Afrihost CAPPED ADSL Feedback (MTN)

MelvinBOT · Dec 2, 2014

Chevron said:
Lol. What a chancer. If you want to test your line grab the free 2GB account from Web Africa.

I did, but my latency is the same, Afrihost did send out 5 technicians to my premises. but they cant find anything wrong, my line was perfect before the afrihost connection problems started.

MelvinBOT · Dec 2, 2014

AfriGenie said:
I think that latency is going to be largely to blame... On a traceroute where do you see that spike in latency start?

The second hop is the problem what else...

MelvinBOT · Dec 2, 2014

@ Afrigenie

Did telkom/afrihost convert my line to a digital line?

Is my line synced at telkom to 2Mbps?

When will telkom upgrade my exhange?

Is my port faulty or the filter(digital, increases the frequency to 15 ohms ) on my line at the exhange?

MelvinBOT · Dec 2, 2014

Here is the trace:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Melvin>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.1.1
2 509 ms 440 ms 476 ms 105-236-3-193-esr-lo.mtnbusiness.co.za [105.236.
3.193]
3 544 ms 591 ms 597 ms ipc-recieve-rb-1a.za.mtnbusiness.net [41.181.178
.53]
4 597 ms 620 ms 604 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 605 ms 638 ms 682 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 615 ms 560 ms 612 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 568 ms 621 ms 668 ms 196.44.31.99
8 564 ms 621 ms 672 ms 196.30.1.53
9 600 ms 656 ms * 196.31.220.25
10 455 ms 529 ms 554 ms 196.31.63.206
11 606 ms 429 ms 503 ms vl9-ah-ha-2.za.mtnbusiness.net [196.30.42.133]
12 499 ms 603 ms 696 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Melvin>

MelvinBOT · Dec 2, 2014

Here is the "Test My Line" results

ADSL Router Results (Telkom Exchange to Your Location)
General Status
There no defects on the line.
Status
Maximum Sync Rate
2048kbps
Maximum speed at which the DSLAM and your modem will communicate.
Current Downstream Sync
2048kbps
The current download speed established between the DSLAM and your modem.
SNR (Signal-to-Noise Ratio)
16.0dB
Signal-to-Noise Ratio on the line. A value below 6dB can cause problems.
Attenuation
5.5dB
The amount of resistance on the line. A value below 55dB is good.
DSLAM Results (Your Location to Telkom Exchange)
General Status
There no defects on the line.
Status
Maximum Sync Rate
512kbps
Maximum speed at which the DSLAM and your modem will communicate.
Current Downstream Sync
512kbps
The current download speed established between the DSLAM and your modem.
SNR (Signal-to-Noise Ratio)
15.0dB
Signal-to-Noise Ratio on the line. A value below 6dB can cause problems.
Attenuation
15.0dB
The amount of resistance on the line. A value below 55dB is good.

AfriGenie · Dec 2, 2014

MelvinBOT said:
Here is the "Test My Line" results

ADSL Router Results (Telkom Exchange to Your Location)
General Status
There no defects on the line.
Status
Maximum Sync Rate
2048kbps
Maximum speed at which the DSLAM and your modem will communicate.
Current Downstream Sync
2048kbps
The current download speed established between the DSLAM and your modem.
SNR (Signal-to-Noise Ratio)
16.0dB
Signal-to-Noise Ratio on the line. A value below 6dB can cause problems.
Attenuation
5.5dB
The amount of resistance on the line. A value below 55dB is good.
DSLAM Results (Your Location to Telkom Exchange)
General Status
There no defects on the line.
Status
Maximum Sync Rate
512kbps
Maximum speed at which the DSLAM and your modem will communicate.
Current Downstream Sync
512kbps
The current download speed established between the DSLAM and your modem.
SNR (Signal-to-Noise Ratio)
15.0dB
Signal-to-Noise Ratio on the line. A value below 6dB can cause problems.
Attenuation
15.0dB
The amount of resistance on the line. A value below 55dB is good.

The fault for your line is still open on the Telkom system, it seems that are going to have to make significant changes to get your connection running as it should. I have escalated this to our Telkom Service Manager so hopefully we will have a decent ETA soon.

Gavinw · Dec 2, 2014

Second evening in a row now getting bad speeds after 18:30-19:00
During the day getting 3.3 Mbps but now only 0.16 download on 4 Mbps line. Time to move me thinks

Johnatan56 · Dec 2, 2014

Still no reply GUP-983-57703 to fix your mistake, I even gave my details to one of your consultants who said they would get back to me. It's been 2 days now running after your mistake.

Masik3R · Dec 2, 2014

10%+ loss again...really now?

Pada · Dec 2, 2014

AfriGuy said:
Please keep monitoring and let me know if you spot this going forward.

There is packet loss again on my PPTP VPN, but not as bad as yesterday evening.

