
We're working really hard to normalise services that are slow for some users.
You might want to rethink that statement. Plenty corporates use Apple products so preventing them from updating would be even more of a faux pas.
Plus, the update is not the issue as other ISPs handled it just fine, AH's network is the issue.
I think iOS 8 definitely was/ is a contributing factor to the slow speeds some clients are having.
Where the updates not perhaps the straw that broke the camels back? Performance in the evenings has not been up to scratch for a while - be it packet loss during gaming or not being able to stream properly. When changing to my WA account everything runs perfectly every evening.
requiem
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No.
They are ignoring me. Every two days when I chase them up - the response is "We will get back to you when we have a resolution"
You also missed this part
Since last week thursday my account has been shaped. I have been told it is certainly not the case.
It is not OK for your Critical Care department to tell me "We'll have to run additional tests on this once the iOS 8 updates are not a potential cause for network congestion."
It is not OK for them to tell me "You are not being throttled - it is simply a confirmed problem with MTN - we are working on it" - then Afriguy comes on the Forum and denies it exists.
It is not OK for them to tell me "We didn't include info about the international problems we had picked up before this, as MTN Business confirmed that a problem was rectified with one of our Level 3 peers between the US & the UK, that was seemingly causing problems with our international access."
heartbroken
Expert Member
Getting full speed on my Telkom account right now. AH is stuck at less than 50% of the package speed. Weird isn't it?
I definitely think the increased demand put additional strain somewhere on the network.
I should have some further details on what exactly is going wrong and what we're doing to fix it soon.
Blaming iOS 8 updates for the poor performance of your network is just shameful. Quit whilst you're... well too far behind to be honest <_<
I understand that you're upset about this, and you haven't had the best experience with us - but I feel a lot of what you've posted has already been covered.
requiem
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In other words "STOP PROVING WE ARE LYING - IT IS UNFAIR!!!?"
Not quite sure I follow?
requiem
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There is a problem. Yet there is nothing but doublespeak in this thread.
Your agents have a different story to you. Your Critical Care department are not working closely with me to resolve my issues (now been in excess of a week where my line has been throttled -- yet you continue to deny this is even possible).
requiem, please understand that we're doing our best to attend to your query.
I chatted to our team when you posted here, we let you know about the slow speed issues. If you feel we can deal with things in a better than we already are - rather PM me your concerns and I can address them with you personally.
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