Afrihost CAPPED ADSL Feedback (MTN)

[Masik3R]

Where are you seeing packet loss?

Can you post an MTR test?

Will do tonight if it happens again. Only really noticed it on TeamSpeak and CSGO. It happened on Monday night too, from about 7-11pm.

 

[AfriGuy]

I captured these traces last night when experiencing the drop in speed

>tracert www.news24.co.za

 Tracing route to x.24.com [41.86.110.143]
 over a maximum of 30 hops:

 1 <1 ms 1 ms <1 ms 10.0.0.2
 2 11 ms 11 ms 11 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.236
 .10.129]
 3 12 ms 11 ms 12 ms ipc-recieve-tb-2a.mtnbusiness.net [41.181.54.86]

 4 12 ms 40 ms 26 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
 8.188]
 5 14 ms 12 ms 24 ms compj-cpt-1.mtnns.net [196.44.18.2]
 6 14 ms 19 ms 14 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

 7 39 ms 12 ms 14 ms 196.44.0.74
 8 22 ms 21 ms 18 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]

 9 50 ms 50 ms 49 ms tengig-0-0-0-1-cpt-p-1.mweb.co.za [197.84.7.1]
 10 15 ms 15 ms 13 ms vl-12-cpt-hscore-2.mweb.co.za [197.84.5.254]
 11 61 ms 67 ms 70 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
 12 64 ms 60 ms 61 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]

 13 46 ms 40 ms 51 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
 14 15 ms 15 ms 20 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
 15 15 ms 15 ms 16 ms www.news24.co.za [41.86.110.143]

 Trace complete.

 >tracert www.bbc.co.uk

 Tracing route to www.bbc.net.uk [212.58.244.71]
 over a maximum of 30 hops:

 1 <1 ms <1 ms <1 ms 10.0.0.2
 2 11 ms 10 ms 9 ms 105-236-10-129-esr-lo.mtnbusiness.co.za [105.236
 .10.129]
 3 60 ms 58 ms 54 ms 41.181.201.94
 4 52 ms 46 ms 37 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.18
 4.28]
 5 43 ms 47 ms 79 ms compj-cpt-1.mtnns.net [196.44.18.2]
 6 232 ms 196 ms 194 ms ls-cr-2.uk--tb-cr-1.za.mtnns.net [196.44.31.113]

 7 183 ms 197 ms 191 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.20
 1]
 8 217 ms 225 ms 236 ms bbc-linx.pr01.thdow.bbc.co.uk [195.66.224.103]
 9 * * * Request timed out.
 10 * * * Request timed out.
 11 182 ms 181 ms 180 ms ae0.er01.telhc.bbc.co.uk [132.185.254.109]
 12 157 ms 156 ms 156 ms 132.185.255.149
 13 155 ms 156 ms 155 ms www.bbc.co.uk [212.58.244.71]

 Trace complete.

All looks pretty normal here. Do you have another account to test and see if the drops are replicated there too, tonight?

 

[AfriGuy]

Will do tonight if it happens again. Only really noticed it on TeamSpeak and CSGO. It happened on Monday night too, from about 7-11pm.

Hhhmm, was TS and CSGO performing OK late last week?

 

[Worskos]

All looks pretty normal here. Do you have another account to test and see if the drops are replicated there too, tonight?

I haven't done a trace with another account but I have done speed tests with another account and I see the same speed drop.

 

[AfriGuy]

I haven't done a trace with another account but I have done speed tests with another account and I see the same speed drop.

I think that'll be the next step
If the speeds and details are replicated it'll indicate an issue on the exchange/ line.

 

[Worskos]

I think that'll be the next step
If the speeds and details are replicated it'll indicate an issue on the exchange/ line.

Ok
I've been speaking to Afriman
He is going to log a slow speed fault with Telkom

Has anyone on here been down this road before? WRT having a call logged with Telkom, what is the general turnaround time for a response or resolution?

 

[AfriGuy]

Ok
I've been speaking to Afriman
He is going to log a slow speed fault with Telkom

Has anyone on here been down this road before? WRT having a call logged with Telkom, what is the general turnaround time for a response or resolution?