Here's my external trace route:

Code:

hpserver (0.0.0.0)                                                                     Tue Dec  2 21:26:50 2014
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                                       Packets               Pings
 Host                                                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. mikrotik.tuis.local                                               0.0%   375    1.1   1.0   0.6   3.2   0.3
 2. 192.168.91.1                                                      0.0%   375    2.1   2.1   1.5   3.5   0.2
 3. 105-236-x-xxx-esr-lo.mtnbusiness.co.za                            0.0%   375   10.3  10.9   9.1 104.7   6.5
 4. 41.181.201.94                                                     0.0%   375   11.8  13.6  10.3 144.9  11.3
 5. tb-dca-2.za--qux-c.za.mtnbusiness.net                             0.3%   375   12.2  16.3  10.3 110.2  14.1
 6. unc-cpt-1.mtnns.net                                               0.0%   375   11.7  12.8  10.7  87.0   5.0
 7. 196.44.31.106                                                     0.0%   375   11.5  14.8  11.1 107.1   9.5
 8. nl-ha-2.za--rb-cr-1.za-a.mtnns.net                                0.0%   375   11.7  14.4  10.5  78.5   9.5
 9. 41-208-29-209.mtnns.net                                           0.0%   375   13.0  14.9  11.0 111.7   8.5
10. css2-ctn-gi0-1.ip.isnet.net                                       0.0%   375   15.4  14.0  11.5  94.1   7.2
11. mi-za-cpt-br1-gi0-3-108.ip.isnet.net                              0.0%   374   15.5  14.9  11.5  95.8   8.4
12. 197.96.154.190                                                    0.0%   374   11.9  14.4  11.2 185.8  11.9
13. 197.96.154.191                                                    0.0%   374   12.9  14.1  11.4 124.8   8.5
14. wnls-cer1-ge-0-0.wa.co.za                                         0.0%   374   12.7  13.8  11.6 108.5   8.2
15. wnls-gw-frogfoot.wa.co.za                                         0.0%   374   12.5  15.0  11.7  84.7   7.1
16. cpt-cor-sw1.frogfoot.net                                          0.0%   374   13.8  16.7  12.1 109.1   8.3
17. frogfoot-                                                         0.0%   374   12.0  13.3  11.5  75.6   5.2
18. frogfoot-                                                         0.0%   374   14.5  15.3  13.6  87.5   5.9
19. router.office.ext                                                 0.0%   374   14.9  15.9  13.3 115.5   8.1

And here's my internal trace route:

Code:

hpserver (0.0.0.0)                                                                     Tue Dec  2 21:26:52 2014
Keys:  Help   Display mode   Restart statistics   Order of fields   quit
                                                                       Packets               Pings
 Host                                                                Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. mikrotik.tuis.local                                               0.0%   380    1.2   1.0   0.7   2.9   0.3
 2. router.office.local                                               5.8%   379   15.4  16.6  14.7  74.8   6.3

Ivork · Dec 2, 2014

Live TV streaming totally sucks again.
Buffers and cuts every few mins on both Afrihost and Axxess.
Vox and OW perfect - can even type this with XBMC still streaming perfect in the background.
Must be MTN.

Tired of this. 3rd night in a row. Cancelling.
Rather pay double for something that works in CT.

MelvinBOT · Dec 2, 2014

mtn is to blame

http://mybroadband.co.za/news/cellular/115061-mtn-network-problems-were-sorry.html

avr-rulez · Dec 2, 2014

Poor again - night after night

Care to enlighten me?

News server was up to carp as well. Down to 15k.

Worskos · Dec 2, 2014

AfriGuy said:
Lets keep monitoring it, if you notice a slow down again this evening drop us a line.

As I indicated, this will become a daily thing.
Tested this evening, exact same issue.
What are you people gonna do about this? I am paying for a 4MB capped account and this is what I get...

http://www.speedtest.net/result/3955105463.png

bgotapen · Dec 2, 2014

Nice to see packetloss on your accounts still...

so is this even remotely under consideration to get fixed?

Syco · Dec 2, 2014

Ivork said:
Live TV streaming totally sucks again.
Buffers and cuts every few mins on both Afrihost and Axxess.
Vox and OW perfect - can even type this with XBMC still streaming perfect in the background.
Must be MTN.

Tired of this. 3rd night in a row. Cancelling.
Rather pay double for something that works in CT.

Having same problem in CT now.
AH tantalizingly give us a taste of what we should be getting and what we are paying for and then arrogantly snatch it away and expect us to roll-over and just accept this arrogant nonsense. Come on AH - get your act sorted out.
If we were in America I think you would be facing a massive class-action lawsuit by now!

avr-rulez · Dec 3, 2014

Yeah and watch the first reply being - oh its your exchange

furpile · Dec 3, 2014

Any news on the Double Data promo? Is it being extended or canned? Nothing on the Website yet.

AfriMan · Dec 3, 2014

Gavinw said:
Second evening in a row now getting bad speeds after 18:30-19:00
During the day getting 3.3 Mbps but now only 0.16 download on 4 Mbps line. Time to move me thinks

That's terrible

Can you post any test results that I can look at?

AfriMan · Dec 3, 2014

Johnatan56 said:
Still no reply GUP-983-57703 to fix your mistake, I even gave my details to one of your consultants who said they would get back to me. It's been 2 days now running after your mistake.

I'll definitely follow up on this for you.

Won't you please PM me as well so I can give you feedback on this?

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