Afrihost CAPPED ADSL Feedback (MTN)

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Beri said:
Go look at your facebook page. More reports there on last night
Click to expand...

We couldn't trend anything from the reports last night, doesn't look like there was an unusually high number of queries either.
 
Extreme ping atm:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert webafrica.com

Tracing route to webafrica.com [196.220.58.66]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.pace.net [192.168.1.1]
2 * * 393 ms 105-236-234-65-esr-lo.mtnbusiness.co.za [105.236
.234.65]
3 638 ms 430 ms 504 ms 41.181.51.182
4 296 ms * 303 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 407 ms 417 ms 400 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 364 ms 415 ms 450 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 294 ms 297 ms 302 ms 196.44.0.74
8 298 ms 306 ms * 41-208-29-209.mtnns.net [41.208.29.209]
9 * 274 ms * css2-ctn-gi0-2.ip.isnet.net [168.209.6.15]
10 276 ms 296 ms 274 ms mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
11 298 ms 315 ms 287 ms 197.96.154.190
12 246 ms 291 ms 297 ms 197.96.154.191
13 436 ms 418 ms 393 ms 196.220.58.66

Trace complete.

C:\Windows\System32>

dropping again
 
Johnatan56 said:
Ticket: GUP-983-57703, no response and it has been nearly 24 hours. (14:00)
Click to expand...

Sorry about the delays, our Accounts team are usually busy around the beginning and end of the month due to billing runs. They'll get back to you as soon as they can, promise :)
 
Johnatan56 said:
Extreme ping atm:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\System32>tracert webafrica.com

Tracing route to webafrica.com [196.220.58.66]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway.pace.net [192.168.1.1]
2 * * 393 ms 105-236-234-65-esr-lo.mtnbusiness.co.za [105.236
.234.65]
3 638 ms 430 ms 504 ms 41.181.51.182
4 296 ms * 303 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 407 ms 417 ms 400 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 364 ms 415 ms 450 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]

7 294 ms 297 ms 302 ms 196.44.0.74
8 298 ms 306 ms * 41-208-29-209.mtnns.net [41.208.29.209]
9 * 274 ms * css2-ctn-gi0-2.ip.isnet.net [168.209.6.15]
10 276 ms 296 ms 274 ms mi-za-cpt-br1-gi0-3-108.ip.isnet.net [168.209.28
.42]
11 298 ms 315 ms 287 ms 197.96.154.190
12 246 ms 291 ms 297 ms 197.96.154.191
13 436 ms 418 ms 393 ms 196.220.58.66

Trace complete.

C:\Windows\System32>

dropping again
Click to expand...

Looks like the latency is being spiked at the exchange, have you tested another account to see if the results differ?
 
AfriGuy said:
Looks like the latency is being spiked at the exchange, have you tested another account to see if the results differ?
Click to expand...

Well, it's fine again, I think it is the hop onto your network that is the issue, but it is too intermittent to check a different account.
 
Johnatan56 said:
Well, it's fine again, I think it is the hop onto your network that is the issue, but it is too intermittent to check a different account.
Click to expand...

The latency is dropping packets and seeing high latency on the 2nd hop, this is your exchange.
A good way to test this is to run another account for a decent amount of time to see if the same intermittent spikes happen.
 
AfriGuy said:
The latency is dropping packets and seeing high latency on the 2nd hop, this is your exchange.
A good way to test this is to run another account for a decent amount of time to see if the same intermittent spikes happen.
Click to expand...

Yeah, I think it's the port, since I am also getting line disconnects for a minute randomly. I had no internet before, asked them to change port, he didn't and just reset it, so wondering how long till I am back at square 1. According to Afrigenie I should have my exchange upgraded soon. Not sure how I could get Telkom to sort it out, since they would come over and see nothing.
 
Johnatan56 said:
Yeah, I think it's the port, since I am also getting line disconnects for a minute randomly. I had no internet before, asked them to change port, he didn't and just reset it, so wondering how long till I am back at square 1. According to Afrigenie I should have my exchange upgraded soon. Not sure how I could get Telkom to sort it out, since they would come over and see nothing.
Click to expand...

Have we tried lowering your sync to see if this stabilises the connection?
 
If I move my line to Telkom. How long does it take? Also since already billed by afrihost will I be billed again by Telkom?
 
DeathStrike said:
If I move my line to Telkom. How long does it take? Also since already billed by afrihost will I be billed again by Telkom?
Click to expand...

The process takes about 14 days, no downtime. Billing will be adjusted, so if we've billed you already you won't get charged from Telkom.
 
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