Afrihost Capped Account - Where did my data go?

R

RogerWilcoZA

Senior Member
Joined
Jan 21, 2010
Messages
935
Reaction score
18
Location
Cape Town
Greetings

I just signed up for a 100gb Afrihost Capped account last month.

Now that we're in March, my data cap should of reset to 100gb, but it shows I've already used 1.43gb :confused: ...even though the last time I accessed it before moving to a separate account I'm using now, was at 19:36 on the 28th Feb?

Anyone know what's going on? See screenshots below

ADSL capped Active Log DSL Sessions.jpg

98.6GB remaining.jpg

Thanks all
 
Last edited:
I used all of the pro rated amount until I had to switch accounts, but isn't that irrelevant since I hadn't used the AH capped amount at all since the new month rolled over?
 
1.43Gb is but a pittance.

Sign up for a free perpetual 1Gb Afrihost account on your line, and consider the .43Gb as lost forever - but you get 1Gb free forever :) which makes it up.

Plus, it's nice to have a backup for testing purposes.
 
smc said:
Afrihost's billing system is badly broken - read this: http://mybroadband.co.za/vb/showthread.php/581871-Afrihost-this-would-be-funny-if-it-wasn-t-tragic

Be happy you only lost 1.43GB; it could be a lot worse.
Click to expand...

Wow thanks for the link...see I'm not the only one....This is completely unacceptable to me and should be for anyone else using their capped service. Did you ever get further resolution to your case, or did you find another ISP?

Reading that post, Afriman mentioned possible "packet rollover". In my case I switched accounts at 7:43pm on the 28th Feb, so I dont see how that could be the case.
 
The_Librarian said:
1.43Gb is but a pittance.

Sign up for a free perpetual 1Gb Afrihost account on your line, and consider the .43Gb as lost forever - but you get 1Gb free forever :) which makes it up.

Plus, it's nice to have a backup for testing purposes.
Click to expand...

Yup that's cool, the amount itself doesn't bother me. What bothers me is that this shouldn't be happening in the first place. I have a support case open with Afrihost. will keep anyone interested updated.
 
A buddy off mine is had the same issue with his 1gb freebie account. He just signed up and without using the account, 600mb disappeared.
 
Happened to me also. Just email them and they'll give it back. Theives.
 
RogerWilcoZA said:
I used all of the pro rated amount until I had to switch accounts
Click to expand...

It is possible to go over your stated cap from Afrihost. This overage then gets deducted from the next month. I've seen this happen a few times. But to a lesser extent of course on my 1/2mbps line.
 
Had a look at my clientzone just now.

It shows that I have used 950Mb for now, but when I check all my accounts, they don't come close to that amount.

Uncapped = 59.4Mb
Mobile = 29k

Maybe somebody coded something wrong somewhere...
 
ld13 said:
It is possible to go over your stated cap from Afrihost. This overage then gets deducted from the next month. I've seen this happen a few times. But to a lesser extent of course on my 1/2mbps line.
Click to expand...

Aaah yup makes sense -checked my logs for Feb and I did burn more than my pro-rated amount, so looks like it was indeed carried over :p

Thanks for the feedback mense
 
RogerWilcoZA said:
Greetings

I just signed up for a 100gb Afrihost Capped account last month.

Now that we're in March, my data cap should of reset to 100gb, but it shows I've already used 1.43gb :confused: ...even though the last time I accessed it before moving to a separate account I'm using now, was at 19:36 on the 28th Feb?

Anyone know what's going on? See screenshots below

View attachment 102715

View attachment 102717

Thanks all
Click to expand...

I see that you may already have reached the conclusion that would be my guess, that if you exceeded your cap in the previous month, it is reclaimed from your next month's data. I'd need to verify of course, but that would be my initial guess.

Remember that we don't always receive accounting packets from Telkom in realtime. In some cases they arrive days later. We keep ClientZone up to date with usage as soon as we get it though.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X