Krazye
Active Member
Hi,
Has anyone experienced anything like this before? My ADSL line which I had with Afrihost has been cancelled without my request as claimed in the email. After numerous emails I was told I owe R549 on the account and hence it was cancelled, yet 3 days ago I was debited with the same amount from my bank account (I pay via debit order). My debit orders have been going through every month as normal, yet I am struggling to get Afrihost to submit an invoice or statement showing me the alleged amount due.
The really frustrating part is that since my account has been cancelled, I cannot access my monthly statements to see if there was any differences between what I was debited and what I was invoiced. This was the last email I got from them:
Hi...,
Thank you for your email.
The account,A... has an outstanding amount of R 549.00. The line is managed by Afrihost. Since the account is now in terminated status, we are unable to provide you with an invoice. Please submit the account review from so as to review your account to get activated.
FORM URL: https://support.afrihost.com/forms/review.php
We would be glad to assist you if you have any query.
Have a great day ahead
Afrihost.com
Pure Internet Joy!
The form they are referring looks like a mission and half to complete. They even want a picture of me holding my ID, like wtf. They call this pure internet joy, after being a loyal customer for so many years!
Has anyone experienced anything like this before? My ADSL line which I had with Afrihost has been cancelled without my request as claimed in the email. After numerous emails I was told I owe R549 on the account and hence it was cancelled, yet 3 days ago I was debited with the same amount from my bank account (I pay via debit order). My debit orders have been going through every month as normal, yet I am struggling to get Afrihost to submit an invoice or statement showing me the alleged amount due.
The really frustrating part is that since my account has been cancelled, I cannot access my monthly statements to see if there was any differences between what I was debited and what I was invoiced. This was the last email I got from them:
Hi...,
Thank you for your email.
The account,A... has an outstanding amount of R 549.00. The line is managed by Afrihost. Since the account is now in terminated status, we are unable to provide you with an invoice. Please submit the account review from so as to review your account to get activated.
FORM URL: https://support.afrihost.com/forms/review.php
We would be glad to assist you if you have any query.
Have a great day ahead
Afrihost.com
Pure Internet Joy!
The form they are referring looks like a mission and half to complete. They even want a picture of me holding my ID, like wtf. They call this pure internet joy, after being a loyal customer for so many years!
