Afrihost CAPPED ADSL Feedback (MTN)

[Clarotech]

Thanks for the heads up, do you have the ticket ID? I'd like to follow it up with our tech guys.

Sure: LAV-391-11068

 

[AfriGuy]

Sure: LAV-391-11068

Thanks, I'll get this checked out ASAP!

 

[Clarotech]

Thanks, I'll get this checked out ASAP!

Excellent thanks!

 

[Beri]

I didn't see any issues on the network last night, did you manage to grab any tests that I can look into for you?

Go look at your facebook page. More reports there on last night

 

[AfriGuy]

Go look at your facebook page. More reports there on last night

We couldn't trend anything from the reports last night, doesn't look like there was an unusually high number of queries either.

 

[image132]

I had serious loss in CSGO last night. Anywhere from 20 - 50%. Gave up playing it was so bad.

 

[AfriGuy]

I had serious loss in CSGO last night. Anywhere from 20 - 50%. Gave up playing it was so bad.

Oh no, that's terrible
Please run some tests tonight and keep me posted.

 

[Johnatan56]

Ticket: GUP-983-57703, no response and it has been nearly 24 hours. (14:00)

 

[Johnatan56]

Extreme ping atm:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert webafrica.com

Tracing route to webafrica.com [196.220.58.66]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.pace.net [192.168.1.1]
2 * * 393 ms 105-236-234-65-esr-lo.mtnbusiness.co.za [105.236
.234.65]
3 638 ms 430 ms 504 ms 41.181.51.182
4 296 ms * 303 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 407 ms 417 ms 400 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 364 ms 415 ms 450 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 294 ms 297 ms 302 ms 196.44.0.74
8 298 ms 306 ms * 41-208-29-209.mtnns.net [41.208.29.209]
9 * 274 ms * css2-ctn-gi0-2.ip.isnet.net [168.209.6.15]
10 276 ms 296 ms 274 ms mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
11 298 ms 315 ms 287 ms 197.96.154.190
12 246 ms 291 ms 297 ms 197.96.154.191
13 436 ms 418 ms 393 ms 196.220.58.66

Trace complete.

C:\Windows\System32>

dropping again

 

[AfriGuy]

Ticket: GUP-983-57703, no response and it has been nearly 24 hours. (14:00)

Sorry about the delays, our Accounts team are usually busy around the beginning and end of the month due to billing runs. They'll get back to you as soon as they can, promise

 

[AfriGuy]

Extreme ping atm:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert webafrica.com

Tracing route to webafrica.com [196.220.58.66]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.pace.net [192.168.1.1]
2 * * 393 ms 105-236-234-65-esr-lo.mtnbusiness.co.za [105.236
.234.65]
3 638 ms 430 ms 504 ms 41.181.51.182
4 296 ms * 303 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 407 ms 417 ms 400 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 364 ms 415 ms 450 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 294 ms 297 ms 302 ms 196.44.0.74
8 298 ms 306 ms * 41-208-29-209.mtnns.net [41.208.29.209]
9 * 274 ms * css2-ctn-gi0-2.ip.isnet.net [168.209.6.15]
10 276 ms 296 ms 274 ms mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
11 298 ms 315 ms 287 ms 197.96.154.190
12 246 ms 291 ms 297 ms 197.96.154.191
13 436 ms 418 ms 393 ms 196.220.58.66

Trace complete.

C:\Windows\System32>

dropping again

Looks like the latency is being spiked at the exchange, have you tested another account to see if the results differ?

 

[Johnatan56]

Looks like the latency is being spiked at the exchange, have you tested another account to see if the results differ?

Well, it's fine again, I think it is the hop onto your network that is the issue, but it is too intermittent to check a different account.

 

[AfriGuy]

Well, it's fine again, I think it is the hop onto your network that is the issue, but it is too intermittent to check a different account.

The latency is dropping packets and seeing high latency on the 2nd hop, this is your exchange.
A good way to test this is to run another account for a decent amount of time to see if the same intermittent spikes happen.

 

[Johnatan56]

The latency is dropping packets and seeing high latency on the 2nd hop, this is your exchange.
A good way to test this is to run another account for a decent amount of time to see if the same intermittent spikes happen.

Yeah, I think it's the port, since I am also getting line disconnects for a minute randomly. I had no internet before, asked them to change port, he didn't and just reset it, so wondering how long till I am back at square 1. According to Afrigenie I should have my exchange upgraded soon. Not sure how I could get Telkom to sort it out, since they would come over and see nothing.

 

[dt513]

Oh no, that's terrible
Please run some tests tonight and keep me posted.

Hope for no issues tonight with the launch of The Crew

 

[AfriGuy]

Yeah, I think it's the port, since I am also getting line disconnects for a minute randomly. I had no internet before, asked them to change port, he didn't and just reset it, so wondering how long till I am back at square 1. According to Afrigenie I should have my exchange upgraded soon. Not sure how I could get Telkom to sort it out, since they would come over and see nothing.

Have we tried lowering your sync to see if this stabilises the connection?

 

[Masik3R]

I had serious loss in CSGO last night. Anywhere from 20 - 50%. Gave up playing it was so bad.

+1

 

[DeathStrike]

If I move my line to Telkom. How long does it take? Also since already billed by afrihost will I be billed again by Telkom?

 

[AfriGuy]

If I move my line to Telkom. How long does it take? Also since already billed by afrihost will I be billed again by Telkom?

The process takes about 14 days, no downtime. Billing will be adjusted, so if we've billed you already you won't get charged from Telkom.

 

[DeathStrike]

Thanks