Afrihost Cancellation Fee.

Rule 1: Never allow a company to force you into a debit order for a pre-paid service. It is dodge as ****.
 
ambroseg1 said:
Rule 1: Never allow a company to force you into a debit order for a pre-paid service. It is dodge as ****.
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Not very many services don't allow you to do a debit order.
I still want to be able to EFT instead, since I can set up a scheduled transfer.
 
Johnatan56 said:
Not very many services don't allow you to do a debit order.
I still want to be able to EFT instead, since I can set up a scheduled transfer.
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Yip. I know. But they definately exist. Here is the kicker though....Axxess which is a part of Afrihost allows EFT payments.
 
ambroseg1 said:
Rule 1: Never allow a company to force you into a debit order for a pre-paid service. It is dodge as ****.
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Jip, but they had my card details loaded on their system, I tried to change it before they take the cancellation fee, but wasn't able to, the site did not allow me. I had to load another valid card number etc.
 
Johnatan56 said:
Well, I have it in writing that I would not be charged a cancellation fee. If they would like to argue it, I have the time to go to the small claims court if needed, worth my time.
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I understand, if this was confirmed, please PM me with this so I can follow up on it for you. :thumbsup:
 
Johnatan56 said:
I cancelled, receive an email and multiple SMS to confirm, yet still got debited:
View attachment 629922

So then I tried to call, got told go to WhatsApp. Go onto your WhatsApp page, and that's useless.
View attachment 629926
Note that it's definitely within the 0900-1700 hours.
View attachment 629938
That red dot does indicate live, right?
Nope.
View attachment 629940

So I just checked the clientzone for active products:
View attachment 629932
Nope, no product.

Then I checked the invoice in the client zone:
View attachment 629924
Interesting, so a cancellation fee for fiber after I specifically opened a ticket to ask about it. Also interesting how that amount is exactly R999, so that sounds like a penalty fee.

This after a conversation with support:


Well that's interesting.

I did sign up on the 18 month contract initally, which expires this month or end of Feb (can't remember the exact starting date, think started Sept/Oct 2017), that's why I sent the message in the first place to ask about it. It's also supposed to be a percentage of the remainder of the amount due of the installation, even if it was the 18 month contract, definitely not the full installation amount.

@AfriMan @AfriFella @AfriNatic
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Johnatan56 said:
View attachment 629944
No I can't, wtf are you talking about?
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Johnatan56 said:
Big surprise that they didn't call /s. Stop with automated messages if you don't actually adhere to them.
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I am so sorry that I am only getting to this thread today. I just had a look at your profile and I can see that the refund has been processed for you.
 
AfriNatic said:
I am so sorry that I am only getting to this thread today. I just had a look at your profile and I can see that the refund has been processed for you.
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Hi, I just sent a PM to AfriGuy.
I did get a good resolution at the end, it was just very frustrating that on the day I am billed I can't actually contact to dispute.
Just waiting for the refund, the lady did confirm that she was going to do so and that there was already a credit note requested.
 
7ty7 said:
I am going to take them on, They charged me R999 for cancellation although I did not take a modem with them, their T'c and C's specifically states the R999 charge is for the modem and you can keep the modem. If they are going to charge me for a modem they need to send me one.

Keep me updated on this please.
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That isn't correct. The cancellation fee isn't only for the router. We charge a cancellation for the Fixed Wireless one-month free promotion and also if you sign up for fibre the cancellation fee is for the activation and installation. You will see that it clearly states this in our Terms and Conditions and on the landing page of the package.
 
Johnatan56 said:
Hi, I just sent a PM to AfriGuy.
I did get a good resolution at the end, it was just very frustrating that on the day I am billed I can't actually contact to dispute.
Just waiting for the refund, the lady did confirm that she was going to do so and that there was already a credit note requested.
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I can imagine how annoyed you must have been and for this, I am really sorry.
 
AfriNatic said:
I can imagine how annoyed you must have been and for this, I am really sorry.
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Also just noticed that you use green buttons and not red circles, lol.
Try and convince them to change it to grey instead, red means live for most of us (e.g. YouTube streaming is red).
 
zanman69 said:
Ok, I phoned Afrihost this morning, and asked to speak to the person dealing with my ticket, guy transfers me. I spoke to another guy, he tells me, this person dealing with my ticket doesn't take phone calls at all. I told him it is BS and I want to speak to this person now, he continues to say he cannot transfer me. I lost my temper completely and requested to speak to a manager, he puts me thru to fibre technical assistance.... fibre technical assistance also gave me the run around and transferred me again so I dropped the call.
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That isn't cool. I am so sorry that you weren't helped. Are you still struggling on your side?
 
Johnatan56 said:
Also just noticed that you use green buttons and not red circles, lol.
Try and convince them to change it to grey instead, red means live for most of us (e.g. YouTube streaming is red).
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This is a far point I will chat to them. I think we all kinda had the same idea that Red means stop.
 
@AfriNatic - What is up with Afrihosts support? Why offer after hours support through Whatsapp, but it constantly shows as offline? There is also a call back system in place, however it took 9 hours for someone to call back?
Thankfully the problem resolved its self but the support is honestly enough to put anyone off using Afrihost.
 
AfriNatic said:
That isn't cool. I am so sorry that you weren't helped. Are you still struggling on your side?
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Hi AfriNatic, nope, no joy from Jijo, not even a reply saying he is looking into it, nada. Email ticket [#LXT-401-42293] You can also check, I had barely any signal available to use my internet in Jan, so almost no data used and Feb there was no signal anymore,, so no data used, but I made a future payment for Feb, so that is a whole month of internet not used, but paid for.
 
Recallza said:
@AfriNatic - What is up with Afrihosts support? Why offer after hours support through Whatsapp, but it constantly shows as offline? There is also a call back system in place, however it took 9 hours for someone to call back?
Thankfully the problem resolved its self but the support is honestly enough to put anyone off using Afrihost.
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That is a little odd what time are you looking for support on Whatsapp? We have had a few outages of late and this has pushed up the call volumes dramatically and it has taken ages for some of our clients to be called back. The Team is really pushing to make sure that we get through this as fast as we can.
 
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