OK coolios
Response times are up to Telkom and their current workload/ availability in the area.

 

[image132]

Will do tonight if it happens again. Only really noticed it on TeamSpeak and CSGO. It happened on Monday night too, from about 7-11pm.

Yep I had it too again last night. Although not as bad, was now only between 5-15% loss. Much better than the 20-50% I had the night before. Even the MMO I was playing last night started to be affect. Was getting 250 - 300 ping when I normally get about 180.

The weird part is if I do a ping test via cmd no packets get lost. It only happens IN GAME for me and at night.

 

[caroper]

Response times are up to Telkom and their current workload/ availability in the area.

So with the Current labour relations issues and the fact that it is already December it could be Next Year's problem
Only joking, last time I had a port issue it was solved in 48 hours.

 

[BrendanMc]

Yep I had it too again last night. Although not as bad, was now only between 5-15% loss. Much better than the 20-50% I had the night before. Even the MMO I was playing last night started to be affect. Was getting 250 - 300 ping when I normally get about 180.

The weird part is if I do a ping test via cmd no packets get lost. It only happens IN GAME for me and at night.

Would that be LoL or WoW?

 

[image132]

Would that be LoL or WoW?

Actually SWtOR. Not really a huge fan of MMO's and swtor is written well enough and designed well enough to be played a decent SP game. It helps that I'm a star wars fan

 

[Pada]

Yep I had it too again last night. Although not as bad, was now only between 5-15% loss. Much better than the 20-50% I had the night before. Even the MMO I was playing last night started to be affect. Was getting 250 - 300 ping when I normally get about 180.

The weird part is if I do a ping test via cmd no packets get lost. It only happens IN GAME for me and at night.

I had the same issue with Quake Live last night, where ping to the server shows no packet loss, however the network graph in the game clearly showed packet loss of roughly 5-10%.
If you simply look at the average ping, it was still low at 40ms to JHB from CPT area, and packet loss was only visible on the game's network graph and how it affected gameplay at random times.

 

[BrendanMc]

Actually SWtOR. Not really a huge fan of MMO's and swtor is written well enough and designed well enough to be played a decent SP game. It helps that I'm a star wars fan

Haven't played that in ages.

You seen the new teaser trailer?

 

[AfriGuy]

I had the same issue with Quake Live last night, where ping to the server shows no packet loss, however the network graph in the game clearly showed packet loss of roughly 5-10%.
If you simply look at the average ping, it was still low at 40ms to JHB from CPT area, and packet loss was only visible on the game's network graph and how it affected gameplay at random times.

Was it just this specific game that was affected or other games too?

 

[dt513]

I also noticed no packet loss in pings but rather in game and TS. Last night did not effect me tho as badly as Mon night.

 

[Scoperzor]

Coming here to give good feedback for once. Since the announcement of the latest network improvements, my Afrihost account has been perfect after performing poorly relative to all my other ISPs for months prior to that. Very stable pings in games, consistently high download speeds and the ability to stream through Twitch on high quality for the first time ever without having to buffer.

However, I'm still really torn about staying on due to the introduction of Afrihost plus and having to pay more for less data relative to Webafrica, which too has been consistently good for me.

 

[AfriGuy]

Coming here to give good feedback for once. Since the announcement of the latest network improvements, my Afrihost account has been perfect after performing poorly relative to all my other ISPs for months prior to that. Very stable pings in games, consistently high download speeds and the ability to stream through Twitch on high quality for the first time ever without having to buffer.

However, I'm still really torn about staying on due to the introduction of Afrihost plus and having to pay more for less data relative to Webafrica, which too has been consistently good for me.

Really great to hear that the experience has improved for you

 

[image132]

Haven't played that in ages.

You seen the new teaser trailer?

Yep, it's partly why I returned. That and the fact that I can't seem to get a stable CSGO session going.

 

[Masik3R]

Hhhmm, was TS and CSGO performing OK late last week?

Yes it was close to perfect last week

 

[BrendanMc]

What I would like to know is why is there so much packet loss lately when playing games? especially on servers located in Europe?