Afrihost Cancellation Fee.

zanman69 said:
Hi AfriNatic, nope, no joy from Jijo, not even a reply saying he is looking into it, nada. Email ticket [#LXT-401-42293] You can also check, I had barely any signal available to use my internet in Jan, so almost no data used and Feb there was no signal anymore,, so no data used, but I made a future payment for Feb, so that is a whole month of internet not used, but paid for.
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I will sort this out for you. I have escalated this to our Accounts Team with reference to ticket:
CZV-564-13780
 
AfriNatic said:
That is a little odd what time are you looking for support on Whatsapp? We have had a few outages of late and this has pushed up the call volumes dramatically and it has taken ages for some of our clients to be called back. The Team is really pushing to make sure that we get through this as fast as we can.
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As much as I appreciate the 'excuse' - I honestly don't buy it... I very seldom complain, but this experience was absolutely terrible.

1552398744540.png

No matter the time, the WhatsApp 'helper', was never available, neither was anyone anywhere...
 
Recallza said:
As much as I appreciate the 'excuse' - I honestly don't buy it... I very seldom complain, but this experience was absolutely terrible.

View attachment 631988

No matter the time, the WhatsApp 'helper', was never available, neither was anyone anywhere...
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I am not making an excuse as it wouldn't help me in any way. Unfortunately, as though as it is, it is a fact. It may take some time for our clients to get support, but we deal with each and every complaint as fast as we can.

Those hours were meant to be changed it is from 07:00 till 20:00 that WhatsApp is available.
 
AfriNatic said:
I am not making an excuse as it wouldn't help me in any way. Unfortunately, as though as it is, it is a fact. It may take some time for our clients to get support, but we deal with each and every complaint as fast as we can.

Those hours were meant to be changed it is from 07:00 till 20:00 that WhatsApp is available.
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That's rich coming from an Afrihost Rep. You're basically saying that the support staff are busy, so they took time to get back to me.. I'm telling you, they didn't get back to me, because the support staff is nonexistent. Anyways, I appreciate your response and I hope other customers have better luck than I do
 
AfriNatic said:
I am not making an excuse as it wouldn't help me in any way. Unfortunately, as though as it is, it is a fact. It may take some time for our clients to get support, but we deal with each and every complaint as fast as we can.

Those hours were meant to be changed it is from 07:00 till 20:00 that WhatsApp is available.
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Cannot manage 09:00 till 17:00 but want to extend to 07:00 till 20:00
 
Received an SMS from the bank, refund just got paid out.

Thanks at Afripeps for sorting out quickly, hopefully it also gave you guys a wake up call in regards to communication/how you display your support.
 
Johnatan56 said:
Received an SMS from the bank, refund just got paid out.

Thanks at Afripeps for sorting out quickly, hopefully it also gave you guys a wake up call in regards to communication/how you display your support.
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Shot man! I am glad that you were sorted out.
 
AfriNatic said:
I will sort this out for you. I have escalated this to our Accounts Team with reference to ticket:
CZV-564-13780
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@AfriNatic , thank you, I received two emails this morning with credit notes. I wish your accounts guy was more customer service orientated like you. Still no reply from him... But anyways thanks again.
 
zanman69 said:
@AfriNatic , thank you, I received two emails this morning with credit notes. I wish your accounts guy was more customer service orientated like you. Still no reply from him... But anyways thanks again.
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To be fair I can see that there was a response on your account from one of our guys on the 6th.

All in all, I am glad that this was sorted out.
 
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