Afrihost CAPPED ADSL Feedback (MTN)

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Why does you website indicate that everything is hunky dory again when clearly it isn't. My 10 Mbps has been < 4 Mbps since last night!?!
 
ScreamerRSA said:
Why does you website indicate that everything is hunky dory again when clearly it isn't. My 10 Mbps has been < 4 Mbps since last night!?!
Click to expand...

Sorry to hear this :(
Do you have any test results that I can look at? Seeing some good feedback today across the threads.
 
AfriMan said:
Obviously people will say you can vote in polls or my other favourite is vote with your wallet. To me it's all about trust and the faith you have in your service provider. I believe that even when we make mistakes we make up for them and we delight our clients much more often than not. Even when we have some rough times, it's the knowledge that our clients experience and trust is more important to us than anything else that keeps our loyal clients with us.
Click to expand...

yeah, but you've made the same mistake twice in a row now.

At which point does "faith and trust" run out?
 
AfriGuy said:
Sorry to hear this :(
Do you have any test results that I can look at? Seeing some good feedback today across the threads.
Click to expand...

I don't have one now, I'm at work, but I did a speedtest at home at about 12:00 and the speed was all over the place and in the end ended up at about 3.8 Mbps or there abouts.

I'm in Rivonia
 
ScreamerRSA said:
I don't have one now, I'm at work, but I did a speedtest at home at about 12:00 and the speed was all over the place and in the end ended up at about 3.8 Mbps or there abouts.

I'm in Rivonia
Click to expand...

Very odd, drop me a PM when you're home and still seeing poor results.
 
Last edited:
AfriGuy said:
Any results I can look at?
Are the slow speeds only coming in now or have they been experienced before?
Click to expand...

Been like this past few hours

3828479803.png
 
AfriGuy said:
This looks like a line issue, hard to guarantee though.
Drop me a PM with your line number and a few more test results and I can check things out further :)
Click to expand...

My IS accounts are working okay, but upload speed seems bad across the board.

Connection.co.za 2Mb Uncapped
2729431733.png

WA Capped
2729433070.png
 
My results on my 20Mb VDSL line, it's not my line as I used another account to check.

http://www.speedtest.net/result/3828529682.png


Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=57 time=13 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=57 time=45 ms
Request timeout for icmp_seq 3
64 bytes from 197.242.144.102: icmp_req=4 ttl=57 time=15 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=57 time=15 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=41 time=201 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=41 time=207 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=41 time=308 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=41 time=204 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=41 time=206 ms


Trace Test:

traceroute -n 197.242.144.102

1 192.168.1.1 19.421 ms 6.416 ms 5.216 ms
2 105.236.14.65 9.207 ms 10.087 ms 9.721 ms
3 41.181.178.65 27.231 ms 12.859 ms 39.792 ms
4 196.44.0.146 30.14 ms 13.154 ms 12.354 ms
5 196.44.31.171 13.513 ms 51.438 ms 39.175 ms
6 41.181.165.115 21.773 ms 12.877 ms 14.947 ms
7 196.44.31.99 13.681 ms 14.886 ms 86.972 ms
8 196.30.1.53 15.924 ms
196.31.220.8 52.133 ms 14.465 ms
9 196.31.220.23 14.284 ms 39.659 ms
196.31.220.25 13.794 ms
10 196.31.63.206 38.791 ms
196.31.63.202 52.975 ms 56.57 ms
11 196.30.42.133 29.047 ms 12.776 ms 17.81 ms
12 197.242.144.102 13.537 ms 23.532 ms 15.722 ms


traceroute -n 8.8.8.8

1 192.168.1.1 2.295 ms 2.94 ms 2.167 ms
2 105.236.14.65 9.24 ms 9.404 ms 9.616 ms
3 41.181.178.89 14.006 ms 13.203 ms 50.828 ms
4 196.44.0.146 18.983 ms 13.073 ms 33.474 ms
5 196.44.31.171 15.289 ms 28.474 ms 14.452 ms
6 41.181.165.115 41.796 ms 11.901 ms 28.443 ms
7 209.212.99.13 194.028 ms 194.773 ms 193.321 ms
8 209.85.255.78 207.013 ms 193.002 ms 194.78 ms
9 209.85.244.240 227.3 ms 285.856 ms
209.85.253.94 196.558 ms
10 72.14.238.18 273.337 ms
72.14.232.134 281.098 ms
72.14.242.220 307.508 ms
11 216.239.47.83 307.253 ms
216.239.47.87 198.038 ms
209.85.248.71 306.977 ms
12 Request timed out * * *
13 8.8.8.8 198.945 ms 234.856 ms 200.578 ms


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 197.242.144.102


nslookup www.google.com

Name: www.google.com
Address: 74.125.133.103
Name: www.google.com
Address: 74.125.133.104
Name: www.google.com
Address: 74.125.133.99
Name: www.google.com
Address: 74.125.133.105
Name: www.google.com
Address: 74.125.133.147
Name: www.google.com
Address: 74.125.133.106


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
 
AfriGuy said:
Looking a little better, but not 100% for a 10Mbps line :(
When did you notice the speeds degrade?
Click to expand...

It started last night, was getting full speed when I checked Sunday morning/early afternoon

It used to be 8.79 Mbps
 
Amazing 20mb VDSL

Afrihost
3828538226.png


Telkom
3828543694.png
 
Last edited:
Our afrihost capped accounts been very slow the last few weeks. Can change to any other SP and the line running at full speed.

Some tests done just now on our vdsl line

Telkom TI :



Afrihost :



Axxess :



Webafrica :
 
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